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Education
Breaking the glass ceiling of gender equality
Women still face challenges and discrepancies in the workplace and policies are being developed by the government and companies to achieve gender equality and break the glass ceiling. Following this, we had the opportunity to pick the brains of a few outstanding women and speakers of the upcoming Gender Equality in Australia's Workplaces Summit on…
21 Mar 2013, by Informa InsightsTransport & Logistics
Shipmasters, IFSMA and IMO at Master Mariners Congress
Captain Christer Lindvall, President of the International Federation of Shipmasters' Associations (IFSMA) and Senior Advisor, Swedish Maritime Officers joined us to discuss IFSMA’s work, objectives and policies. With over 50 years’ experience in the maritime industry, Captain Lindvall provided an overview of the issues that impact today’s shipmaster and highlighted the need for international cooperation…
19 Mar 2013, by Informa InsightsTransport & Logistics
Rio Tinto on the role of heavy haul railways in our economy
[youtube=http://youtu.be/PJ2KKen-Y78] We had the opportunity to pick Bob Barrable, Rolling Stock Maintenance Manager, Rio Tinto's brain at AusRAIL 2012 on his thoughts on the role of heavy haul railways in our economy. 1. Your presentation at the event is examining the role of the iron ore railways in our economy, how key are the rail…
26 Feb 2013, by Informa InsightsSocial Policy
Transport & Logistics
Social media in transport: The key to better customer service?
Public transport organisations around the globe are increasingly adopting social media strategies as they begin to realize its potential for providing updated travel information and outstanding customer service. The immediacy of social media can foster a more direct interaction with passengers and change public perception for the better. Yet, implementing an effective social media strategy…
21 Feb 2013, by Informa InsightsTransport & Logistics
How the London Underground became a world-leader in metro customer service: Insights from the frontline
The Australasian Railway Association is pleased to welcome international guest Xavier Brice to the speaker faculty of Customer Relations in Rail 2013. Xavier is the Head of Customer Service Strategy for the London Underground and was an instrumental part of the delivery of customer service strategies for the tube during the 2012 London Olympics. We…
11 Feb 2013, by Informa InsightsHealthcare
Electronic medication management systems and its challenges
We had the opportunity to pick the brains of Megan Zigomanis, Lead Pharmacist, ehCare@eastern, Eastern Health, in the lead up to the upcoming 2nd Annual Electronic Medication Management Conference in Melbourne. What have been the biggest challenges and successes in implementing electronic medication management systems at Eastern Health? a. The biggest success will be standardisation…
11 Feb 2013, by Informa InsightsTransport & Logistics
Cosiness in the city- integrated and healthy urban design ideas
The built environment has a great impact on the health and wellbeing of people. Gregor Mews currently works as an advisor on integrated urban design and active living in Canberra. In his recent TED talk, Greg gives insight into the interrelationship of urban planning and a healthy community. "The car transports us from A to B very efficiently, but…
5 Feb 2013, by Informa InsightsHealthcare
Managing the emergency department
The processes that take place in the Emergency Department are critical for any hospital. Reducing wait times and creating a positive experience are important indexes of patient satisfaction. Inefficient methods can result in lost revenues and poor community image, as well as concern over patient safety. The Emergency Department (ED) is often a patient's first…
4 Feb 2013, by Informa InsightsTransport & Logistics
Keeping Queensland moving: Transport in a flood crisis
This article by Matthew Burke*, research fellow at Griffith University was originally published at The Conversation. Transport access is essential for people to get to the goods and services they need in daily life. Never is that basic access more appreciated, and more desired, than when it’s taken away from us, such as in a major…
31 Jan 2013, by Informa InsightsTransport & Logistics
Cyber-Attacks – A threat to critical aviation infrastructure?
Last week Prime Minister Julia Gillard announced a new national cyber security centre that will be established towards the end of the year. The facility will bring together the expertise of Defence, ASIO, the Attorney-General's Department, Australian Federal Police and the Australian Crime Commission in a single location. In the past, critical infrastructure has already…
30 Jan 2013, by Informa InsightsTransport & Logistics
Twitter Debate: Safer Cycling in Australian Cities
Brisbane transport planner Rachel Smith (@CyclingRSmith) is an enthusiastic blogger and advocate for cycling in our cities. Yesterday, the shortlisted 2012 TED Global Fellow initiated an interesting Twitter discussion (#cyclecitychat) about cycling, streets, and safety on our roads. The one hour real time debate addressed six issues and featured some interesting contributions from the Twitter community.…
25 Jan 2013, by Informa InsightsTransport & Logistics
Australian Transport Policy at the Crossroads
Traffic congestion in Australian capital cities is worsening steadily and is widely considered a major inhibitor for economic growth. A new report by Dr Paul Mees, Associate Professor at the RMIT in Melbourne has now again confirmed that the work trips undertaken by car have more than doubled in the last 35 years. According to…
22 Jan 2013, by Informa Insights