Month: February 2013

Transport & Logistics

Rio Tinto on the role of heavy haul railways in our economy

[youtube=http://youtu.be/PJ2KKen-Y78] We had the opportunity to pick Bob Barrable, Rolling Stock Maintenance Manager, Rio Tinto's brain at AusRAIL 2012 on his thoughts on the role of heavy haul railways in our economy. 1. Your presentation at the event is examining the role of the iron ore railways in our economy, how key are the rail…

26 Feb 2013, by test test

Social Policy

Transport & Logistics

Social media in transport: The key to better customer service?

Public transport organisations around the globe are increasingly adopting social media strategies as they begin to realize its potential for providing updated travel information and outstanding customer service. The immediacy of social media can foster a more direct interaction with passengers and change public perception for the better.  Yet, implementing an effective social media strategy…

21 Feb 2013, by test test

Transport & Logistics

How the London Underground became a world-leader in metro customer service: Insights from the frontline

The Australasian Railway Association is pleased to welcome international guest Xavier Brice to the speaker faculty of Customer Relations in Rail 2013. Xavier is the Head of Customer Service Strategy for the London Underground and was an instrumental part of the delivery of customer service strategies for the tube during the 2012 London Olympics. We…

11 Feb 2013, by test test

Healthcare

Electronic medication management systems and its challenges

We had the opportunity to pick the brains of Megan Zigomanis, Lead Pharmacist, ehCare@eastern, Eastern Health, in the lead up to the upcoming 2nd Annual Electronic Medication Management Conference in Melbourne. What have been the biggest challenges and successes in implementing electronic medication management systems at Eastern Health? a. The biggest success will be standardisation…

11 Feb 2013, by test test

Transport & Logistics

Cosiness in the city- integrated and healthy urban design ideas

The built environment has a great impact on the health and wellbeing of people. Gregor Mews currently works as an advisor on integrated urban design and active living in Canberra. In his recent TED talk, Greg gives insight into the interrelationship of urban planning and a healthy community. "The car transports us from A to B very efficiently, but…

5 Feb 2013, by test test

Healthcare

Managing the emergency department

The processes that take place in the Emergency Department are critical for any hospital. Reducing wait times and creating a positive experience are important indexes of patient satisfaction. Inefficient methods can result in lost revenues and poor community image, as well as concern over patient safety. The Emergency Department (ED) is often a patient's first…

4 Feb 2013, by test test