The processes that take place in the Emergency Department are critical for any hospital. Reducing wait times and creating a positive experience are important indexes of patient satisfaction. Inefficient methods can result in lost revenues and poor community image, as well as concern over patient safety. The Emergency Department (ED) is often a patient’s first experience with the hospital, thus refining the ED’s efficiencies is vital to both customer satisfaction and the overall hospital business care.
Improving patient flow and reducing access block and waiting times, while simultaneously enhancing patient and staff satisfaction are challenges that all emergency departments aim to combat. While having clearly defined boundaries in one sense, the emergency department also involves a number of other hospital departments thus cross-functional management is a crucial element of any major change initiative involving the emergency department. The perennial challenge of creating efficient patient transfer from the Ed to other inpatient wards will be touched on, as will managing the change processes in implementing projects across the board.
The 5th Annual Emergency Department Management Conference will be looking at revising and strengthening models of care, supporting IT structures, funding in the ED, hospital avoidance strategies and staff training and retention in light of change management.
If you’d like more information on the event, please visit the website here.