This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 3099067.
The processes that take place in the Emergency Department are critical for any hospital. Reducing wait times and creating a positive experience are important indexes of patient satisfaction. Inefficient methods can result in lost revenues and poor community image, as well as concern over patient safety. The Emergency Department (ED) is often a patient’s first experience with the hospital, thus refining the ED’s efficiencies is vital to both customer satisfaction and the overall hospital business care.
Improving patient flow and reducing access block and waiting times, while simultaneously enhancing patient and staff satisfaction are challenges that all emergency departments aim to combat. While having clearly defined boundaries in one sense, the emergency department also involves a number of other hospital departments thus cross-functional management is a crucial element of any major change initiative involving the emergency department. The perennial challenge of creating efficient patient transfer from the Ed to other inpatient wards will be touched on, as will managing the change processes in implementing projects across the board.