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Education & Skilling | Leadership & Communication | Occupational Health & Safety

A Service First Approach to Delivering a Great Customer Experience

Creating collaborative approaches that ensure the involvement and opinions of all involved are heard are vital in a service first approach to delivering a great customer experience, according to Gallagher Bassett's General Manager, Aidan Brophy. Speaking at the 18th Annual National Workers’ Compensation Summit later this month in Melbourne, Aidan and his colleague Lucas Kowlaski are opening…

14 Feb 2017, by Lisa Hedlund

Leadership & Communication | Other

Innovation in Retail – How Stylerunner are Disrupting the Industry

Hefty competition from overseas players and a turbulent economic climate, mean that Australian retailers are having to fight harder than ever before to achieve targeted rates of sales growth. With this in mind, Australian sportswear curator Stylerunner have certainly been packing a few punches recently, with a number of inspiring and innovative PR ventures. Stylerunner,…

13 Sep 2016, by Informa Australia

Leadership & Communication

How to disrupt your own brand or business

Dr Ken Hudson shares eight pieces of advice on being disruptive – to yourself. Brad Jakeman, the president of global beverages group PepsiCo says: ‘I try and drive this notion in the organisation that unless we’re constantly thinking about how we disrupt ourselves someone will come along and disrupt us.’ But how do you disrupt…

23 Dec 2015, by Informa Australia

Leadership & Communication | Mining & Resources

Influence is the key to successful leadership – food for thought with Bernie Garrett

NT Resources Week is just around the corner and we were able to speak with one of the workshop hosts at the event, Bernie Garrett, about leadership and it's impact on sales. 1. The hallmark of successful leadership is influence – can you elaborate on this? If you desire to be successful in life and…

28 Jul 2015, by Informa Australia

Leadership & Communication

Gender Agenda: The kids are all right!

WAY back in the early 1990s, my teenage daughter started to feel I was asking her to do too much around the house. I disagreed and she, instead of throwing a tantrum or storming out, set about cataloguing what contribution she, my husband and I were making to the family welfare. The result was the…

30 Jun 2015, by Informa Australia

Leadership & Communication

Leadership styles: Understanding and using the right one for your situation

Whether you are managing a team at work, captaining your sports team or leading a major corporation, your leadership style is crucial to your success. Consciously, or subconsciously, you will no doubt use some of the leadership styles featured below, at least some of the time. By understanding these leadership styles and their impact, you…

5 Jun 2015, by Informa Australia

Leadership & Communication

Persuasive Leadership

An appreciation of persuasion principles can make a practical contribution to our influencing skills. If leadership is defined as influence then persuasion is an important element of effective leadership. Leaders, by definition, must effectively influence change, improvement, innovation and performance. Their task is to create positive, sustainable performance environments – often in the face of challenge,…

3 Jun 2015, by Informa Australia

Leadership & Communication

10 techniques for motivating others through chaos

The work environment has changed. Change has become the norm. Also the truth level of employees has decreased. This can lead to increased dissatisfaction and decreased productivity. Here are ten techniques for motivating your employees to succeed during chaos. 1. Take Care of the Little Things Doing the little things well will show that your…

1 Jun 2015, by Informa Australia

Leadership & Communication

6 steps to prioritise tasks efficiently

There never seems to be enough hours in the day to complete the tasks and projects collecting dust on the top of your desk. But managing your time means working smarter – not longer. In other words, you need to learn how to prioritise. For many assistants, learning how to establish and maintain priorities is…

27 May 2015, by Informa Australia

Leadership & Communication

Nice people don’t finish last

YOU probably won’t want to read it all but a detailed study conducted by an academic team in Germany has found that, in most management situations, the nicer you are, the more money you make. The team studied the relationship between aspects of Emotional Intelligence and success in the workplace. In particular they looked at…

19 May 2015, by Informa Australia
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