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Transport & Logistics
Rail industry stepping up its customer relations focus
We would like to thank everyone who participated in the Australasian Railway Association’s Customer Relations in Rail 2013 Conference. It was fantastic to see rail representatives across Australia and internationally come together to share stories of their successes and problems encountered as they strive to achieve customer relations excellence. The event was kicked off with…
8 Apr 2013, by Informa InsightsTransport & Logistics
Interview: Planning for emergencies in social media communications
Many transport businesses are using social media in their communication mix. Social media channels enable two-way conversations, but they also add an element of volatility to corporate communications. How can organisations deal with emergency situations online? We had the chance to speak with Allan Briggs*, Managing Director at Briggs Communications about developing a social media…
5 Apr 2013, by Informa InsightsTransport & Logistics
Interview: Evolving and emerging threats in aviation security
The aviation security sector is facing many challenges and is constantly striving to keep up with evolving and emerging threats. The 8th annual Asia Pacific AVSEC conference saw some frank discussions about the future of the sector and the need for government and industry to collaborate to continuously improve the processes. The conference was chaired…
2 Apr 2013, by Informa InsightsEducation
Breaking the glass ceiling of gender equality
Women still face challenges and discrepancies in the workplace and policies are being developed by the government and companies to achieve gender equality and break the glass ceiling. Following this, we had the opportunity to pick the brains of a few outstanding women and speakers of the upcoming Gender Equality in Australia's Workplaces Summit on…
21 Mar 2013, by Informa InsightsTransport & Logistics
Shipmasters, IFSMA and IMO at Master Mariners Congress
Captain Christer Lindvall, President of the International Federation of Shipmasters' Associations (IFSMA) and Senior Advisor, Swedish Maritime Officers joined us to discuss IFSMA’s work, objectives and policies. With over 50 years’ experience in the maritime industry, Captain Lindvall provided an overview of the issues that impact today’s shipmaster and highlighted the need for international cooperation…
19 Mar 2013, by Informa InsightsTransport & Logistics
Rio Tinto on the role of heavy haul railways in our economy
[youtube=http://youtu.be/PJ2KKen-Y78] We had the opportunity to pick Bob Barrable, Rolling Stock Maintenance Manager, Rio Tinto's brain at AusRAIL 2012 on his thoughts on the role of heavy haul railways in our economy. 1. Your presentation at the event is examining the role of the iron ore railways in our economy, how key are the rail…
26 Feb 2013, by Informa InsightsSocial Policy | Transport & Logistics
Social media in transport: The key to better customer service?
Public transport organisations around the globe are increasingly adopting social media strategies as they begin to realize its potential for providing updated travel information and outstanding customer service. The immediacy of social media can foster a more direct interaction with passengers and change public perception for the better. Yet, implementing an effective social media strategy…
21 Feb 2013, by Informa InsightsTransport & Logistics
How the London Underground became a world-leader in metro customer service: Insights from the frontline
The Australasian Railway Association is pleased to welcome international guest Xavier Brice to the speaker faculty of Customer Relations in Rail 2013. Xavier is the Head of Customer Service Strategy for the London Underground and was an instrumental part of the delivery of customer service strategies for the tube during the 2012 London Olympics. We…
11 Feb 2013, by Informa InsightsHealthcare
Electronic medication management systems and its challenges
We had the opportunity to pick the brains of Megan Zigomanis, Lead Pharmacist, ehCare@eastern, Eastern Health, in the lead up to the upcoming 2nd Annual Electronic Medication Management Conference in Melbourne. What have been the biggest challenges and successes in implementing electronic medication management systems at Eastern Health? a. The biggest success will be standardisation…
11 Feb 2013, by Informa InsightsTransport & Logistics
Cosiness in the city- integrated and healthy urban design ideas
The built environment has a great impact on the health and wellbeing of people. Gregor Mews currently works as an advisor on integrated urban design and active living in Canberra. In his recent TED talk, Greg gives insight into the interrelationship of urban planning and a healthy community. "The car transports us from A to B very efficiently, but…
5 Feb 2013, by Informa InsightsInforma Connect Australia is the nation's leading event organiser. Our events comprise of large scale exhibitions, industry conferences and highly specialised corporate training.
