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24-10-2019 (Sydney)
05-11-2019 (Perth)
18-11-2019 (Melbourne)

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Register your interest


Fundamentals in Writing Scopes & KPIs

2-Day Training Course: THE Guide to Designing Best Practice Scopes & Key Performance Indicators. This intensive course takes you through the high-level issues and solutions down to the detailed ones, with practical application, so that quotations are accurate, differing interpretations are few, management can be efficient, and performance is driven to the right result.

Brisbane | 26-27 August 2019
Sydney | 24-25 October 2019
Perth | 5-6 November 2019
Melbourne | 18-19 November 2019

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Key Learning Objectives

  • Appreciate why the scope is the most important part of the contract
  • Gain practical experience writing each part of a scope through worked examples – paying close attention to appropriate structure, clear responsibilities and the right language.
  • Learn how to write up KPIs that will work in practice
  • Explore the financial and non-financial means to drive KPIs
  • Identify how to critique any SOW and KPI, and fix it
  • Critique and improve one of your own scopes and KPIs throughout the course
  • Have your scope and KPIs reviewed for good practice and obtain feedback


About the Course

The scope is one of, if not, the most important documents to form and manage contracts. If it is vague, difficult to use, or overly complex (or overly simplistic), its value is severely compromised – for both parties to a contract.

This course takes you through the high-level issues and solutions down to the detailed ones. First, we examine a dispute to assess the role of the scope and KPIs in allowing two parties to form two completely different views.

We then dedicate a significant portion the course to writing a scope, and related KPIs, that are clear and dispute-proof. We pay close attention to ensuring appropriate structure, clear responsibilities, and the right language. The financial and non-financial means to drive good performance are explored in detail.

Throughout the two days, there are numerous examples of good and bad practice that we compare. By the end of the course, you’ll be able to pass or fail scopes and KPIs in seconds.

Note: You must bring in a scope and KPI that you have written, need to review, or need to manage. We exchange these in the class and analyse them so that you have a much-improved one for the future.

Who Will Benefit

An elective in our contract management CMP series, this practical course is designed to benefit professionals who are responsible for developing or reviewing scopes, SoWs, specifications, and SLAs along with the related performance measures.

Subject matter experts, such as Engineers and technical people, and category managers/specialists will particularly benefit from this program. It has also been popular with members of the legal fraternity who are expanding their contribution beyond the contract terms and conditions.


Packages Price
2 Day Training 2019$2895$2795+GSTEarly BirdEarly Bird
  • Special rate $2,236 + GST (per person) when you book for four or more participants, please call us today on 02 9080 4307 or email to take advantage of this offer.


Location, dates & pricing

Brisbane // 26-27 August 2019
Super Early Bird rate: $2,595 + GST (Save $300). Use code P19GL07BR. Expires by 20 Jul 2019.
Early Bird rate: $2,795 + GST. Expires by 10 Aug 2019.
Standard rate: $2,895 + GST.

Sydney // 24-25 October 2019
Super Early Bird rate: $2,595 + GST (Save $300). Use code P19GL07SY02. Expires by 13 Sep 2019.
Early Bird rate: $2,795 + GST. Expires by 4 Oct 2019.
Standard rate: $2,895 + GST.

Perth // 5-6 November 2019
Super Early Bird rate: $2,595 + GST (Save $300). Use code P19GL07PE. Expires by 27 Sep 2019.
Early Bird rate: $2,795 + GST. Expires by 18 Oct 2019.
Standard rate: $2,895 + GST.

Melbourne // 18-19 November 2019
Super Early Bird rate: $2,595 + GST (Save $300). Use code P19GL07ME02. Expires by 11 Oct 2019.
Early Bird rate: $2,795 + GST. Expires by 1 Nov 2019.
Standard rate: $2,895 + GST.


Dr Sara Cullen

The CMP Certification Framework

The CMP provides a robust method of up-skilling and recognising an individual’s expertise and experience in contract management and procurement. Our combination of in-class teaching, facilitation, knowledge based testing and workplace evidence based examinations has been carefully crafted to not only teach knowledge and skills, but to also demonstrate how individuals can apply their knowledge to work based situations. This Certification is recognised by IIBT and IACCM.

Informa Corporate Learning is a Learning Partner of the International Association for Contract and Commercial Management (IACCM), which promotes the international standards and practices for defining and managing trading relationships.


The International Institute of Business & Technology Aust (IIBT) is a highly respected, Government approved, Australian provider of higher education and VET programs. Their suite of programs includes a University level Diploma of Business Administration, equivalent to the first year of a business related undergraduate degree at Australian Universities.


IIBT and Informa Corporate Learning joined together to provide a pathway for those who complete Informa’s CMP at the Master level. All CMP Masters will receive Recognised Prior Learning (RPL): 2 units of credit in the 12 month, Higher Education, University level Diploma of Business Administration.

  • Business Law (BL101)
  • Management in Organisations (MGT101)

*This is a Higher Education Diploma equivalent to first year university NOT a Vocational Education Diploma.

Click here for more information.


The group discussions were relevant and very interesting. Appreciate the extra reading material -was very valuable. I now have the confidence to ask the relevant questions.”
Principal Procurement Officer, Public Safety Business Agency

Very interesting insights. Fantastic presentation. Great practical commercially focused course.”
Legal, Monash University

How In-house Training works?

Interested in exploring how our In-house Training works?

Cost-effectiveness aside, one of the biggest benefits to our clients of in-house training is the opportunity to customise and tailor the content, delivery method and exercises of a training course to their exact needs. In order to achieve this, we follow a collaborative approach to bring the client & the trainer together to explore needs, shape content and define outcomes.

This video will give you an insight into the process and how bespoke courses are achieved. For more information please contact Holly on +61 (02) 9080 4454 or email

Course Outline

Understanding the importance of the scope

  • Statistics from the field
  • The specification’s role in the contract
  • Understanding the lifecycle and bargaining power –shortcuts are playing with fire


  • You decide this dispute (about a scope and the KPIs)

Drafting the scope

  • The importance of words – why they matter, getting rid of ‘weasel words’ / ambiguity
  • Responsibility Matrix – know who is to do what
  • Glossary (reserved words / defined terms)
  • Scope writing – avoid misinterpretations and make it easy to use

Scope exercises

  • Warm up – a bit of practice
  • Banned words and a word hunt
  • Responsibility table – case work
  • Glossary definitions – case work
  • Detailed work specifications – case work

Performance specifications (KPIS)

  • Brief overview of the Contract Scorecard – a holistic view of performance
  • Performance measures – how you will measure success and failure
  • Recourse / reward schemes – what you will do about good / bad KPI performance

KPI exercises

  • Assess a KPI – case work
  • Prepare good KPIs – case work
  • KPI recourse / reward schemes you’ve seen
  • Prepare a KPI scheme that will work – case work

Apply what you’ve learnt – assess each other’s specifications


  • Apply what you’ve learnt – assess each other’s scope s and KPIs (note: bring one of yours in). Does it pass good practice?

Wrap up and evaluation

when & where

26 - 27 Aug 2019


24 - 25 Oct 2019


05 - 06 Nov 2019


18 - 19 Nov 2019


On-site & in-house training

Deliver this course how you want, where you want, when you want – and save up to 40%! 8+ employees seeking training on the same topic?

Talk to us about an on-site/in-house & customised solution.

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