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Top marks for healthcare in Queensland

15 Jul 2014, by Informa Insights

StethoscopeThe latest statewide survey has highlighted the strength of Queensland’s healthcare system, with patient satisfaction measures scoring particularly well.

Health Minister Lawrence Springborg recently revealed the results from the survey, which regularly assesses how satisfied Queensland patients are with the service they receive from hospital. According to the study, three-quarters of Queenslanders said they were “satisfied” with their most recent contact with a hospital.

This marks a five-point increase from results in November 2013, said Mr Springborg, who added that a third of patients said they were “very satisfied” with their hospital contact.

“Satisfaction with Queensland Health is up on every measure. Since the government created local hospital boards in 2012, we have reported improved performance in emergency departments and on waiting lists,” he explained.

“Now we see the results of improved performance reflected in greater patient satisfaction.”

Interestingly, the survey also suggested that there was a correlation between how long a patient stayed in hospital and how satisfied they were with the service.

“Satisfaction was as high as 80 per cent among admitted patients who stayed overnight and 88 per cent among those admitted who did not stay,” revealed Mr Springborg.

The health minister was in no doubt when it came to the biggest drivers behind the rise in hospital performance and patient satisfaction, citing “local hospital boards, clinicians and staff” as the main factors contributing to this upward trend. Marked improvements in measures such as waiting times, ease of making an appointment and telephone service also played a part in boosting Queensland’s healthcare system.

Queensland has long been one of the leading states in Queensland when it comes to quality of healthcare, and as these results show, that trend does not look like bucking any time soon.


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