The processes that take place in the Emergency Department are critical for any hospital. Reducing wait times and creating a positive experience are important indexes of patient satisfaction. Inefficient methods can result in lost revenues and poor community image, as well as concern over patient safety. The Emergency Department (ED) is often a patient’s first experience with the hospital, thus refining the ED’s efficiencies is vital to both customer satisfaction and the overall hospital business case.
Improving patient flow and reducing access block and waiting times, while simultaneously enhancing patient and staff satisfaction are challenges that all emergency departments aim to combat, the conference agenda will provide a platform for looking at; revising and strengthening models of care, supporting IT structures, funding in the ED, hospital avoidance strategies and staff training and retention in light of change management.
While having clearly defined boundaries in one sense, the emergency department also involves a number of other hospital departments thus cross-functional change management is a crucial element of any major change initiative involving the ED. The perennial challenge of creating efficient patient transfer from the ED to other inpatient wards will be touched on, as will managing the change processes in implementing projects across the board.
The 4th Annual Emergency Department Management Conference will be the only event in Australia to look solely at raising discussion around emergency department management systems and showcasing innovative models of service delivery from the coal face.
The key topics that will be discussed at this Conference are:
- Four Hour Rule
- Improving patient flow
- Working With Allied Health Services
- Working with diagnostic staff – radiology in the ED
- Geriatric Care in the ED
- ED avoidance strategies – HITH
- Dealing with frequent flyers
- Staff management
- Technology in the ED
- Funding and business in the ED
Please visit 4th Annual Emergency Department Management Conference website if you’d like more information.