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overview
The critical element that differentiates the successful manager is the application of effective interpersonal skills.
Key Learning Objectives
- Interpret the key challenges for technical professionals moving into management roles
- Gain an insight into emotional intelligence, human behaviour and team dynamics
- Acquire a practical framework to help you understand and influence the behaviour patterns of different types of people
- How to avoid the common mistakes managers make with extrinsic motivators
- Apply behavioural techniques to help breakdown interpersonal barriers and resolve conflict
- Acquire convincing motivation, communication and influencing skills
- Understand why questioning skills are a manager’s number one tool
- Identifying the various sources of power at your disposal and how you can strengthen them
- Identify what motivation strategies work best with different people
- Develop a leadership style that gains buy-in and respect
- Effectively use your personal power, rather than relying on authority, or positional power
- Understand the relationship between good leadership and good “fellowship”
- Tactfully provide useful feedback both positive and negative
- Guaranteed techniques to engender responsibility and accountability – and why most managers cultivate the opposite
About the Course
The critical element that differentiates the successful manager is the application of effective interpersonal skills. All too often, people have taken on management responsibilities on the strength of their technical or specialist skills. However, a management role depends on achieving results through others which requires a significantly different skill set.
How can you ensure you have the right mix of emotional intelligence and leadership skills to: meet corporate objectives, keep your team motivated, inspired AND performing? Designed specifically for technical people with new management responsibility, this course will help you build emotional intelligence and your skills in leading, managing, empowering, influencing and driving the performance of others to meet organisational and personal objectives.
You will spend time revising behaviours, beliefs, values and attitudes, and then use this awareness to help develop the skills to enable you to manage, lead and motivate others to meet and exceed objectives.
You will take away a portfolio of realistic, relevant and immediately usable models, techniques and approaches that will dramatically improve your performance as a manager, help sustain productive working relationships with colleagues and build a committed and highly performing team.
Our instructor faculty boasts vast experience in both management, leadership and behavioural psychology to provide you with meaningful insights, skills, tools and tactics. Don’t miss out.
Who Will Benefit
This course has been specifically designed to meet the needs of those with a specialist skill who are now responsible for managing the work of others and motivating them to achieve outcomes.
Testimonials
“I enjoyed learning about importance of self-discovery, selfawareness, concept of an emotional alarm and the importance of empowerment. The section on delegation was especially practical and useful. The “process in action” part was a great way to see concepts come together in one scenario.”
Project Officer, Dept. Sustainability & Environment
“The information was presented in a style and quantity that made it easy to digest. I learnt to be more self-aware and to evaluate my behaviour and the behaviour of team members to facilitate better communication.”
Principal Policy Lawyer, Law Society of NSW
“I learnt that the best answers come from asking the right questions and I should be providing and receiving feedback and encouraging curiosity.”
Manager Unit Pricing, JP Morgan
“I have enjoyed immensely all aspects of this course. Personally I feel it can be attended by anyone as a general course for development purposes not just for aspiring managers. The instructor has been great in sharing his stories, providing simple examples to understand complex things and a good listener too.”
Applications Developer, ABS
Course Outline
Becoming an Effective Manager
- Understanding management paradigms and the dilemmas of modern management
- What are the key challenges for technical professionals moving into management roles?
- Dovetailing your role purpose with your organisation’s goals
- Identifying the strengths and weaknesses of different management styles
- What causes some managers to fail – and how to avoid it
Acquiring a Practical Framework to Help You Understand & Influence the Behaviour Patterns of Different Types of People
During this session you will acquire a simple yet powerful psychological model which can be used to understand whypeople behave as they do. There will be an opportunity for discussion on how you can apply this to your specificcircumstances.
Identifying the Real Key to Motivation: Proven Techniques for Motivating Your Team
- Understanding and applying emotional intelligence
- Neutralising negative behaviours and changing attitudes
- How to avoid the common mistakes managers make with extrinsic motivators
- Identifying what motivation strategies work best with different people
- Case studies: Managing different personality types to improve your effectiveness as a manager
Workable Strategies for Resolving Conflict
- Develop strategies for addressing interpersonal management issues you face in your workplace
- Adopting a joint problem solving approach to reviewing achievements and areas for improvement
- Promoting positive interaction between you, as a manager, and your staff
- Using behavioural techniques to help breakdown interpersonal barriers
- Case studies: Effectively handling conflict situations
Identifying your Customers & their Needs
- Defining your role in terms of your customers – whatever the purpose of your organisation
- Customer focus and purpose
- 6 elements of customer satisfaction
Developing your Personal Leadership Style
- Effectively using your PERSONAL power, rather than relying on authority or positional power
- Understanding the relationship between good leadership and good “fellowship”
- Developing “fellowship” skills in your staff
- Motivating and inspiring your team
- Putting purpose back into work
- Vision and mission statements – what works and what doesn’t
Using Your Power & Influence to Inspire Confidence and Achieve your Objectives
- How persuasive are you?
- Identifying the various sources of power at your disposal and how you can strengthen them
- Building successful interpersonal relationships with your staff, colleagues and superiors
- Applying effective communication and questioning skills
- How memory affects communication
- Understanding learning preferences
- Adapting your communication style to ensure your message is received
- Why questioning skills are a manager’s number one tool
Developing your People Through Effective Delegation & Performance Management
- Guaranteed techniques to engender responsibility and accountability – and why most managers actually cultivate the opposite
- Giving instructions and clarifying meaning
- Selecting appropriate methods of improving performance
- Understanding the applications
A Step by Step Guide to Avoiding the Delegation Traps: Building a High Performance Team
- Task assignment and delegation – what should you delegate to whom and why?
- Who is likely to complete tasks on time, on cost and on performance and why?
- Developing your own confidence and assertiveness
- Promoting positive behaviours within your team
- Encouraging self-reliance
Preparing an Action Plan For Your Team
- One of the most popular, premium quality new leader programs in Australia
On-site & in-house training
Deliver this course how you want, where you want, when you want – and save up to 40%! 8+ employees seeking training on the same topic?
Talk to us about an on-site/in-house & customised solution.
contact
Still have a question?
Sushil Kunwar
Training Consultant
+61 (0)2 9080 4395
training@informa.com.au