overview

Key Learning Objectives

• Apply proven principles of persuasion and influence to ensure winwin outcomes
• Improve the results of your negotiations by following key principles and procedures
• Optimise your pre-negotiation preparation to ensure improved outcomes
  Understand, recognise and manage negotiation tactics and negative behaviours
• Recognise different behavioural types and learn ways to relate better to others
• Understand and utilise key communication tools to improve your influence on others
• Integrate, combine and apply a range of value adding communication, persuasion and negotiation skills

About the Course

This course combines negotiation, persuasion, influence and communication. These skills are interrelated and their cumulative effect results in a powerful and memorable learning experience.

In the business environment, competition is fierce and you need all the tools you can get to enable you to gain a competitive advantage. This course has direct application for complex transactions in your professional life, right through to interpersonal communication in your personal life.

Effective communication is crucial to negotiation, persuasion and relating to different human behaviours. The ability to listen, ask the right questions at the right time and come across with confidence and credibility is an important part of the subtle mix of skills needed to succeed in our complex world.

Powerful negotiation is a fine art and compelling to watch, as is the delicate ability to persuade and influence others. However, the goal of this course is to focus on and refine your skills and techniques so that your negotiations and persuasions have even more successful outcomes, significantly improving your performance.

Who Will Benefit

This course is relevant for all those looking to improve their skills in communicating, negotiation and persuading in the workplace, at any level. It teaches general principles of negotiation, persuasion and communication and can act as a useful refresher in an interactive environment.