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overview
Key Learning Objectives
- Discover the dynamics of your communication and presentation style
- Improve your capacity to influence and persuade others through interpersonal communication elements
- Develop the skills to communicate with credibility and personal power
- Recognise specific verbal, vocal and visual communication skills to influence senior management and all stakeholders
- Learn how to overcome confidence breakers in the workplace
- Discover an assertive, persuasive, yet quick thinking response style
- Learn to project professional presence and influence through image and personal style
About the Course
Your ability to communicate effectively at all levels, project self-assurance and self-confidence, based on solid knowledge and skills will significantly raise the probability that you will move ahead in your chosen career.
Competition is fierce and when you have the tools to compete, and the better you know how and when to use them, you will enhance both you career satisfaction and prospects. That is precisely what this interactive course is designed to do for you.
You will learn the tools needed to immediately improve your performance with stakeholders in many areas, including:
- Personal style in communication
- Presentation
- Influencing others
- Persuasion and personal power
- Interpersonal behaviour
- Professional presence
- Self-confidence
With your career prospects, depending to a considerable extent on your ability to master these professional skills, you should not miss this opportunity. The emphasis of this course is on practical outcomes rather than theoretical learning.
Who Will Benefit
This course has been designed for all professionals who communicate on a day to day basis with internal and external stakeholders and want to enhance their personal profile, increase their professional visibility, fine-tune communication and interpersonal interactions and raise their level of confidence in the workplace.
Testimonials
“Knowledgeable and engaging. Presented the course in a very logical manner and provided lots of real life scenarios and examples.”
Portfolio Analyst, Asset Allocation, Super Investment
“Very positive, kept everyone in the group involved and raised confidence levels. Lead good group discussions.”
Senior Analyst, Risk & Compliance, Super Investment
“Engaging, respectful, extremely knowledgeable and excellent mix of theory and group interaction.”
HR Business Consultant, Energex
“Professionalism, knowledge and ability to share (up skill), positive approach.”
Manager Corporate Support, Maritime Safety Queensland
“Excellent, great pace, knows her ‘stuff’, enjoyable, took all the group’s needs into account. Best facilitator I have experienced.”
Account Manager, BUPA Australia Health
Course Outline
Influencing through your ability to communicate with clarity, confidence, connection and personal power
- Influence, connect and engage when speaking and presenting
- Make sure that you get your message across
- Field impromptu questions effectively
- Learn tips, techniques and tools in speaking and presenting
- Develop a dynamic presentation style
- Plan with purpose
- Use structure for success and content to connect
- The power of PowerPoint – less is more
Influencing through understanding your behaviour and communication style
- Identify the communication and behavior style of yourself and others, and adapt your approach to improve working relationships
- Understand the strengths and challenges of your style
- Understand team dynamics to create a positive team working environment
- Develop your self-leadership style, matching it with team member needs
- Review the key attributes of successful influencers and communicators
Influencing through a key psychological tool in rapport building
- Recognise that rapport is the key to positive influencing and conflict management
- Identifying different approaches to reaching agreement
- Learn a key psychological tool for rapport, trust, conflict resolution, negotiation and influence
- Develop awareness of influential language patterns
- Improve listening skills
- Calibrate non-verbal skills
- Refine questioning skills: Uncover interests and get quality information
Building influence through key elements of communication and rapport skills
- Your voice is your ‘second face’
- Develop awareness of influential language patterns
- Improve listening skills
- Calibrate non-verbal skills
- Understand levels of listening
- Use powerful questioning for quality information
Influencing through your personal brand and professional presence
- Understand the dynamics of first and ongoing impressions
- Things people see and sense in the professional context
- Credibility, congruence, context, and confidence
- Establishing your professional brand image; purpose, objectives, elements
- Harnessing your resources; the ‘what’ and ‘how’
Influencing skills for application and integration to enhance your ability to persuade and create visibility for yourself
- Key principles of influence
- Influencing, connecting and engaging in communication
- Getting people to say ‘Yes’
- Managing meetings; processes with power
- Influencing to improve your leadership capability
Integrating the core elements of influence and professional presence
- Mapping your sphere of influence to achieve personal and professional goals
- Manipulating and managing the core elements of Influence and professional presence
- Finetuning the processes of masterful communicators
This interactive and practical training course includes individual self-assessment, group discussion, practical activities, practice techniques, checklists, models and action plans designed to facilitate change-oriented learning. This learning is designed to be applicable the very next day after the course ends for maximum take away value and professional relevance for every participant.
when & where
11 - 12 Sep 2019
Sydney
29 - 30 Oct 2019
Melbourne
On-site & in-house training
Deliver this course how you want, where you want, when you want – and save up to 40%! 8+ employees seeking training on the same topic?
Talk to us about an on-site/in-house & customised solution.
contact
Still have a question?
Sushil Kunwar
Training Consultant
+61 (0)2 9080 4395
training@informa.com.au