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Certificate in Leadership Effectiveness for Managers

Adopt strategies to create and maintain high-performance teams, embrace change, and manage conflict effectively

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Key Learning Objectives

For The Manager

  • Recognise, harness, direct and develop your skills to successfully establish the groundwork for you to take on future middle and senior management roles
  • Learn about yourself, how you interact with and manage others, and gain a broad perspective of the imperatives of your organisation
  • Discover how to step up to the next challenge in a positive, proactive way

For The Organisation

  • Shape emerging talent into excellent key managers for the future
  • Build your managers’ management and leadership skills and expertise to take them to the pinnacle of their careers

Specific Learning Objectives

  • Understand your preferences and those of your manager and team, and use this understanding to build effective working relationships, influence and persuade
  • Develop strategies to recruit and retain the best possible people for your team
  • Explore communication strategies, barriers to communication and relationship building, to increase your effectiveness when working with others
  • Discover effective techniques to agree your personal work objectives and those of your team, manage appraisal interviews and effectively coach, counsel and mentor
  • Learn how to take responsibility for your own personal development, and negotiate learning and development plans for you and your team
  • Explore the changing characteristics of today’s workforce and understand how to engage employees effectively
  • Discover how knowledge of the construct of Emotional Intelligence can help you enhance your personal influence skills
  • Understand how to create and maintain an environment that supports and nurtures high performing teams, through effective communication, motivation, conflict resolution and leadership
  • Explore strategies that will help you manage and implement change and innovation in your workplace

Who Should Attend

  • Line Managers
  • Supervisors
  • Team Leaders
  • Project Leaders
  • Shift Leaders
  • Trainee Managers
  • Assistant Managers
  • Individuals making the transition into management roles
  • Plus any executives without formal management training

About CPD

Established in 1996, The CPD Certification Service is the independent CPD accreditation centre working across all sectors, disciplines and further learning applications and supports policies of institutional and professional organisations globally.

CPD is the term used to describe the learning activities professionals engage in to develop and enhance their abilities and keep skills and knowledge up to date. This course is an accredited Continuing Professional Development (CPD) training which means it meets CPD standards and benchmarks. The learning value has been scrutinised to ensure integrity and quality.


Jacqueline Klauer

Live Online Training

Learn Anywhere, Learn Anytime
Catering to meet all your learning needs:

  • Get high quality practical training from our expert instructors
  • From Face To Face, Online and Blended Learning, get a superior solution for your learning needs
  • Learn live online in an interactive environment
  • Invest in yourself. Invest in your team.

Register today for our Live Online Training courses and fi nd out how they can help you transform the way you work. Contact one of our training consultants on to find out more.

View Live Online Training Brochure

The Metrics

About The Metrics

  1. What’s My Communication Style: This session incorporates a fun and effective questionnaire. Understanding your communication style is an important first step in learning how to communicate effectively with others. This questionnaire will give you a new insight into how you communicate everyday.
  2. Coaching Skills Inventory: Managers and supervisors frequently engage in coaching discussions with their employees. Coaching may be defined as a problem solving discussion directed toward improving some aspect of an employee’s work performance. This metric is designed to assess the ability of a manager or supervisor to recognise when and how to use the skills necessary for conducting effective coaching meetings. From this metric the course leader will then introduce a six-step profile to assist a manager to strengthen this critical supervisory skill.


Jacqueline was engaging and extremely knowledgeable, particularly on the practical application of what we were learning.
Senior Analyst, ASIC

Trainer knows her content and has excellent people skills. Case studies were excellent and our input was valued.
Head of Science, Scotch College

Course Outline

Introduction – Knowing Yourself

The ability to self-reflect is a crucial one in getting ahead in the business of management. We will explore the art of ‘selfmanagement’ and learn how to maintain energy, enthusiasm and vigour in a challenging management role. We will begin the course by considering the keys to a successful management career.


  • Evaluate current and future requirements of your work role and that of your team, taking into account the vision and objectives of your organisation
  • Consider your values and your career/personal goals and identify information which is relevant to your work role and professional development
  • Discuss and agree personal work objectives with your manager and agree how you will measure progress
  • Agree a development plan to address any identified gaps in your current knowledge, understanding and skills
  • Learn how to get regular and useful feedback from those who are in a good position to judge it

Managerial Leadership

What are the changing characteristics of the workforce today and how do we engage employees in this environment?


  • Understand psychological vs. employment contracts
  • Consider diversity, equality and generational influences
  • Determine your leadership style
  • Lead through empowerment
  • Understand situational leadership models

Emotional Intelligence

Emotional Intelligence (EI) is a combination of self-management and social skills that can transform and optimise individual and team performance. The construct of Emotional Intelligence defines how effectively you perceive, understand, reason with and manage your own and others’ feelings. When applied to your work, Emotional Intelligence involves your capacity to think “intelligently” with your own and others’ emotions to intentionally and efficiently deliver individual and organisational outcomes.


  • Understand the concept of “Emotional Intelligence”
  • Understand why high self-awareness is the basic building block of EI, how low self-awareness can handicap your actions and how to increase your self-awareness
  • Explore the latest and most critical research findings about EI
  • Appreciate how EI impacts your life generally and your ability to manage and lead
  • Learn the five key domains of Emotional Intelligence
  • Evaluate your own current level of EI across these domains
  • Develop skills that help to build your emotional awareness of yourself and others
  • Embed emotionally-intelligent behaviour in your roles
  • Learn how to coach others to better understand EI

Recruitment, Selection And Retention

Surrounding yourself with great staff members is possibly the greatest key to your success. But it is a tough job. We will review the principles of both recruitment and retention.


  • Review, on a regular basis, the work required in your area of responsibility and identify any shortfall in the number of colleagues required to do it, and in kills/knowledge/understanding and experience
  • Participate in the recruitment and selection process, making sure that the process is fair, consistent and effective
  • Make sure that any information on vacancies is fair, clear and accurate before it goes to potential candidates
  • Ensure that applicants who are offered positions are likely to be able to perform effectively and work with their new colleagues

Effective Communication – Is It Just “Common Sense”?
Whether dealing with individuals in your team, your boss, your colleagues or your clients, your effective communication is critical to your success. It is not just “common sense”! We can learn to be better communicators. We will explore sensitivity and appropriate expression of emotion in communication.


  • Explore self-disclosure
  • Develop assertiveness
  • Practise active listening
  • Explore appropriate questioning techniques
  • Appreciate constructive feedback
  • Understand the process of communication and barriers to effective communication
  • Develop skills for effective persuasion and influence
  • Build relationships and trust
  • Lead and participate in effective meetings

Performance Management

Performance management is an integrated system of policies, procedures and interventions used to better the performance of individuals and teams. How does performance management affect you as a manager? It is one of your most important tasks.


  • Understand the aims and objectives of performance management systems
  • Develop performance goals
  • Manage staff appraisal interviews
  • Negotiate a learning and development plan
  • Support individuals in identifying their abilities and needs
  • Establish with the individuals:
    – The areas where they want to develop their performance
    – The standard of performance they wish to achieve
    – The support they can expect from you and the commitment you expect from them
    – The timescale of the process
  •  Effectively coach, counsel and mentor

Building Effective High Performance Teams

How do you create and maintain an environment that supports and nurtures high performing teams?


  • Explore why we should develop teams and what is the purpose of the team
  • Appreciate the difference between people in groups and as individuals
  • Understand the stages of team development
  • Learn key characteristics of effective teams
  • Practise a supervisory role within the team
  • Learn how to balance task focus and relationship focus

Problem Solving And Decision Making

Every adult is a problem solver, having learned some method of problem solving in their education or experience. However, people have varying degrees of skills and differing styles of problem solving. One way in which people can improve their problem solving abilities is to understand more clearly the process or the flow of the mind in solving problems.


  • Learn how to be aware of the issue
  • Practise information gathering techniques
  • Problem definition
  • Create a goal statement
  • Generate solutions
  • Choose the solution
  • Implementation planning and taking action
  • Evaluate the result

Change Management

To stay competitive or to lead the way into the age of information, many organisations are fundamentally changing the way they do business. Strategic change management is a set of activities and approaches to help an organisation transform itself from its current state to its desired state by involving staff, maximising their commitment and evoking high performance.


  • Encourage members of your team to share, discuss and work together in developing ideas
  • Manage your team through change
  • Deal with individual responses to changes
  • Deal with individual and organisational barriers to change

Summary, Review And Action Planning

This final session will provide an opportunity to consolidate learning and to plan for managerial “wisdom”. We will work together in this final session to review the tools, competencies and beliefs we have covered to enable you to integrate them into your professional life through the development of a specific action plan for implementation.

On-site & in-house training

Deliver this course how you want, where you want, when you want – and save up to 40%! 8+ employees seeking training on the same topic?

Talk to us about an on-site/in-house & customised solution.


Still have a question?

Sushil Kunwar
Training Consultant
+61 (0)2 9080 4395

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