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Blended Learning:
Defensible Documentation

Learn how to ensure your documentation provides evidence of professional care delivered by competent staff.

21 February – 1 March 2022
5 – 13 September 2022

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Key Learning Objectives

  • Apply defensible documentation to improve and simplify your documentation
  • Professionally document with confidence
  • Achieve the best outcomes for clients, your organisation, and yourself

About the course

Defensible documentation is a documentation method that the reader quickly understands, is legally compliant, contains factual information that minimises the likelihood of incidents, enables high-quality care, and provides the required information when care is questioned.

The defensible documentation course has been developed from experience gained in seeking information from documentation and staff when serious incidents or complaints are investigated. Often reasonable care is found when interviewing staff. However, their documentation does not provide evidence of its provision, facts are unclear, gaps exist, and care becomes difficult to defend.

This course introduces you to what is relevant to document and ways to write it clearly and concisely, to leave the reader with the impression of a competent professional.

This course is split into a combination of 3 online modules filled with valuable tips and examples, followed by a live interactive webinar, which will provide you with the opportunity to put your new skills into action and receive feedback from our expert course instructor.

Who Should Attend

  • Medical Officers
  • Nurses
  • Allied Health


Michele Moreau

Clinical Governance Advisor

Donny Raets

Training Consultant

Modular In-house Training

We offer the opportunity to run these programs privately in-house to take advantage of the following benefits:

  • Modules can be released on dates that suit your working week
  • Interactive Live Trainer sessions can be scheduled on dates that suit your colleagues
  • We can brand our learning management platform to your company
  • Sensitive or specific information can be shared on the learning management platform for discussion
  • Receive detailed feedback reports & data to guide future development needs of colleagues
  • More cost-effective for 6+ attendees

Contact one of our Training Consultants at for more information.

Course Outline


  • The professional expectation of documentation and legal requirements
  • Correct language and words to communicate information objectively and respectfully
  • Tips for documenting clearly and concisely to save time for the writer and reader
  • Documenting relevant information to communicate your role’s duty of care


  • Method of defensible documentation to simplify the process
  • Progress note documentation to achieve person-centered, goal orientated, and consistent care
  • Incident report documentation to provide evidence of reasonable care to minimise harm and prevent incident reoccurrence
  • Critical documentation elements to provide evidence of informed decision making when a client chooses to take risks with a likelihood of harm


  • Overview of the frequently used ISBAR communication method (ISBAR = Identity, Situation, Background, Assessment, Recommendation).
  • Using defensible documentation skills to improve the quality of ISBAR

Live Interactive Session
21 February – 1 March 2022 Course: 1st March 13:00 – 14:30 (AEDT)

Live Interactive Session
5 – 13 September 2022 Course: 13th September 13:00 – 14:30 (AEST)

Attend a 90 minute live and interactive session where our expert facilitator will guide you to use defensible documentation skills to write professional, legally compliant, accurate progress notes and incident reports for real-life scenarios.

when & where

21 Feb 2022

Blended Learning

05 Sep 2022

Blended Learning

On-site & in-house training

Deliver this course how you want, where you want, when you want – and save up to 40%! 8+ employees seeking training on the same topic?

Talk to us about an on-site/in-house & customised solution.


Still have a question?

Sushil Kunwar
Training Consultant
+61 (0)2 9080 4395

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