Key Takeaway for In-person Attendees
A 5-day course leading to professional BSC certification by the US Balanced Scorecard Institute and the George Washington University, Center for Excellence in Public Leadership
About the Course
Balanced Scorecard systems are becoming the standard performance management system in many organizations worldwide. The name “Balanced Scorecard” comes from the idea of looking at strategic measures in addition to traditional financial measures to get a more “balanced” view of performance.
The Institute’s Nine Steps to SuccessTM framework is the basis of the course, where the emphasis is on shared participant experiences, lessons learned, and best practices. Small group exercises are used for each step in the framework to reinforce the lectures, and you are encouraged to bring your organization’s strategic planning material to share with the class and receive instructor feedback offline as time permits.
Topics covered by the course include:
- Basic concepts of the Balanced Scorecard and how it can be used to improve your organization’s performance
- How the Balanced Scorecard applies to different types of organizations
- How to build and implement a Balanced Scorecard using the lnstitute’s award-winning nine-step methodology
- How to develop meaningful performance measures and how a scorecard system can drive your performance-informed budget and accountability
- How to get performance information throughout the organization for better-informed decision-making through scorecard automation
- How to cascade the scorecard to all levels of an organization
- How to design and implement a scorecard where other frameworks have already been introduced
- How to revise poorly designed scorecard elements
- How to overcome obstacles and real-world challenges
- How to evaluate planning documents and processes
Benefits of Attending
For The Organization
- Understand the key concepts of the Balanced Scorecard, and why it is gaining so much attention in corporate, non-profit, and governmental organizations
- Learn a systematic, nine-step methodology for building and implementing the Balanced Scorecard, based on the performance management theory developed at Harvard University and the Institute’s international Balanced Scorecard consulting experience
- Receive a Performance Scorecard Toolkit with worksheets for each step of the methodology, and a CD with course and reference material
- Improve focus on strategy & results
- Improve communication of the organization’s Vision and Strategy
For The Learner
- Enhanced professional credibility
- Positive Career development
- Professional networking opportunities
- Extensive knowledge gained
Who Should Attend
This course is recommended for executives, managers, planners, and analysts who are part of a Balanced Scorecard development team, and are seeking the best practical ideas for improving organizational performance.
Through case studies and a series of interactive small-group workshops, you will apply the Balanced Scorecard concepts to meet the challenges facing a typical organization. Exercises performed throughout this course include:
- Launching a BSC program and establishing work teams
- Incorporating communications planning and change management into the scorecard development process
- Using an organizational assessment to set vision, mission, and strategy
- Understanding who your customers and stakeholders are and what they need from your organization
- Developing an organization’s strategic themes, strategic results and perspectives
- Developing and refining strategic objectives and strategy maps
- Developing and refining performance measures and targets aligned to strategy
- Developing and prioritizing new initiatives to execute strategy
- Sustaining the scorecard with a Strategy Management Office
- Defining enterprise performance information requirements and selecting software
Course Requirements and Certificates
- Attendance – Delegates must attend all sessions of the course. Delegates who miss more than two hours of the course sessions will not be eligible to sit the exam
- Certificate of Completion – Delegates will receive an Informa Certificate of Completion after successful completion of the course
- Certificate from The Balanced Scorecard Institute – Delegates will receive a globally recognized certificate from The Balanced Scorecard Institute in association with The George Washington University upon successfully passing the certification
- Laptops – Delegates are required to bring their laptop all throughout the session
What is a Balanced Scorecard?
The balanced scorecard (BSC) is a strategic planning and management system. The BSC suggests that we examine an organization from four different perspectives (Financial, Customer, Internal Process, Organizational Capacity) to help develop objectives, measures (KPIs), targets, and initiatives relative to those views.
What type of organizations can implement the Balanced Scorecard?
BSCs are used extensively in business and industry, government, and nonprofit organizations worldwide. More than half of major companies in the US, Europe, and Asia are using the BSC, with use growing in the Middle East and Africa. BSC has also been selected by Harvard Business Review as one of the most influential business ideas of the past 75 years.
Who is the certification most useful for?
Job titles who attended this course are CEOs, Strategy Directors, Managers & Analysts, Change Management Managers, Performance Directors, HR Directors, and Heads of Departments amongst others.
What are the next steps after completing this course?
Delegates can continue their journey by getting the highest level of certification – Balanced Scorecard Master Professional Certification. Delegates also do attend KPI Professional Certification to master this topic.
Tell me more about the exam
The exam, administered online, has 40 questions (multiple choice or true/false pulled randomly from a larger pool of questions). There is a 75-minute time limit to complete the exam and results are posted immediately. A score of 75% is needed to pass.
How long is the certification valid and how can I recertify?
BSP Certifications expire on December 31, three years from the year a person was originally certified. BSMP Certifications expire on December 31, five years from the year a person was originally certified. Annual recertification notices are sent, as a courtesy, in the first quarter of the year in which the individual is due for renewal. Accompanying the reminder notice will be a link to information regarding the recertification process and instructions to access the recertification application form and guidelines.
QT Gold Coast
7 Staghorn Ave
Surfers Paradise QLD 4217
07 5584 1200
Don’t miss the opportunity to complete the Balanced Scorecard Certification training whilst visiting one of Australia’s iconic destinations – the vibrant Gold Coast. With international travel back in full swing, there’s no better time to fit in work and pleasure then visiting the magnificent beaches, attractions, wildlife and gastronomy destinations this beautiful city has to offer!
With easy accessibility via Gold Coast International Airport or a one-hour drive from Brisbane, the Gold Coast is one of Australia’s best-connected cities. Year-round weather delivers basking sunshine over 300 days a year, perfectly suiting Balanced Scorecard Certification dates to fit in a timetable of work and play.
“This is really a useful course and highly related to my job. The trainer was knowledgeable and gave good examples and case studies to practice and understand the concepts.”
Head of Performance Management, SOCSO
“Instructor was excellent, easy to understand, friendly, knowledgeable and professional. His wide experience and coaching style facilitated for perfect learning environment.”
Head of Corporate Planning, Social Security Organisation
BSP Certification Part 1:
Introduction To The Balanced Score
Module I: Introduction
Learning Objectives: Explain the concept and origin of the Balanced Scorecard; outline course modules; introduce the case studies; introduce participants; and discuss reference material.
- Introductions, expectations, and participant knowledge
- Workshop objectives
- Balanced Scorecard concept and origin
- Agenda, schedule and logistics
- Introduction to the examples, case study, small-group exercises, performance measurement software, and the performance scorecard toolkit
Module II: Overview Of The Balanced Scorecard (BSC)
Learning Objectives: Explain the evolution of measurement and strategic management systems, define terms, list reasons for adopting a Balanced Scorecard syste, identify the six steps needed to build a scorecard system and the three steps needed to implement these systems, identify challenges that need to be overcom, discuss indicators of successful systems, discuss time periods for a scorecard project, contrast the differences and similarities in scorecard systems for different organizations, discuss a typical BSC cycle.
- Introduction to performance management and measurement
- Balanced Scorecard history
- Reasons for undertaking a Balanced Scorecard project
- Similarities and differences among BSC and other performance systems
- Advantages of using BSC performance systems
- Contrast private sector and public agency use of scorecards
- Key questions the BSC seeks to answer
- Sample BSC performance measures
- The Nine-Step Methodology for building and implementing a Balanced Scorecard project
- Meeting the challenges of scorecard systems
- Indicators of successful projects
Module III: Building The Balanced Scorecard
Learning Objectives: Identify the six building steps – Using an organization assessment to set vision, mission and strategy, defining strategic themes, choosing perspectives and developing objectives, developing a Strategy Map, defining performance measures, developing initiatives
Case studies and examples will be selected from among several commercial, public sector and not-for-profit organizations that use the Balanced Scorecard for strategic management
- Using an organizational assessment to set vision, mission, and strategy
- Identify customer groups and develop the Customer Value Proposition
- Develop strategic themes and strategic results
- Develop strategic objectives and strategic success drivers
- Strategy mapping – develop cause-effect relationships among the objectives
- Derive strategic performance measures, targets and thresholds
- Develop strategic initiatives
- Define criteria for selecting initiatives
Module IV: Implementing The Balanced Scorecard
Learning Objectives: Identify and understand the three implementation steps – Using computers to communicate performance information, cascading the scorecard throughout the organization, and using scorecard information to improve performance.
Examples will be selected from among several commercial, public sector and not-for profit organizations that use the Balanced Scorecard for strategic management
Software Demonstration: Performance Management Information Software options
- Implementation issues
- Aligning strategy and work throughout the organization
- Collect, verify and validate performance data
- Transforming data into information
- Software options for managing performance information
- Developing an internal and external communication plan
- Cascading the scorecard throughout the organization
- Employee motivation
- Linking strategy to resource decisions
- Linking performance to rewards
- Scorecard roll out, training, and change management
- Using performance information to improve organization performance
Module V: Next Steps
Learning Objectives: Understand the challenges of integrating Balanced Scorecard systems with other enterprise-wide systems; overcoming challenges to implementation.
Exercise: Examine strategic change readiness in your organization
- Integrating the scorecard with other enterprise management systems
- Integrating the scorecard with other enterprise information systems
- Best practice
Module VI: Getting Your Scorecard On Track
Learning Objectives: Applying the BSC to your organization’s needs; discuss company-specific issues.
Exercise: Develop a scorecard action plan for your organization
- Overcoming obstacles and challenges within your organization
- Integrating the scorecard with other enterprise management and information systems
- The role of consultants
- Time and schedule estimates
- Develop an action plan based on your organization’s readiness
BSP Certification Part 2:
Advanced Balanced Scorecard
- Course overview and logistics
- Learning objectives
Module VII: Evaluation To Assessment
- Best practice and terminology review related to Steps One and Nine of the Nine Steps to Success™
- Common evaluation and assessment challenges
- Small group facilitation primer
Case Study Exercise: Use various small group facilitation techniques to identify case study scorecard development issues and problems
Module VIII: Advanced Strategic Foundations Development
- Short review of Steps One – Assessment, and Two – Strategy, of the Nine Steps to Success™
- Analyzing, identifying and correcting poor strategic foundation design
- Migrating from other planning models to the Balanced Scorecard
- Various pitfalls associated with poorly designed strategic themes and perspectives
Case Study Exercise: Revise poorly designed strategic foundation elements
Module IX: Advanced Objective And Strategy Map Development
- Strategic objective and strategy map best practices
- How to facilitate the correction of poorly designed objectives and strategy maps
Module X: Advanced Performance Management – Measure What Matters
- How to use several frameworks, such as the Logic Model, Process Flow Analysis, the
- Decision Model and the Critical Question Model, to develop a family of potential measurements for each objective
- Identification and correction of problems associated with poorly selected measurements
Exercise: Practice using a process flow analysis to develop meaningful measurements for various objectives
Module XI: Measurement Definition, Implementation And Visualization
- Advanced measurement definition: ratios, frequency and accuracy requirements
- How to develop “roll up” measurements and indexes
- How to set targets and normalize data
- How to improve data visualization
Case Study Exercise: Identification and correction of poor measurement definition and visualization
Module XII: Strategic Initiative Prioritization And Management
- Advanced strategic initiative prioritization techniques
- Project management primer
Case Study Exercise: Practice using a common initiative prioritization technique
Module XIII: Advanced Scorecard Alignment And Cascading
- How to build organizational alignment through advanced cascading techniques
- Advanced Tier Two scorecard development
- How to build a pilot program at the Tier Two level without a Tier One level scorecard
- How to develop a Tier Three scorecard and align with an appraisal system
Case Study Exercises: Refine Tier Two scorecards and develop Tier Three scorecards
Module XIV: Managing And Sustaining A Balanced Scorecard
- Day-to-day management with a Balanced Scorecard
- Performance-based budgeting
- Sustaining a scorecard
- Strategy Management Office (SMO) roles and responsibilities
when & where
13 - 17 May 2024
21 - 25 Oct 2024
On-site & in-house training
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