Course Outline

BSP Certification Part 1:
Introduction To The Balanced Score

Module I: Introduction

Learning Objectives: Explain the concept and origin of the Balanced Scorecard; outline course modules; introduce the case studies; introduce participants; and discuss reference material.

• Introductions, expectations, and participant knowledge
• Workshop objectives
• Balanced Scorecard concept and origin
• Agenda, schedule and logistics
• References
• Introduction to the examples, case study, small-group exercises, performance measurement software, and the performance scorecard toolkit

Module II: Overview Of The Balanced Scorecard (BSC)

Learning Objectives: Explain the evolution of measurement and strategic management systems, define terms, list reasons for adopting a Balanced Scorecard syste, identify the six steps needed to build a scorecard system and the three steps needed to implement these systems, identify challenges that need to be overcom, discuss indicators of successful systems, discuss time periods for a scorecard project, contrast the differences and similarities in scorecard systems for different organizations, discuss a typical BSC cycle.

• Introduction to performance management and measurement
• Balanced Scorecard history
• Reasons for undertaking a Balanced Scorecard project
• Similarities and differences among BSC and other performance systems
• Advantages of using BSC performance systems
• Contrast private sector and public agency use of scorecards
• Key questions the BSC seeks to answer
• Sample BSC performance measures
• The Nine-Step Methodology for building and implementing a Balanced Scorecard project
• Meeting the challenges of scorecard systems
• Indicators of successful projects

Module III: Building The Balanced Scorecard

Learning Objectives: Identify the six building steps – Using an organization assessment to set vision, mission and strategy, defining strategic themes, choosing perspectives and developing objectives, developing a Strategy Map, defining performance measures, developing initiatives

Case studies and examples will be selected from among several commercial, public sector and not-for-profit organizations that use the Balanced Scorecard for strategic management

• Using an organizational assessment to set vision, mission, and strategy
• Identify customer groups and develop the Customer Value Proposition
• Develop strategic themes and strategic results
• Develop strategic objectives and strategic success drivers
• Strategy mapping – develop cause-effect relationships among the objectives
• Derive strategic performance measures, targets and thresholds
• Develop strategic initiatives
• Define criteria for selecting initiatives

Module IV: Implementing The Balanced Scorecard

Learning Objectives: Identify and understand the three implementation steps – Using computers to communicate performance information, cascading the scorecard throughout the organization, and using scorecard information to improve performance.

Examples will be selected from among several commercial, public sector and not-for profit organizations that use the Balanced Scorecard for strategic management

Software Demonstration: Performance Management Information Software options

• Implementation issues
• Aligning strategy and work throughout the organization
• Collect, verify and validate performance data
• Transforming data into information
• Software options for managing performance information
• Developing an internal and external communication plan
• Cascading the scorecard throughout the organization
• Employee motivation
• Linking strategy to resource decisions
• Linking performance to rewards
• Scorecard roll out, training, and change management
• Using performance information to improve organization performance

Module V: Next Steps

Learning Objectives: Understand the challenges of integrating Balanced Scorecard systems with other enterprise-wide systems; overcoming challenges to implementation.

Exercise: Examine strategic change readiness in your organization

• Integrating the scorecard with other enterprise management systems
• Integrating the scorecard with other enterprise information systems
• Best practice

Module VI: Getting Your Scorecard On Track

Learning Objectives: Applying the BSC to your organization’s needs; discuss company-specific issues.

Exercise: Develop a scorecard action plan for your organization

• Overcoming obstacles and challenges within your organization
• Integrating the scorecard with other enterprise management and information systems
• The role of consultants
• Time and schedule estimates
• Develop an action plan based on your organization’s readiness

BSP Certification Part 2:
Advanced Balanced Scorecard

Introduction

• Course overview and logistics
• Learning objectives

Module VII: Evaluation To Assessment

• Best practice and terminology review related to Steps One and Nine of the Nine Steps to Success™
• Common evaluation and assessment challenges
• Small group facilitation primer

Case Study Exercise: Use various small group facilitation techniques to identify case study scorecard development issues and problems

Module VIII: Advanced Strategic Foundations Development

• Short review of Steps One – Assessment, and Two – Strategy, of the Nine Steps to Success™
• Analyzing, identifying and correcting poor strategic foundation design
• Migrating from other planning models to the Balanced Scorecard
• Various pitfalls associated with poorly designed strategic themes and perspectives

Case Study Exercise: Revise poorly designed strategic foundation elements

Module IX: Advanced Objective And Strategy Map Development

• Strategic objective and strategy map best practices
• How to facilitate the correction of poorly designed objectives and strategy maps

Module X: Advanced Performance Management – Measure What Matters

• How to use several frameworks, such as the Logic Model, Process Flow Analysis, the
• Decision Model and the Critical Question Model, to develop a family of potential measurements for each objective
• Identification and correction of problems associated with poorly selected measurements

Exercise: Practice using a process flow analysis to develop meaningful measurements for various objectives

Module XI: Measurement Definition, Implementation And Visualization

• Advanced measurement definition: ratios, frequency and accuracy requirements
• How to develop “roll up” measurements and indexes
• How to set targets and normalize data
• How to improve data visualization

Case Study Exercise: Identification and correction of poor measurement definition and visualization

Module XII: Strategic Initiative Prioritization And Management

• Advanced strategic initiative prioritization techniques
• Project management primer

Case Study Exercise: Practice using a common initiative prioritization technique

Module XIII: Advanced Scorecard Alignment And Cascading

• How to build organizational alignment through advanced cascading techniques
• Advanced Tier Two scorecard development
• How to build a pilot program at the Tier Two level without a Tier One level scorecard
• How to develop a Tier Three scorecard and align with an appraisal system

Case Study Exercises: Refine Tier Two scorecards and develop Tier Three scorecards

Module XIV: Managing And Sustaining A Balanced Scorecard

• Day-to-day management with a Balanced Scorecard
• Performance-based budgeting
• Sustaining a scorecard
• Strategy Management Office (SMO) roles and responsibilities