overview

A 5-day course leading to professional BSC certification by the US Balanced Scorecard Institute and the George Washington University College of Professional Studies

Key Learning Objectives

• Understand the key concepts of the Balanced Scorecard, and why it is gaining so much attention in corporate and governmental organisations
• Learn a systematic, nine step methodology for building and implementing the BSC, based on performance management theory
• Observe through demonstrations how Performance Management software can aid in collecting and reporting strategic performance information
• Receive a comprehensive workbook, including scorecard examples based on real organisations, and a Performance Scorecard Toolkit with worksheets for every step of the methodology
• Understand the challenges and pitfalls of strategic management and how to deal with them

About the Course

The Balanced Scorecard methodology is a strategic planning and management system that is used to achieve an organisation’s goals and to align its operational activities with
its vision and strategies. When successfully developed and applied in an organisation, the Balanced Scorecard is best practice modern management. It constructs performance management systems that work. It applies equally in the private, not-for-profit, and public sectors.

This 5 day course covers all of the steps in developing and implementing a balanced scorecard system in an organisation and satisfies the course requirements for Balanced Scorecard Professional Certification from the US Balanced Scorecard Institute and the George Washington University College of Professional Studies (exam required).

Fully consistent with the basic balanced scorecard concepts and terminology initially developed by Kaplan & Norton, the course covers scorecard development in business, government and nonprofit organisations. Participants get hands-on practice using a simple step-by-step process for developing a scorecard system on their own.

Who Should Attend

This course is designed for people in private, public or nonprofit sector organisations who have responsibility for building, implementing and maintaining a balanced scorecard or other performance management system. Typical attendees include those with responsibilities for implementing and/or maintaining a balanced scorecard system, developing effective performance measures; selecting software tools; cascading scorecards; reporting and evaluating strategic and operational performance data; and/or improving resource allocation decision making.