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overview
The 23rd Annual Health Insurance Summit serves as the PHI industry’s annual gathering for networking, discussion and the sharing of marketing shaping insights.
Leaders within the health insurance sector will be gathering at this event on the 24-25th June this year at the Grand Hyatt Melbourne.
Who attends?
- Private health funds
- Private healthcare providers & hospitals
- Public health providers & hospitals
- Federal government
- State government agencies and departments
- Medical specialists and clinicians
- Health services companies
- Medical device companies
- Consulting and advisory
- Actuaries
- Health insurance agents and intermediaries
Bring your executive team! Group bookings are available at a discounted rate. Enquire today via info@informa.com.au
To stay informed of speaker announcements, early bird discounts and the official agenda release register your interest below.
Speakers
Brian Kelleher
Assistant Secretary, Department of Health and Aged Care
Rebecca Windsor
CEO - Health Insurance, Australian Unity Limited
Milosh Milisavljevic
Chief Customer Officer, Medibank
Chris Carroll
Managing Director, Health Insurance, Bupa
Mark Fitzgibbon
CEO & Managing Director, nib Group
Lauren Reid
Chief Customer Officer, Navy Health
Dean Breckenridge
Chief Policy Officer, Ramsay
Werner Teichert (MBA)
Clinical Psychologist and Founder, OptiMe Behavioural Health
Daniel Pole
Head of Public Affairs Melbourne, Ipsos
Kate Jarvis
Head of Marketing and Business Development, Latrobe Health Services
Christopher Zinn
CEO, PHIIA
Andrew Matthews
Principal, Finity Actuaries
Professor Andrea Driscoll
Chair in Nursing, Centre for Quality and Patient Safety Research, Monash Health Partnership
Jon Goodgame
CEO, Health Partners
Daniel Erasmus
CEO & Consulting Actuary, Insight Actuaries
Ben Harris
Director of Policy and Research, Private Healthcare Australia
Dr Raghav Murali Ganesh
Consultant Radiation Oncologist, Royal North Shore Hospital, Clinical Reference Lead, Australian Digital Health Agency and Founder & CEO, Osara Health
Laura Pillans
Head of Brand, Marketing and Experience, Westfund
Dr Rachel David
CEO, Private Healthcare Australia
Dr Andrew Rochford
Medical Director, Digital Wellness
Brett Long
CEO, Kieser Australia
Professor Denise O’Connor
Professor and Deputy Director of Wiser Health Care Unit, Monash University
Warrick Gard
Partner, Financial Services, Ernst & Young
Anthony Bousles
Partner, Financial Services, Ernst & Young
A/Prof Sid Baxi
Radiation Oncologist, Medical Director, OncoBeta Therapeutics
Andrea Caton
General Manager, Member Health Strategy & Planning, HCF
Judith Day
Director Healthcare Management & Partnerships, Bupa
Rhod McKensey
Chief Executive Officer, Honeysuckle Health
Kathryn Gulifa
GM Data and Analytics, HBF Health
Joanna Green
Principal, Hive Legal
Cathy Ryan
Group Director, Health Funding & Patient Services, Cabrini
Paris Petranis
Partner, K&L Gates
Brett Goods
CEO, Adventist HealthCare Limited
Matthew Koce
Chief Executive Officer, Members Health Fund Alliance
Leanne Scanes
Commercial and Operations Director, Digital Wellness
Dr David O’Donnell
Chief Executive Officer, Cardiologist & Electrophysiologist, Advara HeartCare
Agenda
8:00 am
BREAKFAST BRIEFINGS |Enhancing patient centred care
This session will include a series of short presentations followed by a breakout to more intimate roundtable discussions.
Each briefing will showcase innovative support programs, models of care, tools and therapies which can transform how people access healthcare and help improve their wellness.
The roundtables will be an opportunity to ask questions of the service providers about these complementary healthcare services and explore opportunities for partnership.
Brief 1: Unlocking Insights, Saving Lives: A Deep Dive into Cancer Costs and Health Insurance Strategies
As the costs and complexity of cancer treatments rise, the impact on individuals and society is on the increase, what more can Insurers do outside the financial stability their current products offer?
Dr Raghav Murali Ganesh, Consultant Radiation Oncologist, Royal North Shore Hospital, Clinical Reference Lead, Australian Digital Health Agency and Founder & CEO, Osara Health
Brief 2: Non-invasive skin cancer therapy
A/Prof Sid Baxi, Radiation Oncologist, Medical Director, OncoBeta Therapeutics
9:00 am
DAY ONE OPENING | Opening remarks from the Chair
Christopher Zinn, CEO, PHIIA
Christopher Zinn, CEO, PHIIA
9:10 am
OPENING KEYNOTE ADDRESS | Private Health Insurance Policy Priorities
Brian Kelleher, Assistant Secretary, Department of Health and Aged Care
Brian Kelleher, Assistant Secretary, Department of Health and Aged Care
9:40 am
Driving toward true customer empowerment in health
Milosh Milisavljevic, Chief Customer Officer, Medibank
Milosh Milisavljevic, Chief Customer Officer, Medibank
10:10 am
HEALTH FUND EXECUTIVE LEADERS PANEL
Mark Fitzgibbon, CEO & Managing Director, nib Group
Jon Goodgame, CEO, Health Partners
Rebecca Windsor, CEO - Health Insurance, Australian Unity Limited
Moderator: Dr Rachel David, CEO, Private Healthcare Australia
Mark Fitzgibbon, CEO & Managing Director, nib Group
Jon Goodgame, CEO, Health Partners
Rebecca Windsor, CEO - Health Insurance, Australian Unity Limited
Moderator: Dr Rachel David, CEO, Private Healthcare Australia
- Health fund CEO observations – what do these trends mean for their fund and their member base?
- How are funds responding to the government’s new way to categorise products?
- Value based healthcare – what does this look like in practice and where to funds come in?
- Where is the industry going?
11:00 am
Morning Tea
11:30 am
Partnering to transform private healthcare
Chris Carroll, Managing Director, Health Insurance, Bupa
Chris Carroll, Managing Director, Health Insurance, Bupa
12:00 pm
PARTNER PRESENTATION | How to give health consumers the experience and outcomes they value most
Warrick Gard, Partner, Financial Services, Ernst & Young
Anthony Bousles, Partner, Financial Services, Ernst & Young
Warrick Gard, Partner, Financial Services, Ernst & Young
Anthony Bousles, Partner, Financial Services, Ernst & Young
12:30 pm
Weight Loss through behavior change, it’s complex, but not impossible
Dr Andrew Rochford, Medical Director, Digital Wellness
Dr Andrew Rochford, Medical Director, Digital Wellness
Obesity and lifestyle related health conditions are a concern for all private health insurers. Delivering a measurable ROI is dependent on any health habit change and weight loss being sustained over time. Addressing the determinates of sustainable behaviour change can be complex, hear some of the lessons learnt over the past 10 years from the provider the CSIRO Total Wellbeing Diet powered by Digital Wellness.
12:55 pm
Networking Lunch
2:00 pm
Mental health as a moving target
Werner Teichert (MBA), Clinical Psychologist and Founder, OptiMe Behavioural Health
Werner Teichert (MBA), Clinical Psychologist and Founder, OptiMe Behavioural Health
- From the coal face: The changing mental health landscape
- The need for a strategic response from practitioners and funders:
- Evidence-Based Mental Healthcare
- Flexible Funding Models
- Pivoting towards value-based mental healthcare
2:25 pm
The San’s Approach to innovation and patient centred care
Brett Goods, CEO, Adventist HealthCare Limited
Brett Goods, CEO, Adventist HealthCare Limited
2:55 pm
Afternoon Tea
3:30 pm
Health & Healthcare – the Australian Community’s View
Daniel Pole, Head of Public Affairs Melbourne, Ipsos
Daniel Pole, Head of Public Affairs Melbourne, Ipsos
- Dan will share findings from the Ipsos Health Care & Insurance Australia Report, one of
- Australia’s longest running surveys
- The research shows stark shifts in attitude toward personal health, risk, and the health system – a new landscape presenting risks and opportunities
- The discussion will also bring trends and insight from local and global research
4:00 pm
PANEL | Navigating changing consumer dynamics: Insights, trends, and enhancing member value
Kate Jarvis, Head of Marketing and Business Development, Latrobe Health Services
Laura Pillans, Head of Brand, Marketing and Experience, Westfund
Lauren Reid, Chief Customer Officer, Navy Health
Moderator: Christopher Zinn, CEO, PHIIA
Kate Jarvis, Head of Marketing and Business Development, Latrobe Health Services
Laura Pillans, Head of Brand, Marketing and Experience, Westfund
Lauren Reid, Chief Customer Officer, Navy Health
Moderator: Christopher Zinn, CEO, PHIIA
- How do health funds respond to the latest consumer data and their own customer insights?
- What are the big factors affecting members and how does it affect retention and their experience with their health funds?
- What additional value are people looking for in their private health insurance?
- Health literacy and member expectations – who’s responsibility is it to educate people about health insurance and how do we do it better?
- How can we help consumers better educate themselves to avoid unnecessary out of pocket costs?
- Changing consumer perceptions – how does education shape CX strategy?
- How can funds improve the member experience and create the right value proposition?
4:45 pm
Closing Remarks
4:50 pm
Networking Drinks
6:30 pm
Networking Dinner
9:00 am
DAY ONE OPENING | Opening remarks from the Chair
9:10 am
PANEL | Innovating for a more sustainable heath system
Andrea Caton, General Manager, Member Health Strategy & Planning, HCF
Dean Breckenridge, Chief Policy Officer, Ramsay
Judith Day, Director Healthcare Management & Partnerships, Bupa
Cathy Ryan, Group Director, Health Funding & Patient Services, Cabrini
Moderator: Joanna Green, Principal, Hive Legal
Andrea Caton, General Manager, Member Health Strategy & Planning, HCF
Dean Breckenridge, Chief Policy Officer, Ramsay
Judith Day, Director Healthcare Management & Partnerships, Bupa
Cathy Ryan, Group Director, Health Funding & Patient Services, Cabrini
Moderator: Joanna Green, Principal, Hive Legal
- What does innovation mean to health funds and healthcare operators today?
- How can we innovate and create more value for consumers?
- What role do partnerships and collaboration have to play in facilitating change and innovation? How can we build greater trust?
- How do we ensure a win/win commercially?
- How we ensure our interactions and constructive and contribute to a sustainable healthcare system?
9:55 am
Evidence-Based Approaches to Achieving Success in Non-Surgical Care for Osteoarthritis and Candidates for Spinal Surgery
Brett Long, CEO, Kieser Australia
Brett Long, CEO, Kieser Australia
10:15 am
The Actuarial Analysis: Where the industry is and how it is moving
Andrew Matthews, Principal, Finity Actuaries
Andrew Matthews, Principal, Finity Actuaries
The goal of this presentation is to explore the actuarial position to better understand the position today and possible directions.
The topics covered include:
- New Capital Standards – What have we learned?
- Challenges and opportunities from the actuarial interface
- Actuarial indicators for actions today for a better future
10:40 am
Morning Tea
11:10 am
Community & Economic Wellbeing: The Impact of Members Health Funds
Matthew Koce, Chief Executive Officer, Members Health Fund Alliance
Matthew Koce, Chief Executive Officer, Members Health Fund Alliance
11:35 am
Cardiac remote monitoring- improving patient and payer outcomes Advara Heartcare
Dr David O’Donnell, Chief Executive Officer, Cardiologist & Electrophysiologist, Advara HeartCare
Dr David O’Donnell, Chief Executive Officer, Cardiologist & Electrophysiologist, Advara HeartCare
11:55 am
PANEL | How do we partner to improve care pathways for patients?
Daniel Erasmus, CEO & Consulting Actuary, Insight Actuaries
Rhod McKensey, Chief Executive Officer, Honeysuckle Health
Paris Petranis, Partner, K&L Gates
Leanne Scanes, Commercial and Operations Director, Digital Wellness
Daniel Erasmus, CEO & Consulting Actuary, Insight Actuaries
Rhod McKensey, Chief Executive Officer, Honeysuckle Health
Paris Petranis, Partner, K&L Gates
Leanne Scanes, Commercial and Operations Director, Digital Wellness
- What does good patient care look like?
- How can we become better partners in the healthcare system and find opportunities for a better patient experience?
- What do hospitals need from funders and what do funders need from hospitals?
- What is the role of the health fund and how can they use tools such as contracting to ensure that providers are giving the best care within their capabilities?
- Can we deliver truly joined-up care in private health?
- Who, where and how are you best positioned to give that full pathway of care?
12:40 pm
PANEL | Data and transparency – What do we need to know to run our businesses better?
Kathryn Gulifa, GM Data and Analytics, HBF Health
Vanessa Baic, Special Counsel, K&L Gates
Moderator: Ben Harris, Director Policy and Research, Private Healthcare Australia
Kathryn Gulifa, GM Data and Analytics, HBF Health
Vanessa Baic, Special Counsel, K&L Gates
Moderator: Ben Harris, Director Policy and Research, Private Healthcare Australia
- Unpacking data ownership
- Who should use it and what for?
- How can new data sets change the way we do business?
- Upcoming privacy reforms and how they might impact collection and handling of health data
- how can we use data more effectively to get better results?
- How do we more effectively integrate the data?
1:25 pm
Networking lunch
2:30 pm
Shifting the dial on low value care
Professor Denise O’Connor, Professor and Deputy Director of Wiser Health Care Unit, Monash University
Professor Denise O’Connor, Professor and Deputy Director of Wiser Health Care Unit, Monash University
Illustrated with clinical examples such as over/misuse of surveillance colonoscopy, pathology testing, diagnostic imaging, knee arthroscopy, this presentation will explore:
- What is low value care?
- What are the drivers of low value care?
- What are possible solutions to shift the dial and what are their impacts?
3:00 pm
Reducing hospital readmissions for heart failure – Costs and outcomes associated with a nurse practitioner service
Professor Andrea Driscoll, Chair in Nursing, Centre for Quality and Patient Safety Research, Monash Health Partnership
Professor Andrea Driscoll, Chair in Nursing, Centre for Quality and Patient Safety Research, Monash Health Partnership
- What are the evidence and costs associated with nurse practitioners?
- Overview of the effectiveness of an inpatient heart failure nurse practitioner service
- Review of an economic evaluation of the service
- Can it work in private health?
3:30 pm
Close of conference
Pricing
Breakfast Briefings
New For 2024 – Breakfast Briefings | INDUSTRY ROUNDTABLES
Monday 24th June 2024
This session will include a series of short briefings followed by a breakout to more intimate roundtables hosted by a range of different organisations. These roundtables offer the opportunity for a deeper dive discussion with who can talk you through the various considerations, solutions and strategies that will be critical in delivering quality out-of-hospital care.
Some of the areas we may cover in these briefings include:
- Hospital in the Home
- Effective out of hospital care – models of care for success
- Driving better member experiences
- Data security and privacy
- Tech transformations
Register your interest to join the discussion;
For more information, contact:
Danielle Newman
Senior Business Development Manager
E: danielle.newman@informa.com
T: +61 (2) 9080 4318
PHI Networking Dinner
A now popular feature of the summit is the PHI Networking Dinner which provides an additional opportunity to network and continue discussions in a relaxed informal setting. Stay tuned for more details!
Interesting in being the 2024 PHI Networking Dinner Host? Get in touch with Danielle.Newman@informa.com
Sponsorship & Exhibition Opportunities
Reconnect and re-engage with your industry peers at the 22nd Annual Health Insurance Summit.
There are many opportunities for networking including social events such as the PHI Networking Dinner, networking drinks, refreshment breaks and lunches, making this not just a conference… but an all encompassing industry “experience”.
Event sponsorship or exhibiting will allow your organisation to:
- Build relationships with potential and existing clients
- Generate leads from a high-level, targeted audience
- Close sales in a more personal manner than via phone
- Demonstrate your product in person
- Network with the industry
- Build brand awareness
To see what is on offer please contact:
Danielle Newman
Senior Business Development Manager
E: danielle.newman@informa.com
T: +61 (2) 9080 4318
Testimonials From 2023
“Good and varied agenda. Good to hear from various stakeholders in the system from GPs to health funds to consumers.”
– Delegate 2023
“Great content and a great chance to network with industry colleagues”
– Delegate 2023
“A great networking event and the knowledge sharing was excellent. Speakers were varied and the subject matter was very relevant”
– Delegate 2023
“Good, focussed agenda, Lots of opportunity for networking”
– Delegate 2023
Insights
Insights from the Chairs of Health Insurance Summit
Read more >>
Working Symbiotically
Read more >>
Investing in choices – Psychedelics in Australia
Read more >>
How Buy Now Pay Later is fuelling appetite for private healthcare
Read more >>
Care in the home – the future of healthcare?
Read more >>
Private Health Insurance – Paying for Value for Health Fund Members
Read more >>
Debunking the myths around private health insurance
Read more >>
Australia’s private health insurance industry – a refreshed view from the sidelines
Read more >>
Event Code Of Conduct
We want everyone who comes to our events to have a great experience. This code explains our expectations and rules, which includes general good practice behaviour, and how to report anything witnessed or experienced that goes against them. Read our Event Code of Conduct here.
ConnectMe + Streamly
ConnectMe • Networking enhanced
All of our events utilise a bespoke dynamic smartphone app, ConnectMe – which guarantees attendees a premium event experience. Logins are sent prior to the conference commencement allowing you to check who’s attending, schedule in meetings and catch ups, participate in live Q+A and interactive polls, and much more. ConnectMe ensures you never miss a beat prior, during and post event.
Streamly • On-Demand video vault
Streamly is a new video platform from Informa Connect – hosting hours of session recordings from our events and more. Select the Streamly add-on at the checkout to receive year round access to exclusive On-Demand session recordings from all of our related healthcare events*. Login information will be sent post event. For more information visit our Streamly page.
* Note: In a minority of cases, speakers may request their sessions to be excluded from Streamly access.
Sustainability
Our Commitment to Sustainability
In Australia, we are committed to running our events in an environmentally and socially responsible way. Across Informa Connect we are focusing on the short and long-term sustainability impacts we have on customers and colleagues alongside the communities we work in.
We recognise that it’s not just about the way we produce our events and products but recognising that we have a role to play in providing a space to work in partnership together with our markets to inspire the sustainable development of the industries we serve.
To read more on our latest sustainability reports and Faster Forward initiatives – click here.
when & where
24 - 25 Jun 2024
Grand Hyatt Melbourne
123 Collins St,
Melbourne VIC 3000
(03) 9657 1234
SPECIAL ACCOMMODATION RATE
Secure your accommodation at the Grand Hyatt Melbourne with a $50 discount* off the best available flexible rate.
To book this rate, click here and enter EVENT in Special Offer Code, or call call 13 1234 (provide offer code EVENT).
* Rooms and rates are subject to availability at the time of booking, we suggest booking early to avoid disappointment.
contact
Still have a question?
General Information & Registration
Customer Service
+61 2 9080 4307
info@informa.com.au
Sponsorship & Exhibition Opportunities
Danielle Newman
+61 2 9080 4318
Danielle.Newman@informa.com
Speaking Enquiries
Frankie Brewer
+61 439 780 927
Francesca.Brewer@informa.com
Marketing & Media Enquiries
Paul O’Connor
Paul.c.Oconnor@informa.com