• The role of the NDIS Quality and Safeguards Commission and its functions
• Working with NDIS service providers and participants to improve quality and safety in the disability sector
• Regulation and enforcement powers to ensure quality service delivery

• Nailing the interface with health system is a key factor in the successful deployment of the NDIS
• State and territory health systems are keen to ensure people with disability get joined together service

One of the biggest issues for many NDIS participants once they receive funding is a lack of education around what to use the funds for and how to justify what’s reasonable and necessary if they are ever audited. What is reasonable and necessary for a participant may not be from the NDIA’s perspective. A lot of NDIS participants have concerns about the decisions they make and what would happen if they are audited. Thomas Banks will share based on his own experiences how to communicate and navigate the system to get what you need. Thomas has thought outside the box of what is considered mainstream support and instead thought about what he needs to live the best life possible, and importantly how to justify what he has spent.

One of the biggest issues for many NDIS participants once they receive funding is a lack of education around what to use the funds for and how to justify what’s reasonable and necessary if they are ever audited. What is reasonable and necessary for a participant may not be from the NDIA’s perspective. A lot of NDIS participants have concerns about the decisions they make and what would happen if they are audited. Thomas Banks will share based on his own experiences how to communicate and navigate the system to get what you need. Thomas has thought outside the box of what is considered mainstream support and instead thought about what he needs to live the best life possible, and importantly how to justify what he has spent.

This address will draw on the lived experience of Catherine and David Grey, advocates, parents and carers for Joshua. In understanding their story, attendees will have the opportunity to gain a first-hand knowledge of the NDIS appeals process. They will also take away invaluable practical tips and advice for better protecting and advocating participants and their rights and entitlements under the NDIS.

• Our journey throughout 2018, in establishing a Client Voice Framework for the TAC
• We worked with eight passionate clients to design and develop the framework
• The framework will ensure consistency and efficiency to ensure “Together we find a better way”

• Working with customers that have complex presentations that intersect with other areas of the service system
• What does therapeutic support look like in practice for our NDIS participants?
• What are the challenges working with the NDIS and complex customers and how do we manage these?

• Building of relationships and the interface between LHD/NDIS and NGO accommodation providers to achieve transitions in to the community for mental health consumers with complex needs incorporating NDIS funded services
• How capacity has been built in the psychosocial disability space, how the LHD has supported this process and built strong relationships
• Stories from those patients/participants about their new life in the community

• Engagement tools for community managed organisation’s working in mainstream mental health
• Community partners & HNEMH collaborative online space
• Guidelines, agreements & HNEMH & NDIS interface

• How does ethical governance differ from clinical governance?
• Why is it necessary?
• How will participant outcomes be enhanced through this?