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Chronic Disease Management Summit

4-5 April 2022 | Rydges World Square Sydney and virtually delivered

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Around 40% of Australians now live with chronic health conditions and half of all hospital admissions are related to chronic health conditions.

There is a need for significant and lasting change in the way chronic disease is seen, treated and managed in Australia.

This event is a critical platform for national discussion, thought leadership, a showcase of best practice and networking to help drive real change across the country.

In March 2021, the Productivity Commission released a report on innovations in care for chronic health conditions. The report laid out best practice initiatives to offer practical insights on driving change to promote people’s wellbeing, increase the efficiency of the healthcare system and reduce hospital use.

The Chronic Disease Management Conference, which will take place on the 4-5 April 2022 at the Rydges World Square Sydney, aims to support the work of the Commission with an in-person conference to gather the nation’s leaders and experts from service providers and policy making bodies.

Key topics and themes:

The event will showcase best practice initiatives and innovations and facilitate discussion on management of chronic health conditions to address the following critical themes:

  • Improving approaches to self-management of chronic conditions and empowering, engaging and partnering with the consumer
  • How can we empower the workforce and drive greater health workforce flexibility to raise service quality and lower system wide costs – ultimately to delivering better healthcare?
  • Building, sustaining, supporting and funding collaboration
  • Data exchange, linkage and better use of data and IT to improve the flow and use of information across the health system
  • Funding innovations and models – an assessment of current arrangements and paths to reform


Dr Andrew Wilson

Group Executive - CEO Health Services, Medibank

Walter Kmet

CEO, MUH and Clinical Services, MQ Health

Dr Kean-Seng Lim

Co-Founder & Clinical Lead, GP & Co-Founder, CareMonitor

Professor Glen Maberly

Director of Western Sydney Diabetes & Senior Staff Specialist Endocrinologist, Blacktown and Mt Druitt Hospitals, Western Sydney Local Health District (WSLHD)

Joyce McSwan

Clinical Program Director, Gold Coast Primary Health Network Persistent Pain Program & Founder and Managing Director of PainWISE

Rhod McKensey

Chief Executive Officer, Honeysuckle Health

Nicci Dickson

General Manager Integrated, STRIDE

Leanne Wells

Chief Executive Officer, Consumers Health Forum of Australia

Lyn Dean

Chief Executive, Wellbeing SA

David Meates

Health System Leader, Canterbury DHB

A/Prof Shamasunder Acharya

Director of Diabetes Services, John Hunter Hospital & Clinical Lead, Hunter and New England Diabetes Alliance services

Damien Mu

Chief Executive Officer, AIA Health Insurance

Shireen Martin

Director (acting) Integrated Care Implementation, Substantive Manager Capability Development Integrated Care, NSW Ministry of Health

David Menzies

Manager Chronic Disease Programs, South East Melbourne PHN

Sue Merrit

Manager, The Collaborative, North Western Melbourne Primary Health Network (NWMPHN)

Louise Fisher

Collaborative Commissioning Director, NSW Health

Dr Sheila Cook

Director of Medicine, Senior Staff Endocrinologist, Department of Medicine, Darling Downs Health

Tom Bryant

Practice Lead, Real World Solutions, IQVIA

Dr Shahadat Uddin

Senior Lecturer, Complex System Research Group, Faculty of Engineering, The University of Sydney

Carol Wildey

Provider Support Officer (Digital Health), South Eastern Melbourne Primary Health Network

Dr Galina Daraganova PhD

Executive General Manager, Business Intelligence, South Eastern Melbourne Primary Health Network

Professor Paul Dugdale

Division of Medicine, Canberra Health Services, College of Health and Medicine, Australian National University

Erin Longbottom

Nursing Unit Manager, St Vincent’s Hospital Homeless Health Service

Professor Nick Goodwin, PhD

Director, Central Coast Research Institute, College of Health Medicine and Wellbeing, University of Newcastle and Central Coast Local Health District & Director of Research, Central Coast Local Health District

Christopher Hanna

Northern NSW Local Health District (NNSWLHD)

Ray Kelly

Accredited Exercise Physiologist, Sports Scientist, Researcher & Author, Ray Kelly Fitness

Matthew James

Deputy CEO, Australian Institute of Health and Welfare

Pennie McCoy

Head of Health Coaching & Client Success, Digital Wellness

Samuel Samhan

Chief Financial Officer, Digital Wellness

John Willis

Group Manager Inclusive Health, St Vincent’s Health Australia

Associate Professor Debbie Scott

Strategic Lead National Addiction and Mental Health Surveillance Unit (NAMHSU) @ Turning Point, Monash University

A/Prof Paresh Dawda

Director and Principal, Next Practice Deakin and Deputy Chair, RACGP Expert Committee - Quality Care

Dr Stephen King

Commissioner, Productivity Commission

Regina Osten

Stream Manager Integrated Care and Aboriginal Health, CATALYST, Agency for Clinical Innovation


8:50 am

Opening Remarks from the Chair

Regina Osten, Stream Manager Integrated Care and Aboriginal Health, CATALYST, Agency for Clinical Innovation

9:00 am

NTERNATIONAL KEYNOTE | The barriers and enablers - creating an integrated, person-centred care system: Learnings from the Canterbury Health System

David Meates, Health System Leader, Canterbury DHB

9:30 am

KEYNOTE | Key takeaways from the Productivity Commission report: Innovations in care for chronic health conditions

Dr Stephen King, Commissioner, Productivity Commission

10:00 am

  • What does value based healthcare mean and what can it mean for improving management of chronic conditions?
  • How can we move toward flexibility over the longer term which involve shifting or pooling funds?
  • How can we make funding mechanisms about quality improvement and preventive care?
  • How can we better fund experimentation and implementation?
  • What can we learn from new alternative funding approaches as well as experiments that haven’t worked?
  • Expanding the role of private health insurers in preventive care

10:45 am

Networking Break

11:15 am

Proudly sponsored by

  • The logic for investing in prevention and particularly chronic disease management is compelling
  • Early intervention should lead to reduced hospital visits and better patient and cost outcomes
  • But this vision is not being achieved due to ineffective program evaluation and ineffective program targeting
  • There is a better way that delivers much better value for patients and funders

11:40 am

  • How do we get the best out of our consumer advocates?
  • How do we structure and manage our multidisciplinary teams?
  • Show us the money: how Activity Based Funding supports chronic care
  • And mainly, how do we put all this together to make chronic care services sustainable and live up to their promise

12:05 pm

Western Sydney Diabetes (WSD) has an enhanced model of care that allows patients and carers to connect with General Practice, Community Allied Health and hospital Specialists to ‘beat diabetes together.”

The WSD Framework for Action comprised three major sections including Primary Prevention, Secondary Prevention and Management, and Enablers. Some key elements include:

  • Engaging an alliance of over 140 partners to prevent and slow the progression to diabetes in the community
  • Early detection and better management through healthier lifestyles
  • Building provider capacity and better management using Virtual Care Diabetes Case Conferences
  • Using Diagnostic Flash Continuous Glucose Monitoring in patients on Insulin
  • Using CareMonitor- Diabetes
  • Provider education through virtual Diabetes Care Course, Diabesity Masterclass
  • Cultural and place based mobilisation and partnerships

It is estimated that the cost of a person with type diabetes is $16,124/year and in the Western Sydney District of 1M people and this translates to $1.48 billion a year.  This model of care is well developed but needs to be scaled up to appropriately address the diabetes epidemic.

12:30 pm

Value based healthcare & applying a commissioning approach

Louise Fisher, Collaborative Commissioning Director, NSW Health

12:55 pm

Networking Lunch

2:00 pm

Disrupting the conventional norms of managing chronic disease

Pennie McCoy, Head of Health Coaching & Client Success, Digital Wellness

2:25 pm

  • Learn about the design and implementation of the Turning Pain into Gain model for primary healthcare and principals required for achieving effective patient-centred outcomes
  • Discuss the health and economic impact of the initiative
  • Recommend sustainable options to maintain the ongoing viability of such innovations into the future

2:50 pm

  • How can we build effective teams which delegate tasks more efficiently? How can we get the skills mix right to deliver effective and efficient care?
  • What does patient-centred care in the home really mean and look like?
  • What needs to change with funding models to support this?
  • How can be increase workforce flexibility? What does it require and what learnings can be taken from effective experiments?

3:35 pm

Afternoon Networking Break

4:05 pm

Case Study | Northern NSW Local Health District – KAHAS

Christopher Hanna, Northern NSW Local Health District (NNSWLHD)

4:30 pm

  • What does best practice collaboration and coordination in tackling chronic disease management look like and what impact can it have?
  • What does it take to build and sustain effective relationships and communities of practice?
  • How can we work toward improved collaboration to better address the social determinants of health?
  • How can we look beyond individual champions and “formalise” collaboration e.g. structured meetings, designated roles etc?
  • What can be learnt from effective examples?

5:15 pm

Closing Remarks from Chair

5:20 pm

Networking Drinks & End Day 1

8:50 am

Opening Remarks from the Chair

John Willis, Group Manager Inclusive Health, St Vincent’s Health Australia

9:00 am

KEYNOTE | Delivering healthcare how and where patients need it to transform Australia’s health

Dr Andrew Wilson, Group Executive - CEO Health Services, Medibank

9:30 am

KEYNOTE | Establishing a preventive approach to health in SA & the impact on chronic disease management 

Lyn Dean, Chief Executive, Wellbeing SA

10:00 am

  • What can be done to support people to manage their own conditions?
  • Effective examples – what interventions can we learn from? What sort of simple tools are most effective?
  • What can be done in training clinicians to support self-management and to support better consumer engagement?
  • How can support for both individual health literacy and the health literacy environment affect and improve self-management of chronic disease?

10:45 am

Networking Break

11:40 am

Suicide Surveillance and the National Ambulance Surveillance System – A world first in use of ambulance data to improve opportunities for intervention

Matthew James, Deputy CEO, Australian Institute of Health and Welfare

Associate Professor Debbie Scott, Strategic Lead National Addiction and Mental Health Surveillance Unit (NAMHSU) @ Turning Point, Monash University

12:05 pm

  • How can we use health data to shape clinical decision making, adapt new models of care and implement reform?
  • What models are available to promote better data collection and improve data quality?
  • What sort of tech and innovations can enable us to identify people early and ensure they receive the right care before they deteriorate?
  • What are the most useful and successful innovations driving improved data collection, enrichment and linkage, which enable better decision making?
  • Addressing privacy concerns and ensuring trust in expanded data access and encouraging data partnerships

12:50 pm

Networking Lunch

1:50 pm

  • Our experience – a case study of establishing and operating
  • Our outcomes – the consumer experience
  • Our lessons – what we learnt

2:15 pm

  • Who and why people face barriers to accessing healthcare
  • How flexibility and collaboration improve healthcare engagement
  • Thinking outside the box, how we can all make a difference

2:40 pm

  • Who is Nellie and what’s so special about her?
  • How Nellie is helping our primary care clinicians to help their chronic disease patients to reach their health goals
  • Nellie and her sisters – evaluation data from our international community of practice

3:05 pm

  • Research-based lifestyle program provided in primary care
  • How 110 people from a remote community lost a total of 983kg in 10 weeks
  • Success stories and learnings from the communities who did it

3:30 pm

This presentation will examine the challenges and solutions that the Australian health and care system faces in response to the increasing numbers of people living with long-term chronic conditions and multi-morbidity.

Part 1: Towards new models of care that promote value over volume

The first part of the presentation will argue that system reform of the Australian healthcare systems suffers from ‘disjointed incrementalism’ – akin to providing patches on a failing operating model – and how this makes the health system ever more complex and resistant to change. By looking at system reforms in other countries, the presentation suggests potential ways forward for the Australian health care system if it is to sustainably address the future health and wellbeing needs of its citizens.

Part 2: Where there’s a will there’s a way: making a difference today

The complexity and inertia in the Australian healthcare system has created a professional and cultural environment where innovation to improve or integrate services is seemingly discouraged. The second part of the presentation challenges this view. Drawing on inspirational examples from across Australia and beyond, it shows how new ways of working are possible and the positive impact on people’s health and wellbeing that can result.

4:10 pm

Closing Remarks from Chair

4:20 pm

Conference Concludes


Packages Price
Virtual Pass$1895+GST
Small Group Pass (Up to 4 people)$6795+GST
Group Pass (Up to 6 people)$7500+GST
Premium Pass$2495+GST
Packages Price
Premium Pass$1795+GST
Virtual Pass$1295+GST

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Health & Safety Commitments

When you join our event, you can expect to see that health and safety is a priority, and that a range of measures are in place to ensure everyone involved is able to enjoy a safe, hygienic, productive and high-quality organised event experience.

All Informa events will be run according to official government and local authority guidance in the first instance, as well as any venue or location-specific regulations. In addition, Informa Australia will follow some key health and safety priority commitments as part of “Informa AllSecure“.

Full vaccination against Covid-19 is required for all in-person attendees.

IMPORTANT: For more information on Informa’s Vaccination requirement for all in-person attendees, our Event Health & Safety measures in place and Conditions of entry, click here.


In Australia, we are committed to running our events in an environmentally and socially responsible way. Across Informa Connect we are focusing on the short and long-term sustainability impacts we have on customers and colleagues alongside the communities we work in.

We recognise that it’s not just about the way we produce our events and products but recognising that we have a role to play in providing a space to work in partnership together with our markets to inspire the sustainable development of the industries we serve.

To read more on our latest sustainability reports and Faster Forward initiatives – click here.

when & where

04 - 05 Apr 2022

Rydges World Square and virtually delivered
389 Pitt St,
Sydney NSW 2000
(02) 8268 1888


Still have a question?

Francesca Brewer
Conference Producer
02 9080 4015

Danielle Newman
Senior Business Development Manager
02 9080 4318

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