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Health Insurance Summit

The Annual Health Insurance Summit is the most established business gathering dedicated to the PHI industry.

27-28 October 2020 | A Virtually Delivered Event

Book Now Register Your Interest

EARLY BIRD RATE (SAVE $200) EXPIRES 14 August 2020 // GROUP BOOKING DISCOUNT AVAILABLE

overview

Australia’s national forum for key health insurance stakeholders returns virtually on the 27-28 October 2020.

The health and safety of our delegates, speakers and staff is our top priority that is why the Health Insurance Summit will now be a virtual event. You will still have access to the same great thought-provoking sessions and hear from leading experts including the ability to directly ask questions and engage virtually all from the safety and comfort of your own home or workplace.

The 19th Annual Health Insurance Summit will look to provide solution focused content and insightful discussions around the transformation of private health in Australia within the current regulatory framework. The summit will feature a balance of perspectives discussing the future of the private health insurance landscape whilst considering the complexity of the nation’s healthcare system and the impact of COVID19.

Our easy to use platform for the event will offer networking and matchmaking opportunities over a number of days/weeks. There will be live addresses, time for Q & A and on-demand sessions for viewing at your leisure, along with options for arranging meetings and networking at times convenient to you.

By offering a virtual event we hope to help people manage the challenges associated with coming together during travel and physical distancing restrictions in a dynamic and interactive way. We believe everyone should still be able to connect, access great content and ask questions of health insurance industry leaders.

FEATURING KEYNOTE ADDRESSES |

Learning the lessons from others
John Van Der Wielen, Chief Executive Officer, HBF

Private health insurance: New data on the effectiveness of multiple insurers versus the single payer and the role of incentives
Dr Paul Gross, former Commissioner, National Hospitals and Health Services Commission

Transforming Medibank from a health insurer into a healthcare company
David Koczkar, Group Executive – Chief Customer Officer, Medibank

Improving the member experience – “mind the gap” and enabling better care
Dr Mellissa Naidoo, Chief Medical Offer, nib Group

Other topics to be addressed include:

  • APRA’s view on the state of the PHI industry
  • Improving transparency in surgery – An update
  • What private health insurance customers are complaining about
  • The customer isn’t always right: Some key misconceptions driving declining health insurance penetration
  • The future of care-Reducing barriers
  • To merge or not to merge – Is that the question?
  • PANEL DISCUSSION | Patient reviews-Is there a place for patient reviews for clinical service?
  • Public Hospital Funding: 2020 and beyond
  • The integrated economics of holistic member care for hospital avoidance
  • PANEL DISCUSSION | Care outside of the hospital
  • Predictive modelling of the comorbidity of multiple chronic diseases using health insurance claim data
  • CASE STUDY | The life insurance approach to health innovation and digital disruption
  • Swaddle: A game changer for patients and private healthcare

PRE-CONFERENCE WORKSHOP | 26 October 2020 | 2:00pm – 5:00pm.
Private Health Insurers and Data: What You Can and Can’t Do

View workshop details here

sponsors

Day Two Lunch Sponsor Panel Sponsor Supporting Sponsor Supporting Sponsor

Partners

Supporting Partner Supporting Partner

agenda

8:50 am

SUMMIT OPENING

9:00 am

  • What is the role of private health insurance in Australia?
  • Key industry pressure points & rethinking the health insurance business in Australia

OVERVIEW OF THE PHI INDUSTRY IN AUSTRALIA

9:10 am

OPENING ADDRESS | APRA’s view on the state of the PHI industry

Peter Kohlhagen, General Manager – Advice and Approvals, APRA

9:45 am

Improving transparency in surgery – An update

John Biviano, CEO, Royal Australasian College of Surgeons

10:20 am

What private health insurance customers are complaining about

Michael Manthorpe PSM, Commonwealth Ombudsman

10:55 am

  • Why is digital health and lifestyle engagement an imperative for a PHI?
  • A demonstration of a successful implementation
  • What are the business drivers/use cases of PHIs?
  • Healthcare integrations with PHIs

11:25 am

Refreshment break

INNOVATION & SOLUTIONS

11:55 am

  • Two big holes in PHI, Medicare and Disability Insurance in an era of chronic illness
  • New data on the relative effectiveness of four models of health insurance
  • Three models of PHI that justify risk-adjusted provider payment methods and wellness incentives
  • PHI benefits that recognise the social determinants of health

12:30 pm

  • Understanding the needs of our customers to deliver across our dual brands
  • Providing more value and choice so when people are in the health-system they can make better decisions
  • Increasing focus on preventative healthcare, through the Live Better Rewards Program, primary health advice and innovative health services like Better Knee Better Me

1:05 pm

  • Our processes in assisting our decision making to answer that question
  • Investment/focus on culture as a driver for preparedness
  • Overview of the journey, including issues, wins and outcome

1:40 pm

Lunch and networking break

2:30 pm

Insights taken from the most recent wave of our biennial consumer perception and behaviour study will show explore:

  • Marked changes in how the Australian community feel about different aspects of private health insurance
  • Community and patient perceptions of the public and private hospital systems, including recent changes
  • Shifting attitudes towards insurers and the drivers of these changes

3:05 pm

The future of care-Reducing barriers

Cindy Shay, Director, HealthCare Management and Innovation, BUPA

3:40 pm

Refreshment break

4:00 pm

  • The importance of giving members certainty about costs by tackling out-of-pocket expenses
  • How we’re working with surgeons to guarantee our members no gap surgery
  • Why we should let insurance cover members wherever they meet healthcare

4:35 pm

PANEL DISCUSSION | Patient reviews-Is there a place for patient reviews for clinical service?

Facilitated by: Joanna Green, Principal, Hive Legal

John Biviano, CEO, Royal Australasian College of Surgeons

Dr Chris Dalton, National Medical Director, Bupa ANZ

Matthew Donnellan, Chief Executive Officer, Whitecoat

Dr Ben Hurst, Founder, HOTDOC

5:25 pm

Closing remarks from the Chair

9:15 am

DAY TWO OPENING

9:25 am

Opening remarks from the Chair

Chris Zinn, CEO, PHIIA

9:45 am

  • What’s new in IHPA’s work program in 2020
  • Where are hospital funding models headed
  • What are the challenges ahead for IHPA

10:25 am

  • What responsibility rests with insurers for the decline in coverage, the struggle to attract younger members and the jaded attitude of Australians towards PHI?
  • The Royal Commission into Australia’s banks is already fading from view- What are the lessons PHI should take from the crises others have experienced?
  • Are insurers guilty of chasing profit at any cost?
  • What it will take to restore trust and goodwill in private health insurance?

11:00 am

Refreshment break

11:30 am

  • Evidence from global studies on the efficacy and effectiveness of holistic, integrated care in helping reduce hospitalisation
  • Insights into behavioural change, mental health support and physical therapies in the home versus in hospital
  • Evidence from Remedy Healthcare of clinical outcomes, economic outcomes and member satisfaction

11:55 am

12:40 pm

Patient & Member experience

Dr Avnesh Ratnanesan, Founder @Energesse, Thought Leader on Patient Experience & Consumer Engagement

1:00 pm

Lunch and networking break

2:00 pm

Predictive modelling of the comorbidity of multiple chronic diseases using health insurance claim data

Dr Shahadat Uddin, Senior Lecturer, Complex System Research Group, Faculty of Engineering, The University of Sydney

2:35 pm

  • Life insurance in the 21st Century: The evolving climate, challenges and customers within the life insurance industry
  • The member engagement and innovation approach at TAL: From business problem to digital delivery
  • Innovation in action: Improving health, wellbeing and the customer experience at TAL

3:10 pm

Australia’s first private end to end maternity package offering full obstetrician led care, Swaddle wraps up all the typical services used throughout pregnancy. It is the result of collaboration between the Sydney Adventist Hospital and its clinicians, diagnostic service providers and not for profit health insurer HCF. Swaddle is the result of a focus on delivering patient centred services but has important takeaways for the industry and many of the issues impacting us all.

3:45 pm

Closing remarks and key event take-aways summary

4:00 pm

END OF SUMMIT

pricing

Packages Price
Virtual Pass + Workshop$1995$1795+GST Early Bird Rate Early Bird Rate
Virtual Pass$1695$1495+GST Early Bird Rate Early Bird Rate

Early bird rate expires 14 August 2020

Book 3 delegates and receive the 4th delegate pass at no cost. To take advantage of this offer, call us today on 02 9080 4307 or email info@informa.com.au
Note: All delegates must be from the same company and register at the same time to qualify.

All existing registered delegates will be contacted by our customer service team. If you have any queries, please contact our Customer Service team on 02 9080 4307 or email info@informa.com.au

Important • Virtual Pass bookings

  • All delegate registrations must use their own email address to ensure each delegate receives a unique password to join the digital event. You cannot use one email for multiple profiles.
  • If your company is not based in Australia, check the GST box on the next page as you are not required to pay GST.

speakers

David Koczkar

Group Executive – Chief Customer Officer, Medibank

John Van Der Wielen

Chief Executive Officer, HBF

Dan Pole

Director, Ipsos Healthcare & Insurance Australia Report

Dr Linda Swan

Chief Medical Officer, Medibank

Dr Jeannie Yoo

Clinical Director, Remedy Healthcare

Joanna Green

Principal, HIVE Legal

Vanessa Baic

Special Counsel, K&L Gates

Dr Paul Gross

former Commissioner, National Hospitals and Health Services Commission

Peter Kohlhagen

General Manager – Advice and Approvals, APRA

Scott Williams

CEO, Police Health

Cindy Shay

Director, HealthCare Management and Innovation, BUPA

Jen-Kui Maxwell

Member Engagement Manager - Member Engagement and Innovation, TAL

James Downie

CEO, Independent Hospital Pricing Authority

Michael Manthorpe PSM

Commonwealth Ombudsman

John Biviano

CEO, Royal Australasian College of Surgeons

Thomas Dijohn

Senior Vice President, APAC, dacadoo Ag

Mike Hutton-Squire

Executive General Manager, Remedy Healthcare

Paris Petranis

Partner, K&L Gates

Dr Chris Dalton

National Medical Director, Bupa ANZ

Matthew Donnellan

Chief Executive Officer, Whitecoat

Dr Shahadat Uddin

Senior Lecturer, Complex System Research Group, Faculty of Engineering, The University of Sydney

Dr Ben Hurst

Founder, HOTDOC

Dr Avnesh Ratnanesan

Founder @Energesse, Thought Leader on Patient Experience & Consumer Engagement

Chris Zinn

CEO, PHIIA

Dr Mellissa Naidoo

Chief Medical Offer, nib Group

Brett Goods

CEO, Adventist HealthCare Limited

Benefits of Attending Virtually

Why attend the Health Insurance Summit Virtually?


Content is King: Enjoy Curated Content
With two days of expert sessions and industry leading speakers, delve into expertly curated content that you won’t find anywhere else.


Accessible from your devices
Learning and networking is now at your fingertips – the conferences and matchmaking platform is accessible from your laptop, tablets or mobile devices


Time Efficient and Cost Saving
Save on travelling time and accommodation costs while getting in touch with industry professionals without geographical boundaries


Business Matchmaking Live
Connect and meet with fellow attendees from all over the world by taking advantage of the AI powered matchmaking within the virtual platform.


Live and On-Demand
Wherever you are in the world, view the presentations at your leisure – either live or on-demand you’ll never miss a session.


Engage with our expert speakers
Make the most of your virtual experience by keeping updated with the latest insights and discussions, all while engaging with speakers through live polls, Q&A and more!

 

View our virtual platform in the video below.

Insights

Private Health Insurance – Paying for Value for Health Fund Members
Read more >>

Debunking the myths around private health insurance
Read more >>

Australia’s private health insurance industry – a refreshed view from the sidelines
Read more >>

Workshop

PRE-CONFERENCE WORKSHOP | 26 October 2020 | 2:00pm – 5:00pm

Private Health Insurers and Data: What You Can and Can’t Do

  • Importance of getting privacy compliance right given the amount of data health insurers generally collect and hold -in relation to members and the high incidence of data breaches in the health sector
  • Outline the key privacy concepts that health insurers need to be familiar with including:
    – How health insurers can use data
    – How health insurers can share data including with its health-related businesses (such as dental clinics)
    – Recent developments including the new APRA Prudential Standard on Information Security
  • Identify privacy compliance issues common in the health insurance industry including case studies
  • Provide tips on how to minimise the risk of these privacy compliance issues occurring Outline what to do if there is a data breach
  • Provide a framework to establish a privacy compliance plan so that health insurers can get privacy compliance right

Workshop leaders:
Paris Petranis, Partner, K&L Gates
Vanessa Baic, Special Counsel, K&L Gates

when & where

27 - 28 Oct 2020

A Virtually Delivered Event

Get Directions

contact

Still have a question?

Kate Twentyman
Portfolio Head – Healthcare
Kate.Twentyman@informa.com.au

Danielle Newman
Senior Business Development Manager
+61 2 9080 4432
Danielle.Newman@informa.com

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