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Health Insurance Summit

The Annual Health Insurance Summit is the most established business gathering dedicated to the PHI industry.

24-25 June 2024 | Grand Hyatt Melbourne

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The 23rd Annual Health Insurance Summit serves as the PHI industry’s annual gathering for networking, discussion and the sharing of marketing shaping insights.

Leaders within the health insurance sector will be gathering at this event on the 24-25th June this year at the Grand Hyatt Melbourne.

Who attends?

  • Private health funds
  • Private healthcare providers & hospitals
  • Public health providers & hospitals
  • Federal government
  • State government agencies and departments
  • Medical specialists and clinicians
  • Health services companies
  • Medical device companies
  • Consulting and advisory
  • Actuaries
  • Health insurance agents and intermediaries

Bring your executive team! Group bookings are available at a discounted rate. Enquire today via

To stay informed of speaker announcements, early bird discounts and the official agenda release register your interest below.


Brian Kelleher

Assistant Secretary, Department of Health and Aged Care

Rebecca Windsor

CEO - Health Insurance, Australian Unity Limited

Milosh Milisavljevic

Chief Customer Officer, Medibank

Chris Carroll

Managing Director, Health Insurance, Bupa

Mark Fitzgibbon

CEO & Managing Director, nib Group

Lauren Reid

Chief Customer Officer, Navy Health

Dean Breckenridge

Chief Policy Officer, Ramsay

Werner Teichert (MBA)

CEO and Founder, The Behavioural Health Institute

Daniel Pole

Head of Public Affairs Melbourne, Ipsos

Kate Jarvis

Head of Marketing and Business Development, Latrobe Health Services

Christopher Zinn


Andrew Matthews

Principal, Finity Actuaries

Professor Andrea Driscoll

Chair in Nursing, Centre for Quality and Patient Safety Research, Monash Health Partnership

Daniel Erasmus

CEO & Consulting Actuary, Insight Actuaries

Ben Harris

Director of Policy and Research, Private Healthcare Australia

Dr Raghav Murali Ganesh

Consultant Radiation Oncologist, Royal North Shore Hospital, Clinical Reference Lead, Australian Digital Health Agency and Founder & CEO, Osara Health

Laura Pillans

Head of Brand, Marketing and Experience, Westfund

Dr Rachel David

CEO, Private Healthcare Australia

Dr Andrew Rochford

Medical Director, Digital Wellness

Brett Long

CEO, Kieser Australia

Professor Denise O’Connor

Professor and Deputy Director of Wiser Health Care Unit, Monash University

Warrick Gard

Partner, Financial Services, Ernst & Young

Anthony Bousles

Partner, Financial Services, Ernst & Young

A/Prof Sid Baxi

Radiation Oncologist, Medical Director, OncoBeta Therapeutics

Andrea Caton

General Manager, Member Health Strategy & Planning, HCF

Judith Day

Director Healthcare Management & Partnerships, Bupa

Rhod McKensey

Chief Executive Officer, Honeysuckle Health

Kathryn Gulifa

GM Data and Analytics, HBF Health

Joanna Green

Principal, Hive Legal

Cathy Ryan

Group Director, Health Funding & Patient Services, Cabrini

Brett Goods

CEO, Adventist HealthCare Limited

Matthew Koce

Chief Executive Officer, Members Health Fund Alliance

Dr David O’Donnell

Chief Executive Officer, Cardiologist & Electrophysiologist, Advara HeartCare

Kunal Luthra

Associate Partner, McKinsey & Company

Nicole Pritchard

Head of Health Programs, Digital Wellness

Hediyeh Vahdat

CEO & Co-Founder, Linéaire Projects

Alex Virgo

Senior Associate, K&L

Juanita Jamsari

Consultant, Finity


8:00 am

This session will include a series of short presentations followed by a breakout to more intimate roundtable discussions.

Each briefing will showcase innovative support programs, models of care, tools and therapies which can transform how people access healthcare and help improve their wellness.

The roundtables will be an opportunity to ask questions of the service providers about these complementary healthcare services and explore opportunities for partnership.

Brief 1: Unlocking Insights, Saving Lives: A Deep Dive into Cancer Costs and Health Insurance Strategies

As the costs and complexity of cancer treatments rise, the impact on individuals and society is on the increase, what more can Insurers do outside the financial stability their current products offer?

Dr Raghav Murali Ganesh, Consultant Radiation Oncologist, Royal North Shore Hospital, Clinical Reference Lead, Australian Digital Health Agency and Founder & CEO, Osara Health

Brief 2: Revolutionizing Skin Cancer Medicine: A Personalised, Single-Session, Non-Invasive NMSC Therapy

Australia has the highest non-melanoma skin cancer incidence worldwide, with many patients having multiple lesions in their lifetime. Management of complex cases in the outpatient setting using Rhenium-SCT, an innovative radioisotope therapy, offers patients an effective, non-invasive treatment, whilst offering healthcare providers broad treatment, aftercare, and capacity savings.

A/Prof Sid Baxi, Radiation Oncologist, Medical Director, OncoBeta Therapeutics

Brief 3: Sustainability of Hybrid Models of Care in our Private Health System

Internationally, there has been a shift to the delivery of hybrid Models of Care and incorporating advance technologies to deliver patient-centred care. What changes need to be made to our financial models to support the transformation to hybrid care?

Hediyeh Vahdat, Managing Director, Lineaire Projects

9:00 am

DAY ONE OPENING | Opening remarks from the Chair

Christopher Zinn, CEO, PHIIA

9:10 am

OPENING KEYNOTE ADDRESS | Private Health Insurance Policy Priorities

Brian Kelleher, Assistant Secretary, Department of Health and Aged Care

9:40 am

Driving toward true customer empowerment in health

Milosh Milisavljevic, Chief Customer Officer, Medibank

10:10 am

  • Health fund CEO observations – what do these trends mean for their fund and their member base?
  • How are funds responding to the government’s new way to categorise products?
  • Value based healthcare – what does this look like in practice and where to funds come in?
  • Where is the industry going?

11:00 am

Morning Tea

11:30 am

Partnering to transform private healthcare

Chris Carroll, Managing Director, Health Insurance, Bupa

12:00 pm

PARTNER PRESENTATION | How to give health consumers the experience and outcomes they value most

Warrick Gard, Partner, Financial Services, Ernst & Young

Anthony Bousles, Partner, Financial Services, Ernst & Young

12:30 pm

Obesity and lifestyle related health conditions are a concern for all private health insurers. Delivering a measurable ROI is dependent on any health habit change and weight loss being sustained over time. Addressing the determinates of sustainable behaviour change can be complex, hear some of the lessons learnt over the past 10 years from the provider the CSIRO Total Wellbeing Diet powered by Digital Wellness.

12:55 pm

Networking Lunch

2:00 pm

As a private health insurer, developing sustainable funding models that provide equitable pay to clinicians and improve patient outcomes often feels like aiming at a moving target. Depression (and associated lifestyle conditions), anxiety and hospitalisation are consistently the highest mental health cost drivers. In this session Werner will share some of the Behavioural Health Institute’s value-based care, strategic responses. These include increasing collaboration between patients and clinicians through virtual, evidence-based care pathways on low friction, robust technology platforms. Treatment is informed by consistent measurement and data analytics, which provides clinicians and funders real-time access to treatment efficacy.

2:25 pm

The San’s Approach to innovation and patient centred care

Brett Goods, CEO, Adventist HealthCare Limited

2:55 pm

Afternoon Tea

3:30 pm

  • Dan will share findings from the Ipsos Health Care & Insurance Australia Report, one of
  • Australia’s longest running surveys
  • The research shows stark shifts in attitude toward personal health, risk, and the health system – a new landscape presenting risks and opportunities
  • The discussion will also bring trends and insight from local and global research

4:00 pm

  • How do health funds respond to the latest consumer data and their own customer insights?
  • What are the big factors affecting members and how does it affect retention and their experience with their health funds?
  • What additional value are people looking for in their private health insurance?
  • Health literacy and member expectations – who’s responsibility is it to educate people about health insurance and how do we do it better?
  • How can we help consumers better educate themselves to avoid unnecessary out of pocket costs?
  • Changing consumer perceptions – how does education shape CX strategy?
  • How can funds improve the member experience and create the right value proposition?

4:45 pm

Closing Remarks

4:50 pm

Networking Drinks

6:30 pm

Networking Dinner

9:00 am

DAY TWO OPENING | Opening remarks from the Chair

Hediyeh Vahdat, CEO & Co-Founder, Linéaire Projects

9:10 am

  • What does innovation mean to health funds and healthcare operators today?
  • How can we innovate and create more value for consumers?
  • What role do partnerships and collaboration have to play in facilitating change and innovation? How can we build greater trust?
  • How do we ensure a win/win commercially?
  • How we ensure our interactions and constructive and contribute to a sustainable healthcare system?

9:55 am

Evidence-Based Approaches to Achieving Success in Non-Surgical Care for Osteoarthritis and Candidates for Spinal Surgery

Brett Long, CEO, Kieser Australia

10:15 am

The goal of this presentation is to explore the actuarial position to better understand the position today and possible directions.

The topics covered include:

  • New Capital Standards – What have we learned?
  • Challenges and opportunities from the actuarial interface
  • Actuarial indicators for actions today for a better future

10:40 am

Morning Tea

11:10 am

Community & Economic Wellbeing: The Impact of Members Health Funds

Matthew Koce, Chief Executive Officer, Members Health Fund Alliance

11:35 am

Cardiac remote monitoring- improving patient and payer outcomes Advara Heartcare

Dr David O’Donnell, Chief Executive Officer, Cardiologist & Electrophysiologist, Advara HeartCare

11:55 am

  • What does good patient care look like?
  • How can we become better partners in the healthcare system and find opportunities for a better patient experience?
  • What do hospitals need from funders and what do funders need from hospitals?
  • What is the role of the health fund and how can they use tools such as contracting to ensure that providers are giving the best care within their capabilities?
  • Can we deliver truly joined-up care in private health?
  • Who, where and how are you best positioned to give that full pathway of care?

12:40 pm

  • Unpacking data ownership
  • Who should use it and what for?
  • How can new data sets change the way we do business?
  • Upcoming privacy reforms and how they might impact collection and handling of health data
  • how can we use data more effectively to get better results?
  • How do we more effectively integrate the data?

1:25 pm

Networking lunch

2:30 pm

Illustrated with clinical examples such as over/misuse of surveillance colonoscopy, pathology testing, diagnostic imaging, knee arthroscopy, this presentation will explore:

  • What is low value care?
  • What are the drivers of low value care?
  • What are possible solutions to shift the dial and what are their impacts?

3:00 pm

  • What are the evidence and costs associated with nurse practitioners?
  • Overview of the effectiveness of an inpatient heart failure nurse practitioner service
  • Review of an economic evaluation of the service
  • Can it work in private health?

3:30 pm

Close of conference


Packages Price
Package(Two Days)$3295+GST
Virtual Pass$3095+GST
Extras Price
Networking Dinner $200+GST
Streamly Access Pass $150+GST
Packages Price
Package(Two Days)$2595+GST
Virtual Pass$2495+GST
Extras Price
Networking Dinner $200+GST
Streamly Access Pass $150+GST

* Please note, only paying delegates, sponsors and speakers are eligible to attend the networking dinner.

Breakfast Briefings

New For 2024 – Breakfast Briefings | INDUSTRY ROUNDTABLES

Monday 24th June 2024

This session will include a series of short briefings followed by a breakout to more intimate roundtables hosted by a range of different organisations. These roundtables offer the opportunity for a deeper dive discussion with who can talk you through the various considerations, solutions and strategies that will be critical in delivering quality out-of-hospital care.

Some of the areas we may cover in these briefings include:

  • Hospital in the Home
  • Effective out of hospital care – models of care for success
  • Driving better member experiences
  • Data security and privacy
  • Tech transformations

Register your interest to join the discussion;

For more information, contact:
Danielle Newman
Senior Business Development Manager
T: +61 (2) 9080 4318

Networking Dinner

Monday 24th June
6:30pm – 9:30pm
Chin Chin Melbourne (quintessentially an Australian restaurant focusing on South east Asian food).

Level 1, 125 flinders Lane, just a 2 minute walk from the conference venue, attendees will enjoy canapes on arrival, followed by a sit down banquet with drinks.

Book now to avoid disappointment.

* Please note, only paying delegates, sponsors and speakers are eligible to attend the networking dinner.

Sponsorship & Exhibition Opportunities

Reconnect and re-engage with your industry peers at the 22nd Annual Health Insurance Summit.

There are many opportunities for networking including social events such as the PHI Networking Dinner, networking drinks, refreshment breaks and lunches, making this not just a conference… but an all encompassing industry “experience”.

Event sponsorship or exhibiting will allow your organisation to:

  • Build relationships with potential and existing clients
  • Generate leads from a high-level, targeted audience
  • Close sales in a more personal manner than via phone
  • Demonstrate your product in person
  • Network with the industry
  • Build brand awareness

To see what is on offer please contact:

Danielle Newman
Senior Business Development Manager
T: +61 (2) 9080 4318

Testimonials From 2023

“Good and varied agenda. Good to hear from various stakeholders in the system from GPs to health funds to consumers.”
– Delegate 2023

“Great content and a great chance to network with industry colleagues”
– Delegate 2023

“A great networking event and the knowledge sharing was excellent. Speakers were varied and the subject matter was very relevant”
– Delegate 2023

“Good, focussed agenda, Lots of opportunity for networking”
– Delegate 2023

Event Code Of Conduct

We want everyone who comes to our events to have a great experience. This code explains our expectations and rules, which includes general good practice behaviour, and how to report anything witnessed or experienced that goes against them. Read our Event Code of Conduct here.

ConnectMe + Streamly

ConnectMe • Networking enhanced

All of our events utilise a bespoke dynamic smartphone app, ConnectMe – which guarantees attendees a premium event experience. Logins are sent prior to the conference commencement allowing you to check who’s attending, schedule in meetings and catch ups, participate in live Q+A and interactive polls, and much more. ConnectMe ensures you never miss a beat prior, during and post event.


Streamly • On-Demand video vault

Streamly is a new video platform from Informa Connect – hosting hours of session recordings from our events and more. Select the Streamly add-on at the checkout to receive year round access to exclusive On-Demand session recordings from all of our related healthcare events*. Login information will be sent post event. For more information visit our Streamly page.

* Note: In a minority of cases, speakers may request their sessions to be excluded from Streamly access.


Our Commitment to Sustainability

In Australia, we are committed to running our events in an environmentally and socially responsible way. Across Informa Connect we are focusing on the short and long-term sustainability impacts we have on customers and colleagues alongside the communities we work in.

We recognise that it’s not just about the way we produce our events and products but recognising that we have a role to play in providing a space to work in partnership together with our markets to inspire the sustainable development of the industries we serve.

To read more on our latest sustainability reports and Faster Forward initiatives – click here.

when & where

24 - 25 Jun 2024

Grand Hyatt Melbourne
123 Collins St,
Melbourne VIC 3000
(03) 9657 1234


Secure your accommodation at the Grand Hyatt Melbourne with a $50 discount* off the best available flexible rate.

To book this rate, click here and enter EVENT in Special Offer Code, or call call 13 1234 (provide offer code EVENT).

* Rooms and rates are subject to availability at the time of booking, we suggest booking early to avoid disappointment.


Still have a question?

General Information & Registration
Customer Service
+61 2 9080 4307

Sponsorship & Exhibition Opportunities
Danielle Newman
+61 2 9080 4318

Speaking Enquiries
Frankie Brewer
+61 439 780 927

Marketing & Media Enquiries
Paul O’Connor

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