Personal tools

Course Outline


  The role of a manager Download Course Brochure
  • Identify the attributes of a competent manager
  • Define the expectations of your role from your peers, subordinates and seniors
  • Opportunities and limitations – where does my role stop and my manager’s start?
  • What needs to change
  • Effective delegation
  • Typical challenges and anxieties during early stages of transition
  • Your learning curve
  • Building and managing new relationships

Practical activity:

  • Defining my role as manager, identifying differences in past and present expectations.
  • Develop your personal delegation plan



Building a supportive, productive team

  • Attributes and components of a successful team
  • Recruiting the right team members
  • Matching organisational needs with skill sets
  • Understanding behavioural characteristics of personality types
  • Team dynamics

Practical activity:

  • Analysis of team models, assess your current team strengths and weaknesses, group review of case scenarios

Managing & motivating the team

  • Establishing boundaries and expectations
  • Maintaining motivation of individuals within your team
  • Creating a cohesive team culture
  • Managing team performance
  • Learning to address 'change fatigue'
  • Managing vs Doing – art of delegation – getting things done through others

Practical activity:

  • Develop workable group and individual strategies to maintain motivation across diverse teams to build a strong performance culture.

Retaining & developing people

  • Foster accountability and empower your team
  • Mentoring or coaching – what do your team members need?
  • Understanding different adult learning styles
  • One size doesn’t fit all – formulate learning and development pathways
  • Managing diversity within the team

Practical activity:

  • Manage diversity across the generations, develop pathways for the team

Effective communication and communicating ‘change’ with your team

  • Listening and questioning skills
  • Developing an assertive and influential communication style
  • The principles of effective negotiation
  • Communicating with 2way feedback
  • Communicating change with your team

Practical activity:

  • Domino questioning principles, exercise in communicating feedback

Competent problem solving & decision making

  • Develop confidence with crucial confrontations and conversations
  • Adopting a problem solving approach
  • Making decisions and managing consequences
  • Managing politics
  • Handling grievances
  • Doing the ‘tough’ stuff – taking action and making difficult decisions
  • Conducting disciplinary proceedings

Practical activity:

  • Case scenarios and group role plays, identify difficult situations in the workplace and development of action plans

Mastering workflow & productivity

  • Task organisation and execution
  • Managing your workflow and productivity
  • Prioritisation methods
  • Managing other people’s priorities
  • Personal habits that hinder

Practical activity:

  • Prioritisation exercise, self audit of personal effectiveness

Action orientated meetings that actually deliver results

  • The real role of a Chair
  • Using an agenda
  • Positive and objective participation

Personal action plan

  • Conduct self analysis based on learnings
  • Devise a personal action plan to start making real and implementable changes to make a difference
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