Personal tools

Course Outline


Manage Personal Work Priorities and Professional Development

Download Course Brochure
  • Establish relevant goals achieving better planning and personal effectiveness
  • Take initiative to prioritise competing demands to achieve personal, team and organisational objectives
  • Identify and develop new skills and networks to maintain a competitive edge

Manage Projects

  • Define and develop project plans in line with business requirements
  • Manage project resources related to performance planning ensuring quality outcomes
  • Develop and use effective leadership skills to enable project completion
  • Identify and manage risks related to project milestones and deliverables

Recruit, Select and Induct Staff

  • Review processes for the effective selection of staff
  • Practice creating suitable interview questions
  • Handle different personality types
  • Review EEO guidelines – risks
  • Follow a process for evaluating applicants, reaching a decision and following up with candidates

Ensure Team Effectiveness

  • Determine what differentiates high performing teams from all others
  • Learn how to match the right skills sets against the right opportunities
  • Manage effective workplace relationships demonstrating conflict management skills
  • Practice motivational theories to appeal to different team members
  • Be able to create teams that are engaged with their work
  • Acquire techniques for giving feedback without losing motivation

Manage Operational Plan

  • Identify the difference between operational and strategic plans
  • Develop KPI's to measure organisational performance
  • Learn how to present a proposal for resource requirements
  • Create a work breakdown structure allowing milestones to be identified and assessed

Manage Quality Customer Service

  • Correctly identify both internal and external customers' needs
  • Apply strategies to deal with challenging customer demands
  • Learn the top 5 requirements of customers
  • How to create a customer service culture

Build and Sustain an Innovative Work Environment

  • Apply varied techniques for creativity and innovation within your team/department
  • Confirm what makes for a supportive culture able to support innovation and change
  • Identify the qualities of a successful change agent
  • Strategies to overcome organisational and individual barriers to change
  • Implement steps for a successful change process

Manage People Performance

  • Utilise and gain experience in applying a variety of communication models for holding tough conversations to improve team effectiveness and to manage performance
  • Learn to adapt your own style to manage a range of situations
  • Apply principles to improve the performance management process and outcomes
Keep updated with the latest news and happenings  Follow us on Linkedin  Follow us on Twitter  Featured speaker presentations  Watch event highlights and exclusive interviews  Google+  Flickr-Informa Australia