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Course Outline

  OVERVIEW: This two day course will examine the following 8 modules Download Course Brochure
  • The course includes 8 distinct modules covering a range of dialogue skills the help with these issues.
  • These skills are the result of years of research with over 20,000 influential people:
  • The course will be interactive, involve role-plays and challenging tasks, and encourage the sharing of stories and participation in discussion to enhance learning outcomes.
  • Getting unstuck
  • Start With Heart
  • Learn To Look
  • Make It Safe
  • Master My Stories
  • STATE My Path
  • Explore Others' Paths
  • Move To Action
  Get unstuck. Achieve synergy alignment and agreement
  • Performance—talking honestly and openly with people no matter how delicate the topic or powerful the individual
  • Productivity—making decisions in a way that encourages people to act on them with conviction
  • Teamwork—jointly reaching agreement as to how you'll work together and treat one another as teammates
  • Change Management—creating a culture where people are able to come to agreement about difficult changes and then follow through
  • Quality—developing processes and methods that are not only helpful, but are also eagerly implemented
  • Relationships—working through differences with a colleague in a way that not only solves the problem, but that also strengthens the relationship
  Stay focused on producing valued results and maintaining relationships
  Rather than getting sidetracked into saving face, keeping the peace, punishing, or winning, learn to stay in dialogue - the free flow of meaning. Learn how to recognise a healthy crucial conversation, and move towards open communication
  Refuse the Sucker's Choice
  When others become abusive because they “need to be honest,” or back off because “it's important to keep the peace,” recognise that disrespect and honesty don't have to go hand in hand. Learn to be completely candid and completely respectful
  Work on YOU first
  Learn to resist the urge to point to others as the source of what went wrong - seek honest feedback and find ways to improve your own skills
  Recognise and manage the 6 Silence and Violence responses
  Get in touch with 'style under stress'
  Study your own Style Under Stress™, become highly self-aware, learn to decrease vulnerabilities while enhancing your strengths
  Know how to restore safety
  The mortal enemy of healthy dialogue is fear. When people feel unsafe, they turn to silence and violence - filling normal conversation with unhealthy debate or awkward silence. Learn to restore safety by fixing misunderstandings, maintaining mutual respect, and establishing mutual purpose
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