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Course Outline

Enhancing your speaking, presentation & delivery skills             Download Course Brochure

  • Developing a strong speaking and presentation style in formal and informal contexts
  • Utilising the elements of engaging, effective and influential communication
  • Applying simple tools and techniques in presenting to an audience large or small
  • Building confidence in your presentation technique

Games people play

  • Recognising and handling negative tactics
  • Specific tactics
  • Understanding and removing hidden agendas
  • Understanding your rights
  • Dealing with difficult people
  • Tackling behavioural issues with the other party
  • Knowing when to be assertive

Application & integration of negotiation , persuasion & communication techniques

  • Putting the techniques of negotiation, persuasion and communication together
  • Applying key elements in the business context
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