Personal tools

Course Outline


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Establishing where you could benefit from increased confidence
  • Identifying personal objectives and outcomes
  • Identifying key scenarios in which you would like to develop greater confidence and assertiveness
  • Identifying personal barriers to success
  • What aspects of your behaviour/communication should you change?
Enhancing self-esteem, self belief & self image
  • Being authentic to yourself
  • Overcoming self-imposed barriers and limitations
  • Understanding how your values and beliefs affect your performance
  • Recognising the impact of self-talk
  • Changing from negative to positive thinking
  • Conquering fear, anxiety and anger
  • Practical steps to increasing your self-confidence
  • Turning your intentions into actions
  • Enhancing and building an energised self-belief
  • Building a confident and assertive behaviour style
Professional presence & personal power
  • Understanding the power of first and lasting impressions
  • Utilising professional image as a communication tool
  • The importance of being congruent – ensuring your verbal and non-verbal communication projects confidence, credibility and assertiveness
  • Harnessing your resources to increase your professional presence


Communicating with confidence & assertiveness
  • What actually is communication?
  • Assessing your own communication style
  • Recognising the communication styles in your organisation
  • Assessing your natural communication strengths
  • Making sure people receive your intended message
  • Understanding how others influence and change our behaviour
  • Positive language patterns
  • Assertive language, effective voice, active listening, powerful questioning
  • Developing confident body language
  • Looking, sounding and speaking with greater confidence
  • Addressing emotions in the workplace
  • How to say ‘no’ assertively and without losing your job or your friends!
Effective business & professional conversations
  • Developing convincing business dialogue
  • Knowing your rights
  • Promoting your leadership strengths
  • Projecting confidence in challenging situations
  • Reviews
  • Meetings
  • Presentations
  • Networking
Developing your assertiveness skills
  • Key principles of assertiveness
  • Differentiating between assertiveness and aggression
  • Understanding negotiation skills
  • Making effective decisions
  • Powerful conversations
  • Increasing your influence and persuasion skills
Assertiveness & aggression at work
  • Defining assertiveness and aggression
  • Why are some people “assertive” when others are considered “aggressive”
  • The key differences in a business context
  • What is and is not acceptable in the workplace
  • Being assertive without being aggressive
  • Techniques for effective assertive communication
  • Getting your views, ideas and objectives across in an assertive way
  • Understanding the principles of influence and persuasion.
Dealing with difficult behaviour & situations
  • What defines difficult characteristics/behaviour?
  • Understanding emotions and feelings and why these differ between peers
  • Facing and controlling fear and negative emotions
  • Understanding why certain people and situations drain your energy and effectiveness, and strategies for overcoming this
  • Recognising and dealing with intimidation and criticism confidently
  • Direct and constructive feedback – giving and receiving
  • Preparing effective solutions for difficult situations
  • Moving from the negative to the positive, satisfying both parties
  • Employing key principles of conflict resolution
  • Negotiating a win-win solution to a variety of challenges


Understanding the business & professional context
  • How business objectives impact you
  • Understanding your personal behavioural style and how you relate to others
  • Understanding different behavioural models
  • What causes people to behave the way they do in a range of professional contexts
  • How behaviour from clients, customers and colleagues causes us to react in different ways
  • How conditioning and beliefs affect our behaviour in certain scenarios
  • How to use this information to change your attitude and behaviour from tomorrow


Developing your personal action plan for professional confidence & assertiveness
  • How will you use the techniques and principles professionally?
  • Identifying key issues and challenges
  • Rehearsing success and increasing confidence
  • Deciding how, when and where to take action
  • Establishing plans for your long term personal and professional development
  • Your immediate plan of action starting the day you get back to work
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