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Course Outline

  Overview and introduction Download Course Brochure
  • Current skills inventory for community/stakeholder engagement
  • Good and bad experiences of community/stakeholder engagement
  • Identification of current community/stakeholder engagement process focus areas
  Community & Stakeholder Engagement Overview
  • Setting the scene - change, conflict and community/stakeholder engagement
  • The links between change and conflict
  • The role of community/stakeholder engagement in managing conflict
  • A brief history of community/stakeholder engagement processes in Australia
  • Politics and the roles of community/stakeholder engagement
  • Changing emphasis in policy development
    > Accountability, transparency and involvement
  Community Engagement Principles
  • Levels and principles of community/stakeholder engagement
  • The importance of early identification of the purpose and function of community/stakeholder engagement
  • Different levels of community/stakeholder engagement - ranging from information to participation to partnership
  • Is there a difference between community engagement and stakeholder engagement?
  The Community Engagement ROADMAP
  • The Community Engagement ROADMAP - an Overview
  • How the Roadmap provides a structure for planning
  • The links between different sections of the Roadmap
  • How to use the Roadmap in the work situation
  Engagement Levels, Goals & Communication Levels
  • What type of engagement is needed? - the process of making decisions depending on your desired outcomes
  • Clarifying what is to be achieved by community/stakeholder engagement - intra-organisational consultation
  • Ensuring that the community/stakeholder engagement goals are clearly articulated
  • Working up and down within in an organisation to ensure agreement on these goals
  Risk Assessments & Conflict Management
  • Assessing risks and benefits
  • Identifying different risk categories
  • Likelihood of conflict in the absence of community/stakeholder engagement
  • Possible impact of conflict
  • Assessment of likelihood of conflict arising during community/stakeholder engagement
  • Use of a Risk Assessment Tool for community/stakeholder engagement
  • Managing risks - which risks can be avoided and which must be managed
  • Planning the community/stakeholder engagement process to avoid unnecessary conflict
  • Where conflict is inevitable, how to ensure it is managed to achieve the most useful outcomes
  Community Engagement Methodologies
  • Examining possibly methodologies - available skills and resources available, accessibility of those who need to be consulted, and timeframes
  • A range of methodologies will be described and the usefulness for particular circumstances discussed
  Stakeholder Management
  • Identifying stakeholders - who should be involved and how to foster support
  • Do you really need to engage with "everyone"?
  • How to identify specific stakeholder and community groups
  • Are there peak bodies you can integrate into the process?
  • Which other government agencies need to be involved?
  • Addressing needs of particular groups of stakeholders
    e.g. rural, regional, remote areas, indigenous people, aged, young, culturally diverse
  Resource Allocation & Budgeting
  • What is an appropriate level of resourcing? Case study examples will be discussed, based on real life community/stakeholder engagement processes
  • A standardised budget will be customised for the needs of individual participants and the organisational budgets. It will include all the line items for consideration in a community/stakeholder engagement process
  Putting it all together & communication Tools
  • Communicating clearly - key points
  • Communicating via different media - visual, verbal, written
  • Using different tools - pamphlets, papers, internet, email, fax, face to face
  • What not to do - examples of bad communication and what effect that has on recipients
  • Building skills in working with a diversity of people and groups
  • When and how to employ professionals/consultants
  Practical Case Examinations
  At the beginning of the course, participants will put forward examples from their own work situations as possible case studies.
A small number of the most applicable case studies will be chosen for groups of participants to work through using the Community Engagement Roadmap, and the tools they have gained through the course.


  • Review - identification of key learning points for each individual participant
  • What will this mean for your first week back at work?

Value Add

  Each participant will design a community engagement process that responds to their own professional needs, working from a user-friendly template
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