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Course Outline

  Community & Stakeholder Engagement Overview Download Course Brochure
  • Setting the scene – change, conflict and community/stakeholder engagement
  • The links between change and conflict
  • The role of community/stakeholder engagement in managing conflict
  • A brief history of community/stakeholder engagement processes in Australia
  • Politics and the roles of community/stakeholder engagement
  • Changing emphasis in policy development - Accountability, transparency and involvement social licence to operate
  • Increasing stakeholder consultation expectations
  Community Engagement Principles
  • Levels and principles of community/stakeholder engagement
  • The importance of early identification of the purpose and function of community/stakeholder engagement
  • Different levels of community/stakeholder engagement – ranging from information to participation to partnership
  • Is there a difference between community engagement and stakeholder engagement?
  Overview & Introduction
  • Current skills inventory for community/stakeholder engagement
  • Good and bad experiences of community/stakeholder engagement
  • Identification of current community/stakeholder engagement process focus areas
  Practical Case Examinations
  • At the beginning of the course, participants will put forward examples from their own work situations as possible case studies.
  • Participants will be able to choose to work on their own consultation plan relevant to their project or participate in group selected most applicable case studies to work through using a practical set of principles and approaches for stakeholder engagement and the tools they have gained through the course
  Effective community engagement
  • The community engagement approach framework – an overview
  • How the framework provides a structure for planning
  • The links between different sections of the framework
  • How to use the framework in the work situation
  • stakeholder engagement strategy
  • Create a human rights based model of stakeholder consultation underpinned by community engagement international best practice and regulatory compliance
  Engagement Levels, Goals & Communication Levels
  • What type of engagement is needed? – the process of making decisions depending on your desired outcomes
  • Clarifying what is to be achieved by community/stakeholder engagement – intra-organisational consultation
  • Ensuring that the community/stakeholder engagement goals are clearly articulated
  • Working up and down within in an organisation to ensure agreement on these goals
  Risk Assessments & Conflict Management
  • Assessing risks and benefits
  • Identifying different risk categories
  • Likelihood of conflict in the absence of community/stakeholder engagement
  • Possible impact of conflict
  • Assessment of likelihood of conflict arising during community/stakeholder engagement
  • Use of a Risk Assessment Tool for community/stakeholder engagement
  • Managing risks – which risks can be avoided and which must be managed
  • Planning the community/stakeholder engagement process to avoid unnecessary conflict
  • Where conflict is inevitable, how to ensure it is managed to achieve the most useful outcomes
  Stakeholder Management and consultation
  • Develop, plan, implement, review and benchmark stakeholder and community engagement programs
  • Tailor engagement approaches to respond to diversity and mitigating emerging conflict
  • Case study examples will be discussed, based on real life community/stakeholder engagement processes
  Resource Allocation & Budgeting
  • A standardised budget will be customised for the needs of individual participants and the organisational budgets. It will include all the line items for consideration in a community/ stakeholder engagement process
  • Identifying social investment strategy opportunities which enhance community relationships
  • Influencing organisational stakeholder consultation change
  Putting it all Together & Communication Tools
  • Communicating clearly – key points
  • Communicating via different media – visual, verbal, written
  • Using different tools – pamphlets, papers, internet, email, fax, face to face
  • What not to do – examples of bad communication and what effect that has on recipients
  • Building skills in working with a diversity of people and groups
  • When and how to employ professionals/consultants


  • Review – identification of key learning points for each individual participant
  • What will this mean for your first week back at work?
  • What strategies will you use to influence organisational stakeholder consultation change?
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