Personal tools

Course Outline

Understanding behaviour Download Course Brochure
  • Reclaiming a childlike joy for learning
  • Beliefs, values and behaviour

Working with Emotional Intelligence (EQ)

  • Overview EQ
  • Becoming more self-aware
  • Recognising my impact on others

The business of relating

  • Building relationships
  • Cultivating Curiosity – a catalyst for understanding, learning, problem solving and innovation
  • Working with others

Communication skills

  • Making myself understood
  • Listening
  • Dealing with conflict
  • Candid conversations
  • Gain insight into the impact of your communication style on others with the support of a profiling tool
Feedback

All participants will be asked to submit a journal entry on the application of a material learnt for feedback with their manager. They will also read a short article and review it with their manager


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