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Course Outline

Overview of business continuity management
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  • The key elements of a business continuity management process
  • Examination of current standards and guidelines
  • Introduction to a ‘good practice’ business continuity management methodology
  Business continuity planning for day-to-day operations
  • Project planning for business continuity
  • Management endorsement and support
  • Identifying ‘business as usual functions’
  • Identifying key business processes
  • Business impact assessment
  • Developing practical/pragmatic recovery strategies
  • Implementing the resources needed to support business recovery
  • IT disaster recovery and how it fits with business continuity

Activity: Identifying recovery priorities

  Exercise: A simple exercise to illustrate what is important in a crisis
  • Tips on undertaking a business impact assessment
  Examining the organisation’s response to a crisis
  • Staff welfare and safety
  • Occupational health and safety
  • Incident assessment
  • Incident escalation
  • Crisis management
  • Effective decision-making
  • Crisis communications
  • Longer-term recovery

Activity: Development of response plans for crisis scenarios


Exercise: to practice crisis management

  • Using forms and checklists in the crisis management process
  Business continuity management training rehearsal & maintenance
  • Effective response training methodologies
  • Instilling staff confidence and competence in using business continuity plans
  • Testing the recovery infrastructure
  • Keeping the business continuity process up-to-date
  Course review & evaluation
  • Recap of key learning outcomes from the two days
  • Question and answer session
  • Discussion and roundup
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