Personal tools

Agenda

CONFERENCE DAY ONE
April 28TH 2016

Day One | Day Two


08:30 Registration and Welcome Coffee


08:50 Administration and Safety Briefing


09:00 OPENING | Opening remarks from the Chair

Kim Winter, Global CEO, Logistics Executive

Industry Overview


09:10    An Overview of Online Consumerism

  • Online consumer activity in the past 12 months
  • How Australia compares on a global scale
  • What can we expect as future trends

Robert Kinkade, APAC Lead, Digital Supply Chain and Operations, EY

DISTRIBUTION


09:50    A TNT perspective  

Robert Ruitinga, General Manager Process Excellence, Quality and Customer Solutions, TNT


10:20    Morning tea and networking

CUSTOMER SERVICE AND EXPERIENCE


10:50    Improving your customer experience with Automated click and collect lockers

David Quayle, Managing Director Australia & New Zealand, Apex Supply Chain Technologies


11:30    The shipping revolution will not be organised

  • Consumers are driving the evolution of new retail
  • Australian shipping and fulfilment trends

Hamish Grant, Head of Marketing Operations, Temando


12:10    Lunch


13:00    CASE STUDY – Creating Efficient Supply Chains: A Booktopia Case Study

Phillip Haddad, Chief Operating Officer, Booktopia

Managing the supply chain


13:40    Emerging Technology in the Supply Chain

  • Technology developments
  • Effect of technology on supply chain connectivity, visibility and interoperability
  • Using technology for building supply chain stakeholder relationships

Charlie McDonald, General Manager, Manufacturing, Transport & Logistics Industry, Telstra


14:20    Afternoon tea and networking


14:50    Scale faster with smarter shipping technology 

Rob Hango-Zada, Director, Shippit

influence of Social media


15:30    The Role of Social Media in Generating Sales

  • Social media driving customer engagement and retention
  • Sales off the back of social
  • Internal social media for business, bridging the gap for internal communication and staff engagement
  • Tying everything together to develop the best strategy and achieve your goals

Natasha Ritz, Brand Communications Manager, Lush Cosmetics


16:10    Closing Remarks and Buzz Discussion

Led by the Chair, this informal and interactive discussion is the chance for conference attendees to discuss and reflect on what has been discussed throughout the day. Attendees will be invited to voice opinions, share insights and expertise and discuss the greatest takeaways.


16:30    End of Day 1 and Networking Drinks

CONFERENCE DAY TWO
April 29TH 2016

Day One | Day Two


8:30      Registration and Welcome Coffee


8:55      Administration and Safety Briefing


09:00    OPENING | Opening remarks from the Chair

Kim Winter, Global CEO, Logistics Executive

Innovation


09:10    Turning your Online Returns into a Competitive Advantage

  • How to use returns to boost customer sales and loyalty
  • What do customers really want?
  • Implementing an efficient return processing solution
  • How are different retailers doing it, in Australia and overseas?

Ben Jones, Commercial Director, ParcelPoint


09:50    The Evolution of the Traditional Bricks and Mortar Retailer

Leigh Williams, Managing Director, eStore Logistics


10:30    Morning Tea and Networking

Thinking about the future


11:00    DHL on What the Future holds for Online Retail Delivery

Mike Carr, Vice President, IT, Oceania, DHL


11:40    What's Next? How Google, Amazon and Uber Plan to Disrupt Online Retail Logistics

Jonathan Reeve, Principal, Jonathan Reeve Consulting


12:20    Lunch


13:10    Shaping the AusPost of the Future            

Warehousing


13:50    Role of Warehouse Design in Reducing Supply Chain Cost

  • The traditional warehouse design
  • How has this model changed? How will it continue to change into the future?
  • How can warehouse design streamline the process in turn reducing costs


14:30    Buzz Discussion

Led by the Chair, this informal and interactive discussion is the chance for conference attendees to discuss and reflect on what has been discussed over the two days of the conference. Attendees will be invited to voice opinions, share insights and expertise and discuss the greatest takeaways from the event.


14:50    Closing Remarks and Afternoon tea


15:00    End of Day 2 and Close of Conference

Keep updated with the latest news and happenings  Follow us on Linkedin  Follow us on Twitter  Featured speaker presentations  Watch event highlights and exclusive interviews  Google+  Flickr-Informa Australia