Human Services Delivery & Payment Reform Summit

Government, industry and the community working together to develop innovative payment and delivery services

The Australian federal government has recently called for a reform of the Department of Human Services. This will entail redesigning service delivery to maximise convenience for all Australians. Giving people more control, better support and assistance when they need it. After the exciting announcements late last year, major reforms to service delivery and welfare agencies are already under way.

These ongoing reforms present the perfect opportunity to come together to discuss integrated Human Services through collaboration between government, industry and the community. At the Human Services Delivery & Payment Reform Summit delegates will be able to spend a solid two days in debate, examining the ins and outs of how this reform will influence their operations and learning from those who are leading the way.

The Summit will discuss current and future challenges facing Human Services reform in Australia, including:

• Developing a single point of contact and access for services
• Bringing payment and services directly to remote Australia through Mobile Offices
• Implementing IT systems integration and implementation
• Managing the increasing demand for services from the ageing population
• Developing a comprehensive privacy and authentication framework
• Working collaboratively with other agencies to enhance service delivery

Featuring an exclusive international award winning presentation from:

• Tina Iversen, Chief of Digital Citizen Service, Gentofte Kommune Municipality, Denmark. Winner of the 2009 European eGovernment Award for Empowering Citizens

Other experts you will meet include:

• Yusuf J. Mansuri, General Manager, ICT Strategic & Corporate Services, Centrelink
• Jan McConchie, Director e-Government, Program Director Single Entry Point On-line Program, Service SA, Department for Transport, Energy and Infrastructure, Government of South Australia
• Karen Curtis, Australian Privacy Commissioner, Office of the Privacy Commissioner

Keep an eye on this website for more updates to the speaker body and agenda.

This specialised and highly focussed event will provide you with a unique opportunity to sit down with policy makers, thought leaders and your peers to discuss the reforms to Human Services and how best to make them work.

**Take advantage of the early booking discounts until 30 March 2010 - save up to $200 **
Book your place today.

Alternatively contact our customer service team directly on:
Tel: (+61 2) 9080 4307
Fax: (+61 2) 9290 3844
Email: registration@informa.com.au

Recent quotes in the media:

“Government needs to adapt to current and future challenges facing the nation, including changes in technology, the growing capabilities of our service delivery agencies and demographic challenges such as Australia’s ageing population” The Minister for Human Services, Chris Bowen MP 16/12/09

“The restructure comes as figures show the government saved $344.1 million over the past three years by checking the data in various computer systems to look for errors and crack down on fraud” The Australian Financial Review 17/12/09

“Technology in the human services portfolio has proved contentious in recent months. In September [last year], privacy advocates warned the federal government that proposed reforms to the benefits payment-related technology would hit the wall unless there was adequate community consultation” The Australian Financial Review 14/12/09

“Labour plans to have 20 one-stop welfare shops up and running around the country by the end of this year. By 2012, around 40 co-located offices would be in place.” Sydney Morning Herald 16/12/09

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