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Wednesday 28 September

Day One | Day Two

8:00      Registration, Morning tea & coffee

8:40      Welcome


The Hon Michael McCormack MP, Minister for Small Business

9:20      ANALYSTS’ ROUNDTABLE | Outlook for Australian retail in 2016-2017

  • How are domestic and international factors affecting the retail outlook?
  • What will be the impact of current policy and regulatory uncertainty?

Craig Woolford, Lead Consumer Analyst and Head of Research, Citi Australia/NZ
Ben Gilbert, Executive Director, Consumer Sector Research, UBS Investment Bank
Shaun Cousins, Australian Consumer Sector, J.P. Morgan
Moderated by Sue Mitchell, Senior Companies Reporter (Retail, Food, Beverages), The Australian Financial Review

10:05      KEYNOTE | Card payments and the retail sector

Dr Malcolm Edey, Assistant Governor (Financial System), RBA

10:30      Morning tea

11:00      KEYNOTE | Shifting ground: New thinking in a world of lower growth

Peter Crone, Chief Economist, Coles

11:30      CEO’s ROUNDTABLE | Innovation and disruption in the Australian retail space

  • What’s over the horizon for Australian retail?
  • What will be the impact of growing competition from overseas players?
  • What are the key reforms needed to encourage world-class innovation, productivity and competition?

Richard Murray, CEO, JB Hi-Fi
Mark Coulter, CEO, Temple & Webster
Julie Stevanja, CEO & Founder, Stylerunner
Moderated by James Thomson, Companies & Markets Editor, The Australian Financial Review

12:15      KEYNOTE | What is the right regulatory approach to competition in retail?

Rod Sims, Chairman, ACCC

12:45      Lunch

1:30      KEYNOTE Enhancing the omnichannel retail experience through data, insights and action

Michael Ford, CEO, The Good Guys

2:00      INTERVIEW | Peter Allen, CEO, Scentre Group

Interviewed by Jennifer Hewett, National Affairs Columnist, The Australian Financial Review

2:30      KEYNOTE Customer Trust in Retail

Jenny Wilson, Partner, Customer Practice Leader, Deloitte Consulting

3:00      Afternoon tea

3:20      KEYNOTE Design-led future: the product perspective on Australian retail

Vanessa Garrard, CEO, E3 Style

3:50  KEYNOTE | Evolution of retail design: implications for policy and practice

Phil Schoutrop, Director, The Buchan Group

4:20      ROUNDTABLE | Retail planning reform: promoting competition and growth

  • Does our current approach to retail space planning reflect the demand and design changes taking place in the sector?
  • Are planning and zoning regulations too cumbersome, costly and/or restrictive?
  • How do we define public interest with regard to retail spaces?
  • What kind of planning reforms would best encourage further investment and better use of retail space?

Philippa Kelly, CEO, Large Format Retail Association
Angus Nardi, Executive Director, Shopping Centre Council of Australia
Justin Ganly, Managing Director, Deep End Services
Moderated by Patrick Durkin, Melbourne Bureau Chief and Deputy Editor, BOSS Magazine, The Australian Financial Review

5:00      Networking Drinks

Thursday 29 September

Day One | Day Two

8:40      Welcome

8:50      KEYNOTE | Is the End of Online Retail Nigh?

Paul Greenberg, Chairman, NORA and Co-Founder, DealsDirect

9:20      KEYNOTE | Disrupting traditional customer relationships: lessons from a marketplace model

Martin Hosking, CEO, Redbubble

9:50      ROUNDTABLE | Redefining relationships: the future of the customer experience

  • How is the customer relationship changing, and is regulation keeping step?
  • Customer data and privacy: toeing the line
  • The future of loyalty schemes, customer credit, etc

Launa Inman, Non-Executive Director, Commonwealth Bank; Super Retail Group
Kate Morris, CEO and Founder, Adore Beauty
Gavin Dennis, CFO, eBay Australia
Jeff Board, CEO, JAX Tyres
Moderated by Jenny Wilson, Partner, Customer Practice Leader, Deloitte Consulting

10:35      Morning tea

11:00      KEYNOTE | The Award Review process: implications for retail

Justice Iain Ross AO, President, Fair Work Commission

11:30      ROUNDTABLE | How can we move forward on workplace relations reform?

  • Modernisation of Awards and the future of penalty rates
  • How can the workplace relations system better support retail growth and encourage world-class productivity and innovation?

Dave Oliver, National Secretary, ACTU
Nick Tindley, Executive Manager, HR Consulting and Advisory Service, FCB Group
Peter Strong, CEO, Council of Small Business Organisations Australia
Moderated by Simon Evans, Senior Corporate Writer, The Australian Financial Review

12:15      KEYNOTE | Sustainability for survival: the sustainability imperatives set to reshape retail

Sujata Karandikar, CEO, Unscrabble

12:45      Lunch

1:30      ROUNDTABLE | Looking to the future: the next generation of retail leaders

  • What key trends will shape the future of retail?
  • What are the biggest barriers to innovation?
  • How are the next generation of retailers turning customers into stakeholders?
  • How could we better support young entrepreneurs and retail start-ups?

Lana Hopkins, CEO & Founder, Mon Purse
Sarah Timmerman, Owner & Director, Beginning Boutique
Jason Wyatt, Co-Founder and Managing Director, Marketplacer
Moderated by James Thomson, Companies & Markets Editor, The Australian Financial Review

2:15      CLOSING ROUNDTABLE | How can the sector better attract, retain and develop talent?

  • Why is retail considered less prestigious as a career than other comparable options?
  • Where are future retail leaders being developed? Why have we dispensed with cadetships?
  • What can the sector do about the shortage of store managers, planners and buyers?
  • What role should the retail sector be playing in Australia’s broader employment strategies?

Michael Hardwick, CFO, Cotton On Group
Rebecca Hard, General Manager, Sussan
Russell Zimmerman, Executive Director, Australian Retailers Association
Moderated by Patrick Durkin, Melbourne Bureau Chief and Deputy Editor, BOSS Magazine, The Australian Financial Review

3:00      Close of Summit and Afternoon Tea

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