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Remo Tips & FAQs

Pre event system check for Remo networking lounge

Please read the below list before connecting to Remo, or if you are having technical issues read through.

 

For more information on the features and options, view our sample USER GUIDE & FEATURES document here.

Camera and Microphone Settings

To get the full experience of connecting with others, we recommend using a device with a camera and microphone.

 

My camera isn’t working?

If you have your camera open in another platform, then it won’t open in Remo. For example, if you have your camera open in a 1:1 Meeting in Swapcard / Zoom / Microsoft Teams, please close that window and then try turning your camera on in Remo again.

 

My camera and microphone aren’t working

o Try refreshing your screen.
o Try logging out and logging back in.
o Make sure that you have enabled Remo access to your camera and microphone (in the toolbar at the bottom of the page).

 

o Click on the little lock that appears in your browser bar, next to the website’s URL. It will show you whether you have allowed the camera and microphone on this site.

Example 1:

Example 2:

 

o Click on the burger icon (the 3 horizontal lines that appear near the top left of the room when in the Virtual Networking Hall), check that their mic and camera are on and that the system has selected the right camera and mic.

 

 

o Switch off your company’s VPN.
o Speak to your IT team about their firewall – how to troubleshoot your firewall: View article here
o Speak to your IT team about their VPN – how to troubleshoot your VPN: View article here

 

Device Compatibility

Remo works on desktops, laptops, and mobile phones. (Tablets are not supported at this time).

 

Operating System Compatibility

Make sure your operating system is updated to the latest version.
• On desktops and laptops, Remo is compatible with macOS and Windows 10.
• On smartphones, Remo is compatible with iOS and Android.

 

Browser Compatibility

Make sure your browser is updated to the latest version.

On Mac desktops and laptops, Remo is compatible with the following browsers:
• Chrome
• Safari
• Firefox

On Windows 10 desktops and laptops, Remo is compatible with the following browsers:
• Chrome
• Firefox

Make sure your browser is updated to the latest version.
• On iPhone, Remo is compatible with the Safari browser
• On Android phones, Remo is compatible with the Chrome browser

 

Pre-Call Test

Make sure your browser, hardware and internet connection work properly on this page: https://hi.remo.co/geartest

 

Troubleshooting Guides

If your camera and/or microphone do not work, try these troubleshooting guides:

http://win10.remo.co
http://mac.remo.co
http://iphone.remo.co
http://android.remo.co

Still having issues with Remo?

View more troubleshooting ideas in the official Remo FAQs page

Informa Connect Australia is the nation's leading event organiser. Our events comprise of large scale exhibitions, industry conferences and highly specialised corporate training.

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