Dr Deborah Hume is the General Manager of Rail Passenger Group at KiwiRail. She joined the company in 2010 and led the operations of the New Zealand’s long distance passenger train services Scenic Journeys and Wellington’s Tranz Metro.
She is passionate about her work and is keen to keep a professional promise, as she expressed to Fairfax Media NZ back in 2010:
“I don’t like it when people say they will do something and they don’t. That’s why I am pretty passionate, that in this business, we need to be candid about what we can do and what we can’t.”
Scenic Journeys was previously known as Tranz Scenic between 1995 and 2011 and InterCity Rail between 1987 and 1995. It provides passengers with four scheduled train services: the Coastal Pacific, the TranzAlpine, the Northern Explorer and the Capital Connection.
Tranz Metro operates over 2000 urban passenger services a week and carries over 11 million passengers a year.
Both businesses focus on customer experience, operational excellence, staff engagement and financial sustainability.
Dr Deborah Hume will be sharing her insights in “Enhancing the customer experience for a safer and more reliable rail network” at the 5th New Zealand Rail Conference, taking place on the 17th and 18th June at the Heritage Auckland Hotel.
Before joining KiwiRail, Dr Hume was the Regional Director of the Wellington, Nelson, Tasman and Marlborough regions for the New Zealand Transport Agency (NZTA), where she was responsible for leading the NZTA’s regional work in planning, investment, infrastructure projects and regulatory compliance.
She also served as General Manager of Strategic Support with Transit NZ prior to her role at NZTA.
You can ask Dr Hume your question on the future of rail at the New Zealand Rail Conference. For more information about the event and to register to attend, please visit the New Zealand Rail Conference website.