WELCOME TO THE FLOOR SPACE ONLY EXHIBITOR MANUAL FOR IHHA & WCRR
Here you will find the relevant information and forms to complete for the event.
If you have any questions, please contact the Event Delivery Manager Alisha Culverson
E: ihha.wcrr.operations@informa.com
T: +61 2 9080 4310
Please ensure you read each section within this manual to ensure you meet the required deadlines.
Freeman is the official show contractor IHHA & WCRR. For inquiries and further information, please contact Freeman at [insert contact details].
We look forward to working with you in making this a successful event!
EVENTS INFORMATION & DOCUMENTS
Important Deadlines Checklist
Compulsory & optional forms to be completed (incl. due dates).
Exhibitors move in/out schedule
Move In/Move Out times and exhibition opening hours.
Service Providers
Contact details for official and recommended suppliers for the event.
Floor plan
** Insert link to blank floor plan & text. For current – email Sarah.
Notify Organiser checklist:
Conditions where the organizer (Informa) is to be notified.
Facts Sheet
Event Information including lead scanning, networking tool, event questions.
Event Attendance Options & how to book:
Information on what is included for the different passes available (conference delegate, exhibitor stand staff, technical site tour), and how to book conference or function passes.
Exhibitor Sustainability Initiatives
Fact Sheet for Exhibitors.
Move Out process
Outlines information Exhibitors require for a smooth move out on *******
VISA Invitation form
Exhibitors who require a visa letter must complete the form in its entirety. Upon submission, a visa letter will be sent to the designated recipient.
Book a meeting room!
** Insert text & insert email (ihha email) to contact / cost.
VENUE INFORMATION & DOCUMENTS
Delivery Information
For venue deliveries download The Broadmoor hotel and Resort Shipping Instructions. For advanced warehouse shipping contact Freeman directly.
Internet options
Details for WI-FI & other internet options.
Venue Gas and Hazardous materials permit
If using Gas or other Hazardous Substances, you must request permission from the event organiser.
Venue Sustainability
Explore Sustainability at The Broadmoor.
Venue F&B sampling/selling approval
No external food or beverage is permitted. Contact Abby at The Broadmoor for more information.
Venue Accommodation
Special room rates have been negotiated at the Broadmoor for attendees of the IHHA + WCRR 2025.
Venue Emergency Procedures
View the Emergency plans here.
Venue Map, Parking & Public Transport Information
Venue Website Directory.
MARKETING TOOLS
FREE EXHIBITOR MARKETING TOOLS
Attract visitors to your exhibition stand by promoting your presence at IHHA & WCRR via your company website, social media, newsletters and email signature.
SHOW BANNER & EMAIL SIGNATURE
To assist you in effectively promoting your participation at the event. IHHA & WCCR – Promote your involvement! ** INSERT LINK
If you require a different size or would like a customised banner (featuring one of your product images), please contact anthony.anemogiannis@informa.com.au
SOCIAL MEDIA
Follow, like and connect with us to keep up with the latest show developments. When sharing please tag us!
#Railresearchweek
#IHHA2025
#WCRR2025
MARKETING & SOCIAL MEDIA ENQUIRIES
Anthony Anemogiannis
Marketing Director
Anthony.Anemogiannis@informa.com.au
COMPULSORY FORMS – FRIDAY OCTOBER 10
Official website listing – ASAP
The information you provide will replicate on the Website Exhibitor List and the ConnectMe Event App, both are an important promotional opportunity.
Space Only Stand Submission
All custom-built stands require venue and event organiser approval. Plans must be submitted to the Organiser by Friday October 3rd, 2025.
Health, Security and Safety Declaration
This link contains key details about Informa, and the Venue’s Health Safety and Security. This information should be fully understood by Exhibitors and passed on to your exhibitor appointed contractors to complete.
Compulsory Exhibitor Insurance
** insert PDF hidden link All Exhibitors are required to supply or purchase Public Liability Insurance (Australia) to a value of AUD $20 million AUD for the duration of the exhibition.
Onsite Contact Details
In case of any stand building and/or delivery queries, the event organiser must be able to contact the onsite staff member responsible for setting up your stand during Move-In and for removing product during Move-Out.
Registration Form
Submit your complimentary contracted passes by filling out the registration form in your welcome email. If you are unable to locate the email, contact ihha.wcrr.operations@informa.com.
CONTRACTORS
Transport, Shipping & Materials Handling
For all transport, shipping and material handling information, visit your Freeman online portal.
Turnkey Package Contact
Deborah Steeno will be the primary Freeman contact for all Turnkey stand inquiries.
Freeman Contact
Lauren McKee will be the primary Freeman contact for general exhibition inquiries.
Audio Visual
For all audio-visual requirements, contact *****
LEAD RETRIEVAL
** TEXT
GAMIFICATION
** TEXT
TERRACYCLE
** TEXT
BETTER STANDS
The Better Stands programme aims to celebrate exhibitors, along with their appointed contractors, who choose to build reusable stands instead of single-use disposable ones.
• A disposable stand is a space only/raw space stand that is used only once and typically constructed from raw materials onsite and then send to landfill or burnt for energy after the event.
• A reusable exhibition stand is any stand that is used more than once and can include systems using wood, aluminium, fabric, cardboard, glass, plastic and other materials.
We are actively piloting and developing this programme with other event organisers across the industry and greatly appreciate your involvement and support. More information on the programme can be found at https://betterstands.info/
What’s in it for me?
• A better quality, more attractive and safer stand
• Lower stress design and build
• Opportunity to promote the sustainable credentials of your brand
• Smoother, more efficient build up and breakdown periods
• Fewer building hours and more predictable timings
• Reduce costs including waste bills
What do I need to do?
To make your commitment to Better Stands and contribute to a more sustainable event:
- Familiarise yourself with the Better Stands framework found below
- Share these guidelines with your contractor before they begin designing your stand 3.
- We encourage everyone to work towards a bronze level. This means that the stand structure and walls, platform or raised flooring, furniture, equipment and lighting are all reused. Doing this usually eliminates most of the waste and takes a big step towards reusability without compromising on cost or stand design.
- Ensure that the submitted stand design clearly communicates how you will meet the Better Stands guidelines
If you require any further information or guidance on the Better Stands programme, please contact the event organisers.
SPAM WARNING
List broking companies sometimes email exhibitors claiming to have attendee data. This is false and we advise you to delete this as it is spam.
SUPPLIER CALLS & EMAILS:
Our official suppliers are detailed within this exhibitor manual. These suppliers may contact you directly to confirm your requirements for this event. You may experience other contractors pitching you for your business and advising you they are the preferred contractor, however, unless the company is included in the service providers list, then they are providing false information.