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overview
Key Learning Objectives
- Interpret current programs and structures and effectively assess the need for change
- Use evidence to build the case for change
- Examine models for leading change
- Create a change agenda
- Strategies for change leadership – building and communicating the case for change
- Process steps needed to make change happen
- Effective approaches to monitoring and controlling change
- Manage conflicts arising from change
- The common threads that link change management and crisis management
About the Course
Many organisations, including government agencies, are set up to promote stability, routine, and predictability in our lives and in our interactions with others. Yet our operating contexts are subject to continual pressures for change. Those pressures come from multiple sources.
When should organisations embrace and pursue change? How much change should be introduced? What parts of a system should be maintained? When change is handled badly, many problems can arise. When it is done well, change can open up many opportunities previously unrealised. Politicians, advisors, policy analysts, and public sector managers increasingly need to be effective change managers.
This course draws on state-of-the-art theory and practice of change management to produce insights for achieving successful change. Participants will gain the knowledge and tools needed to effectively plan and implement change efforts across a wide range of organisational settings, with a special focus on the public sector.
Approaches to change management can be simple or sophisticated. Strategies used in any given instance will depend on time constraints and resource considerations. As well as introducing participants to the
fundamentals of carefully-planned change management, the course recognises that frequently change must be managed in urgent, difficult, and near-crisis conditions.
The course is built around an understanding of the constraints that many public sector managers and analysts work under, and how those constraints affect change processes.
Who Will Benefit
All those involved in policy planning and implementation within local and central government agencies, including public sector managers involved in:
- Designing and managing government programs
- Monitoring and assessing programs
- Implementing policies, projects, and programs
- Policy development and analysis
Testimonials
“I learnt about shutdown management that we haven’t included at our workplace. This will help for introducing and improving our systems ”
Shutdown Supervisor, Gladstone Ports Corporation
“(I liked the) depth in which he explains topics and his enthusiasm towards maintenance and the course ”
Maintenance Planner, Talison Minerals
“Bourby is clearly knowledgeable and able to discuss the practical application of Business Development.”
Sales Manager, ADT
Course Outline
Preparing for change
Change management: An overview
- What is change? Defining change management
- Change and the public sector
- Central Govt vs Local Govt change – are there differences?
- SOEs, NGOs and other non-core organisations
Case study: Public Sector Reforms – the good and the bad
Institutions, stability and change
- The virtues of institutional stability
- Hierarchies and resistance to change
- Identifying opportunities for change
- Incremental versus dynamic change
Models for leading change
- Robert E. Quinn on deep change
- John P. Kotter on the heart of change
- The political economy of change
- An inventory of tools for effective change management
Building the case for change
- Diagnosing the current situation
- Identifying key performance variables
- Highlighting weaknesses
- Gathering needed information
- Drawing comparisons across organizations
- Creating sound alternatives to the status quo
- Communicating the case for change
Mapping processes and contexts
- Developing a sense of institutional history
- Understanding the lines of responsibility
- Appreciating the organisational politics
- Identifying entry-points for change efforts
- Identifying likely barriers and how to get around them
Creating a change agenda
- Treating the process as a product
- Identifying what is central to the argument for change
- Creating and exploiting windows of opportunity
- The art of compromise
- Securing buy-in from powerful allies
- Working with unlikely messengers
Keys to promoting change
- Securing energy and commitment
- Constructing a shared vision or end goal
- Leading through conversation
- Starting outside the core and moving inward
- Using flexibility to your advantage
- Locking in successes as they occur
Implementing change
Successful change leadership
- The politics of change leadership
- Selecting the right people to implement and lead change within the public sector
- Building teams to embark on the change process
- Motivating others to embrace change
Communicating change
- Successfully communicating to reduce and eliminate fear of change
- Creating opportunities for sharing of good news and turn-around stories
- Identifying and empowering champions for change
- Defining stakeholders and effectively communicating and engaging with them
Coalition building for change
- Developing an effective change management team
- Anticipating opposition
- Bringing people on board
- Working with politicians, interest groups, and the media
Monitoring and controlling change
- Developing clear metrics and measuring the change
- Establishing a management dashboard
- Anticipating and monitoring risks
- Working to secure critical success factors
Conflict management
- Adopting a future orientation
- Identifying shared interests
- Creating a path to effective resolution
Crisis management
- Identifying lead indicators
- Developing containment strategies
- Working through crises
Continuing to build change management skills
- Capturing lessons learned from experience
- Learning from the experiences of others
- Closing knowing/doing gaps
Seminar review and evaluation
- Discussion of key points
- Final question and answer session
On-site & in-house training
Deliver this course how you want, where you want, when you want – and save up to 40%! 8+ employees seeking training on the same topic?
Talk to us about an on-site/in-house & customised solution.
contact
Still have a question?
Sushil Kunwar
Training Consultant
+61 (0)2 9080 4395
training@informa.com.au