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overview
Key Learning Objectives
- Identify key risks and impacts to value creating activities and resources in a service organisation
- Recognise the link between risk management and business continuity management
- Understand the key elements of a business continuity management process
- Create business continuity strategies and plans for day-to-day service operations
- Understand business continuity in the supply chain
- Develop a ‘corporate’ response to a crisis including:
- Incident assessment
- Incident escalation
- Crisis management
- Pragmatic decision-making
- Crisis communications
- Dealing with ‘human impacts’
- Implement a business continuity management training rehearsal and maintenance regime
- Benchmark against business continuity and crisis management case examples
About the Course
If a sudden crisis affects an organisation the potential for loss is enormous. Loss of turnover and profit are two measurable impacts.
However, some impacts are harder to measure, but just as devastating to the ‘health’ of an organisation.
Examples of such impacts can be the ’human impacts’, pressure on the market value of the organisation, client attrition, loss of supplier and stakeholder confidence and tarnished reputation and image.
Development of detailed business continuity plans is the best way prepare and to cope efficiently with unexpected, high-impact events. A key element of developing such plans is being able to recognise the risks your organisation faces.
This course will show you how to link risk management and business continuity management to produce a holistic approach to protecting the value creating activities of your organisation.
The interactive format will include practical tips to help implementation, examples of ‘real life’ experiences and pitfalls to avoid along the way.
Who Will Benefit
This course is designed for anyone involved in risk and business continuity management for service organisations.
Whether just starting out in these disciplines, or seeking assurance that existing risk and business continuity management processes are following generally accepted ‘best practice’ principles, this course will provide the skills needed to develop sound business continuity management.
Testimonials
“Easy going professionalism. (Peter) allowed everyone to participate without delaying the timetable”
Secretary Manager Governance, Hobart Water
“Pragmatic approach – flexible to tailor course to specific requirements. (Peter was) Knowledgeable – excellent communication skills ”
Senior Management Accountancy, Medibank Private
“Practical and structured. Gives me a firm basis to work on in my own situation”
Project Officer, University of Melbourne
Course Outline
Overview of business continuity management
- The key elements of a business continuity management process
- Examination of current standards and guidelines
- Introduction to a ‘good practice’ business continuity management methodology
Identifying key risks & impacts
- Key risks to the value creating activities and resources in your organisation
- Mitigating against key risks
- Linking ‘risk’ with ‘recovery’
Activity: Brainstorm key risks and their impact on the organisation
Business continuity planning for day-to-day operations
- Project planning for business continuity
- Management endorsement and support
- Identifying ‘business as usual functions’
- Identifying key business processes
- Business impact assessment
- Developing practical/pragmatic recovery strategies
- Special issues relating to production, logistics and supply chain continuity
- Implementing the resources needed to support business recovery
- IT disaster recovery and how it fits with business continuity
Activity: Identifying recovery priorities
- A simple exercise to illustrate what is important in a crisis
- Tips on undertaking a business impact assessment
Examining the organisation’s response to a crisis
- Staff welfare and safety
- Occupational health and safety
- Incident assessment
- Incident escalation
- Crisis management
- Effective decision-making
- Crisis communications
- Longer-term recovery
Business continuity management training rehearsal & maintenance
- Effective response training methodologies
- Instilling staff confidence and competence in using business continuity plans
- Testing the recovery infrastructure
- Keeping the business continuity process up-to-date
Exercise: Workshop breakouts & scenario exercises
- The effects of trauma and post event trauma management
- Terrorism threats and atrocities
- Pandemics and epidemics – understanding, preparation, control and response
Activity: Development of response plans for crisis scenarios
Exercise: to practice crisis management
- Using forms and checklists in the crisis management process
Examining real life experiences/case studies/pitfalls to avoid
Course review & evaluation
- Recap of key learning outcomes from the two days
- Question and answer session
- Discussion and roundup
On-site & in-house training
Deliver this course how you want, where you want, when you want – and save up to 40%! 8+ employees seeking training on the same topic?
Talk to us about an on-site/in-house & customised solution.
contact
Still have a question?
Sushil Kunwar
Training Consultant
+61 (0)2 9080 4395
training@informa.com.au