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overview
Key Learning Objectives
- Evaluate various different incident investigation methodologies and techniques
- Understand how the five aspects of Emotional Intelligence (EI) apply to industrial incident investigations
- Examine causation theories and human behaviour, remedial actions and social management
- Conduct a sensitivity analysis of different investigation methodologies
- Analyse case studies in parallel from various industries using different methodologies
- How to combine both sensitivity analysis and EI to create a more robust investigation
About the Course
For too long incident investigation and analysis has been seen only in the realm of rigorous analysis and rational thinking; largely focused around witness statements and determining who is ‘bending the truth’.
This course is intended to take incident investigation to the next level; building on rigorous analysis and rational thinking by focusing on gathering physical evidence before conducting interviews.
The course explores how we develop deep emotional intelligence so that all interactions including interviews build trust where the investigator recognises that different stories only mean different perceptions and memories not fabrications.
The course also delivers a sensitivity analysis of multiple investigation methodologies to assist investigators in choosing the most appropriate tool for them.
Who Will Benefit
This course is relevant for experienced industrial incident investigators who are looking to deepen their understanding of different investigation methodologies as well improve their inter-personal performance, communication, negotiation and influencing skills.
This is not a course to gain accreditation; it is the next step from that.
Senior managers, OH&S personnel, environment managers / HSE representatives, supervisors and foremen, OH&S committee members, designated investigation teams, quality, risk and reliability specialists.
Testimonials
“John is a highly motivated professional who delivers results and backs up his expertise with a thorough understanding of the subject matter. Easy to understand and fluent in his delivery”
HSSE Advisor, Shell Oil, USA
Course Outline
Essential emotional competencies for investigators
- Self awareness
- Becoming self aware
- Self regulation – managing self in the investigation environment
- Learning and applying the skills of self control in emotion charged incident situations
- Trustworthiness – what is it and how do we develop it?
- Developing personal flexibility, how important it is to the incident investigation?
- Motivation – self and investigation team
- The art of maintaining the drive to achievement in oneself and those one leads
- The inspiring power of optimism – driving towards the hope of achievement rather than away from the fear of failure
- Overview of other emotional competencies
HSE cultures and social management
- Social management
- Understanding diversity of people and group differences
- Understanding HSE cultures
- Social analysis
- The HSE culture ladder
- Consider incident management in pathological / reactive / calculative / proactive / generative cultures
Causation theories
- Incident causation theories and approaches
- Bad person theory
- The role of human factors in incident investigation
- Slips, lapses, mistakes and violations
Evaluation of incident investigation methodologies and techniques
Consider the pros and cons and similarities and differences between “expert user methodologies” and “guided questionnaires”
- Possible Investigation and analysis techniques
- Tripod Beta
- Taproot
- Reason
- Top-set
- Investigator 3
- Other Systematic Cause Analysis Technique (SCAT)
- Root Cause Analysis (RCA)
Gathering evidence
- Categories of evidence
- Papers
- Parts – physical evidence
- Positions – the incident scene
- People – expert assistance
Interviewing
- Social awareness – with injured parties and witnesses
- The art of empathy
- The art of ‘calibration’
- The art of advanced rapport building
- Categories of evidence
- People – witnesses and injured parties
Completing the analysis
- Analysing evidence and multiple causal factors
- The iterative nature of analysis
- The nature of unsafe acts
- Skill based errors
- Rule and knowledge based mistakes
- Routine and situational violations
- Reckless and self interest violation
- Culpability flow chart
- Characteristics of a precondition
- Characteristics of an underlying cause
- Consider how underlying causes may vary when investigated by different stakeholders
Remedial actions and social management
- Social management
- Negotiating solutions
- Number of recommendations / incident
- Post analysis follow-up
- Social awareness
- The art of empathy
- Disciplinary action
- Maintain a just culture with respect to violations
Case studies
Run several case studies in parallel using different methodologies based on the methodology expertise and industry experience in the room. The case studies are chosen to highlight the largest breadth of possible scenarios one could have with regard to incidents:
- Gold
- Iron ore
- Coal
- Oil
- Gas
- Refinery
- Plant
Conduct a sensitivity analysis of different methodologies
Consider the immediate and underlying causes identified with each methodology chosen and determine whether any methodology produced a more rigorous investigation than any other.
On-site & in-house training
Deliver this course how you want, where you want, when you want – and save up to 40%! 8+ employees seeking training on the same topic?
Talk to us about an on-site/in-house & customised solution.
contact
Still have a question?
Sushil Kunwar
Training Consultant
+61 (0)2 9080 4395
training@informa.com.au