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Intercultural Community & Stakeholder Engagement
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Intercultural Community & Stakeholder Engagement

2-Day Training Course: Gain a robust blueprint for strategy, planning & best practice. A course designed to help organisations improve their community & stakeholder engagement processes with Aboriginal and Torres Strait Islander people & develop skills in behavioural awareness, intercultural communication, facilitation, planning & conflict management.

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Key Learning Objectives

  • Identify key foundation (protocol) principles in establishing positive and effective relationships with Aboriginal and Torres Strait Islander communities
  • Develop a consultation approach to respond to the cultural communication needs of the community and to discuss and negotiate consensually agreed, mutually supportive agreements
  • Identify positive approaches for organisations and the community to work together to deliver long term outcomes that benefit all stakeholders. Identify intercultural approaches for effective communication and stakeholder engagement
  • Develop risk/benefit assessment skills – how to ascertain current and potential community and stakeholder concerns, aspirations and needs
  • Construct a methodology to identify potential costs, benefits and impacts of decisions
  • Determine appropriate processes and tools to incorporate for effective community engagement by examining and understanding objectives, stakeholders and resources
  • Formulate a community engagement timeline and implementation plan
  • Undertaking internal skills assessments to establish available skill sets to assist implementation- sourcing bilingual/multicultural cultural assistance
  • Tailoring Communication, facilitation and dispute resolution tools to encourage participation while avoiding disputes and cultural misunderstandings


About the Course

Organisations are increasingly expected to engage effectively and responsibly with community stakeholders and demonstrate their efforts to formulate a formal process.

Too often community engagement processes are bland, miss the mark and illustrate processes that actually alienate the stakeholders and community members they are trying to involve.

Good and effective community engagement brings new information to the table, allowing stakeholders to gain a greater understanding of the actions of organisations and the reasons for them – thus building up relationships between them and community.

The wide variety of issues that industry need to consult on and the range of different stakeholders that might be involved means that the number and mix of potential methodologies for community engagement is massive.

This course uses a practical set of principles and approaches as a framework for effective planning for community engagement.

Participants will work through a planning process developing skills for communication and involvement of small and large groups of people including groups who may oppose the organisations core functions or proposed activity.

The pros and cons of different methodologies are examined, and the circumstances in which particular tools might be used are clarified.


Who Will Benefit

All executives playing key organisational roles in community and stakeholder engagement processes, project participant, government officers and consultants


Over the years I have attended many training courses provided by [Informa Corporate Learning]. I have always found the course content to be relevant and accurate and the course facilitators to be leaders in their field.”
Analyst, Eni Australia Ltd

Course Outline

Community engagement methodologies

  • Examining possibly methodologies – available skills and resources available, accessibility of those who need to be consulted and timeframes
  • A range of methodologies will be described and the usefulness for particular circumstances discussed


Stakeholder management

  • Identifying stakeholders – who should be involved and how to foster culturally respectful and community endorsed approaches
  • How to develop an approach which respects the diversity within community Traditional Owners Knowledge holders, residents and others.
  • How to identify specific stakeholder and community groups and work within the required protocols
  • Who needs to be involved?
  • Addressing needs of particular groups of stakeholders e.g. rural, regional, remote areas, Aboriginal and Torres Strait Islander people, Elders and Traditional Owners.


Resource allocation and budgeting

  • What is an appropriate level of resourcing?
  • Case study examples will be discussed, based on real life community/stakeholder engagement processes
  • Effective consultation does not necessarily cost more but it does require more culturally considered approaches- develop a budget estimate to reflect appropriate approaches Identifying social investment strategy opportunities which enhance community relationships


Putting it all together and communication tools

  • Communicating clearly – key points
  • Communicating via community protocol and approach
  • Developing a toolkit of possible approaches and resource fundamentals
  • What not to do – examples of poor communication and approaches and what effect that has on recipients
  • Building skills in working with a diversity of people and groups
  • When and how to employ professionals/consultants


Practical case examinations

  • At the beginning of the course, participants will put forward examples from their own work situations as possible case studies.
  • A small number of the most applicable case studies will be chosen for groups of participants to work through using a practical set of principles and approaches for community engagement and the tools they have gained through the course



  • Review – identification of key learning points for each individual participant
  • What will this mean for your first week back at work?


Overview and introduction

  • Current skills inventory for community/stakeholder engagement
  • Good and bad experiences of community/stakeholder engagement
  • Identification of current community/stakeholder engagement process focus areas


Community and stakeholder engagement overview

  • Setting the scene – change, conflict and community/ stakeholder engagement
  • The links between change and conflict
  • The role of community/stakeholder engagement in managing conflict
  • A brief history of community/stakeholder engagement processes in Australia
  • Politics and the roles of community/stakeholder engagement
  • Changing emphasis in policy development – accountability, transparency and involvement


Community engagement principles

  • Levels and principles of community/stakeholder engagement
  • The importance of early identification of the purpose and function of community/stakeholder engagement
  • Different levels of community/stakeholder engagement – ranging from information to participation to collaboration and partnership
  • Is there a difference between community engagement and stakeholder engagement?


The community engagement Roadmap

  • The community engagement approach framework – an overview
  • How the framework provides a structure for planning
  • The links between different sections of the framework
  • How to use the framework in the work situation


Engagement levels, goals and communication levels

  • What type of engagement is needed? The process of making decisions depending on your desired outcomes
  • Clarifying what is to be achieved by community/stakeholder engagement – intra-organisational consultation
  • Ensuring that the community/stakeholder engagement goals are clearly articulated
  • Developing community engagement champions within in an organisation to ensure agreement on these goals


Risk assessments and conflict management

  • Assessing risks and benefits
  • Identifying different risk categories
  • Likelihood of conflict in the absence of community/ stakeholder engagement
  • Possible impact of conflict
  • Assessment of likelihood of conflict arising during community/ stakeholder engagement
  • Use of Risk Assessment for community/ stakeholder engagement
  • Managing risks – which risks can be avoided and which must be managed
  • Planning the community/stakeholder engagement process to avoid unnecessary conflict
  • Where conflict is inevitable, how to ensure it is managed to achieve the most useful outcomes

On-site & in-house training

Deliver this course how you want, where you want, when you want – and save up to 40%! 8+ employees seeking training on the same topic?

Talk to us about an on-site/in-house & customised solution.


Still have a question?

Sushil Kunwar
Training Consultant
+61 (0)2 9080 4395

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