Key Learning Objectives
- Understand the concept of human factors, human error and error tolerance
- Identify the human factors contribution to accidents in large and complex socio-technical systems
- Address human performance limitations that can lead to unsafe behaviour
- Examine organisational and systemic influences that shape human performance
- Understand how the development and assessment of non technical skills within workplace teams can assist organisations in reducing at risk behaviour.
- Develop common error tolerant strategies to manage human error across a broad range of workplace domains
About the Course
Regardless of industry type or sector, accident statistics appear to be dominated by the contribution of human error. This is hardly surprising since humans are involved in the design, construction, maintenance, operation and management of complex socio-technical systems.
While human error is a normal part of our human makeup, the consequences of errors in safety critical industries such as transport, energy, mining and healthcare delivery can be disastrous and the subject of public outrage, exhaustive inquiries and drawn out legal action.
The cost of human error in the workplace is also considerable; for example in healthcare the direct medical costs of preventable clinical incidents arising from human error, have been estimated at $2 billion each year in Australia.
This comprehensive 2 day course will equip individuals with a sound understanding of contemporary human factors issues facing various safety critical industries.
Whether you are a safety manager, accident investigator or CEO, our program will provide you with an opportunity to understand the cause and consequences of human error and assist you with identifying practical strategies to design error tolerant solutions.
A number of case studies presented throughout will reinforce generic human factors issues and management solutions across various domains.
Who Will Benefit
- General and line managers
- OH&S personnel
- Environment managers / HSE representatives
- Supervisors and foremen
- Safety and compliance investigators
- Quality, risk and reliability specialists
- Safety managers
INTRODUCTION TO HUMAN FACTORS
- The challenge of human factors issues within the workplace
- Human factors versus traditional safety behaviour approaches
- A simple systems model of human f actors
HUMAN FACTORS CASE STUDY: “Off the rails”
MYTHS AND REALITIES ABOUT HUMAN ERROR
- Human error and the normalisation principle
- Understanding different errors types – the notion of intention
- Rule breaking behaviour – intentional non-compliance
ACTIVITY: “Which error is it”? Using real case studies, participants will conduct interviews to identify specific error types
A HUMAN FACTORS APPROACH TO EVENT INVESTIGATIONS
- The human factors contribution to accidents
- Human factors analytical methods
CASE STUDY: “Let’s not meet by accident”
NON TECHNICAL SKILLS (NTS)
- Non technical versus technical skills
- The relationship between non technical skills, error potential and accidents
CASE STUDY: “Identifying non technical skills”
TRAINING NON TECHNICAL SKILLS (NTS)
- Decision making
- Fitness for duty
- Situational awareness
- Threat and Error management
HUMAN FACTORS, MANAGEMENT AND ORGANISATION
- The role of safety culture in influencing behaviour
- Developing and maintaining a Fair and Just Culture
CASE STUDY: “You be the judge”
MANAGING HUMAN ERROR
- Error management strategies
- Violation management strategies
- The role of the organisation in managing error – practical strategies and case studies in creating error tolerant systems
Participants will be asked to review a workplace human factors challenge and develop strategies to ensure that the system is more error tolerant.
On-site & in-house training
Deliver this course how you want, where you want, when you want – and save up to 40%! 8+ employees seeking training on the same topic?
Talk to us about an on-site/in-house & customised solution.