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19th Annual National Workers’ Compensation Summit

Australia’s leading platform for legislative updates and business case studies in the realm of workers’ compensation.

20-21 February 2018 | InterContinental Sydney

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Industry rate available for Insurance & Service Providers - See pricing below


The National Workers’ Compensation Summit returns for its 19th instalment in 2018, once again serving as Australia’s premier platform for legislative updates and business case studies in the realm of workers’ compensation.

With perspectives from Federal and State Government, the Summit will analyse key topics such as:

  • Reviewing and foreseeing the impact of regulatory and legislative changes
  • Implementing successful RTW and Injury Management frameworks
  • Utilising the benefits of technology
  • Best practice methods for injury prevention and creating safer working environments
  • Creating a fairer and more efficient system

The Summit will unite executives and practitioners from a range of backgrounds including insurance carriers, government, health and medical services, finance, manufacturers, construction, transport, academia and business services.


8:50 am

Opening remarks from the Chair


9:00 am

  • This presentation will briefly reflect on past and contemporary attitudes towards mental illness and work.
  • National data on work-related psychological health and safety and activities to support more effective prevention, recovery and return to work following psychological injury will be outlined.
  • Finally, insights from the CSIRO report on the Future of Work and the implications for psychological health and safety policy and practice will be discussed.

9:35 am

Highlighting regulation changes across the NSW Workers’ Compensation Scheme

Carmel Donnelly, Chief Executive, SIRA

10:10 am

Networking and refreshment break

10:30 am

A former Director of Agent Performance at RTWSA and consultant to icare NSW, Darrin has been heavily involved in the design and delivery of personal injury service models across Australia. Darrin will discuss how leadership needs have changed in personal injury over the last 30 years and how it must now change to be effective in the future.

11:05 am

Bridging the gap to the customer – our journey so far

Christina Carras, Chief Customer Officer, WorkCover Queensland

11:35 am

  • Changing the way insurers and employers engage with workers to improve return to health outcomes.
  • The role insurers and employers can play in empowering workers, leading to a more resilient and mentally healthy workplace.
  • New programs of work that incorporate behavioural economics and motivational interactions techniques.

12:10 pm

Craig’s Table: A person centric program

Rosemary McKenzie-Ferguson, Founder, Craig’s Table

12:45 pm

Lunch and networking break

1:45 pm

Welcome back and introduction from the Chair || Stream: STREAM A: MENTAL HEALTH IN THE WORKPLACE

Welcome back and introduction from the Chair || Stream: STREAM B: RETURN TO WORK & EARLY INTERVENTION

1:50 pm

This presentation will focus on the recent Indicators of a Thriving Workplace Survey results as well as the Principles and Practical Applications of good co-design

Early intervention in work related injury – why does it really matter and why do most businesses get it wrong? David will share the 5 principles to an effective early intervention program for compensable musculoskeletal disorders (MSD) and give reference to shoulder and back problems.

2:25 pm

  • Learn how to have a difficult conversation (and not avoid it)
  • How to create cultural change through the behaviour of leaders

3:00 pm

Networking and refreshment break || Stream: STREAM A: MENTAL HEALTH IN THE WORKPLACE

Networking and refreshment break || Stream: STREAM B: RETURN TO WORK & EARLY INTERVENTION

3:30 pm

  • Best practice methods for improving mental wellbeing in the work place
  • Highlighting the benefits of having a psychologically healthy workforce

4:05 pm

  • The essential ingredients to a successful wellbeing program
  • Key tools and models, e.g. e-learning and mobile tools that work in engaging and sustaining a high level of program participation within the workforce using TeamTopia™
  • How to measure the wellbeing program intervention and it’s important in justifying your return on investment
  • The best methods to collect feedback and drive key outcomes around your wellbeing program

4:40 pm

Welcome to Networking Drinks

4:50 pm

CLOSING | Closing remarks from the Chair

5:00 pm

Networking Drinks

7:00 pm

Venue: Establishment, 252 George Street , Sydney NSW 2000

Informa invites you to attend the official conference dinner. The dinner will offer an excellent opportunity to network with business associates, interact with peers and evaluate the days discussions in a relaxed and informal environment. A selection of Australian cuisine will be served, accompanied by a selection of fine wines.

Delegate fee includes registration to the summit dinner

9:00 am

Opening remarks from the Chair

John McNamara, Managing Director, Gallagher Bassett

9:10 am

  • Highlighting the key aims of the strategy
  • Long term planning; how will this help to reduce the work-related injuries and ensure safer working conditions?
  • How are changing working environments likely to impact on the nature of injuries and related claims in the future?

9:45 am

  • Overview of the scheme
  • Comcare as an insurer, claims manager and regulator
  • The scheme going forward

10:10 am

Networking and refreshment break


10:40 am

  • The self-insurance journey 12 months on
  • Key differences between the traditional workers compensation and self insurance programs
  • The highlights
  • Lessons learnt

11:15 am

  • What does it take to become a self-insurer?
  • Reviewing the merits of the available options – premium payer, RPL, self-insurer etc.
  • Exploring these options from an actuarial viewpoint

11:50 am

Lunch and networking break

1:10 pm

Welcome back and introduction from the Chair

1:15 pm

Creating safe working environments and reducing the risk of injuries || Stream: STREAM C: WHS, RISK MANAGEMENT & INJURY PREVENTION

  • Ensuring compliance with regulations
  • Dealing with complaints and promptly resolving disputes
  • Highlighting improvements that could be made to improve compliance and the management of claims

1:50 pm

  • Current status with Ageing Population
  • Why Ageing is relevant to Employers & workers’ compensation
    • Risk Management considerations
    • Bottom Line considerations
  • Best Practice Framework
    • Ageing Workforce Injury Prevention
    • Ageing Workforce Early Intervention
    • Ageing Workforce Injury Management
  • Legal Implications / Considerations
  • Practical Applications

Improving Outcomes Throughout the Workers’ Compensation Process || Stream: STREAM D: CLAIMS MANAGEMENT

Ruth Fisk, Global Insurance Director, Hyland

2:25 pm

Networking and refreshment break

2:50 pm

  • Identifying Stressors – both predictable and unexpected
  • Commonalities across vocations
  • Vicarious Trauma
  • Building personal resilience and resilience with your workforce
  • Identifying “at risk” moments and offering real time support
  • TPA’s perspective on balancing improved self-insurance liabilities with improves service to claimants
  • Reducing the cost of self-insurance by investing more in better treatment of workers
  • Providing case studies that demonstrate how investing in better prevention strategies and more support in recovery reduces long term costs

3:25 pm

Ongoing Responsibilities: Managing Risk and Protecting Reputation || Stream: STREAM C: WHS, RISK MANAGEMENT & INJURY PREVENTION

  • What are the responsibilities of the employer when managing claims and dealing with workplace injuries
  • How can businesses sufficiently protect themselves from dispute action
  • Highlighting better procedures that can be put in place to deal with workplace injury claims

4:00 pm

CLOSING | Closing remarks from the Chair

4:10 pm

End of conference


Packages Price
Package(Two Days)$2295+GSTEarly Bird
Two day conference + workshop A$2595+GSTEarly Bird
Two day conference + workshop B$2595+GSTEarly Bird
Two day conference + both workshops$2895+GSTEarly Bird
Workshop A$595+GSTEarly Bird
Workshop B$595+GSTEarly Bird
Both Workshops$895+GSTEarly Bird
Packages Price
Package(Two Days)$3495+GSTEarly Bird
Two day conference + workshop A$3895+GSTEarly Bird
Two day conference + workshop B$3895+GSTEarly Bird
Two day conference + both workshops$4295+GSTEarly Bird
Workshop A$795+GSTEarly Bird
Workshop B$795+GSTEarly Bird
Both Workshops$1195+GSTEarly Bird

Standard rate details
Standard pricing is applicable to Corporate, Government, Regulators and Not-For-Profit Organisations.

Note: Insurance & Service Providers are a separate industry rate to Standard rate.

Dinner included in two-day conference.

Workshops | 19 February 2018

WORKSHOP A | 9:00AM – 12:00PM


With the rising incidence of stress related claims in the workplace it is becoming increasingly important that organisations develop a proactive stance to minimise stress and its impact on mental health. Ad hoc approaches to managing mental health in the workplace are no longer appropriate. The steps in developing a risk management and strategic approach to workforce mental health is the focus of this presentation.

Key Points

  • Identifying risks
  • What does a mentally healthy organisation look like
  • Management’s role in developing a mentally healthy workplace culture
  • Incorporating mental health and mental fitness into an organisation’s strategic planning

Louise Rabbone, Managing Director & Principal Psychologist, The People Catalyst



WORKSHOP B | 1:00PM – 4:00PM


Rosemary McKenzie-Ferguson, founder of Craig’s Table and Robert Aurbach, international compensation scheme designer, author and speaker come together to present a new view of what can be done when a claimant fails to recover as hoped.

The experience of most compensation systems deprives the claimant of their sense of personal control over their recovery, leading to focus on disability and sometimes hostile or confronting behaviour. You will learn, through the lens of the latest information from neuropsychology and Rosemary’s personal experience, how this occurs and why some claimants can become “difficult”. Rosemary will gently lead you through the story of Craig’s Table and demonstrate how it achieves success in re-engaging workers in their recovery. The SCARF™ model of response to the “Fight or Flight” response will be presented to provide you with additional tools to help calm heightened responses.

Rosemary McKenzie-Ferguson, Founder, Craig’s Table
Robert Aurbach, President and Principle Consultant Uncommon Approach Consulting, Board Member, Craig’s Table


Peta Miller

Safe Work Australia

Carmel Donnelly

Chief Executive, SIRA

Christina Carras

Chief Customer Officer, WorkCover Queensland

Mark Pittman

General manager Government Services, Allianz

Rosemary McKenzie-Ferguson

Founder, Craig’s Table

Margo Lydon

CEO, SuperFriend

David Brentnall

Specialist Muscoskeletal Physiotherapist & Managing Partner, Axis Rehabilitation at Work

Laura Fildes

Manager NSW, PeopleSense by Altius

Jim Kelly

Director – Health & Return to Work, SafeWork NSW

Catherine Day

Director – Claimant Outcomes, SIRA

Peter Diaz

CEO, Workplace Mental Health Institute

Rob Lynch

General Manager Service Delivery, Queensland Urban Utilities

Matthew Forner

Onsite Services Manager, Axis Rehabilitation

Hayden Fricke

Director - Psychologist, PeopleScape

Terrie Brown

Return to Work Advisor – People and Safety, Barwon Water

John McNamara

Managing Director, Gallagher Bassett

Clare Amies

CE, WorkSafe Victoria

Jennifer Taylor

CEO, Comcare

Liv Hewitt

Group Rehabilitation Manager, Virgin Australia

Daniel Lavender

Actuary, am actuaries

Kim Garling

Workers' Compensation Independent Review Officer, Workers' Compensation Independent Review Office (WIRO)

Alasdair Grant

General Manager – Client Relations, Recovery Partners

Ruth Fisk

Global Insurance Director, Hyland

Clare Pemberton

Chief Risk and Safety Officer, NSW Ambulance

Ben Sheat

National Manager Self Insurance, Gallagher Bassett

Louise Rabbone

Managing Director & Principal Psychologist, The People Catalyst

Darrin Wright

Executive Director - Personal Injury, Gallagher Bassett

when & where

20 - 21 Feb 2018

InterContinental Sydney
117 Macquarie St, Sydney NSW 2000
(02) 9253 9000

Book Accommodation with Lido Group
For your convenience Lido Group will manage your accommodation needs. Click here or call 02 8585 0808.


Still have a question?

Jamie Birch
Conference Producer
+61 (02) 9080 4360

Andrew Sinkovich
Sponsorship & Exhibition Manager
+61 2 9080 4008

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