Register your interest


Register your interest


Improving Patient Experience Conference

Ensuring high quality care and choice throughout the patient journey experience
27 – 28 April 2017 | Rendezvous Melbourne

Register Your Interest

Book 3 delegates and receive the 4th delegate pass at no cost - See pricing below


Informa Australia are pleased to announce the inaugural Improving Patient Experience Conference which will be held on the 26th and 27th of April 2017 at the Rendezvous Melbourne. The event will highlight ways to ensure high quality care and choice during the patient journey experience.

With many healthcare organisations struggling to define what the patient experience really looks like it is important to understand the role that everyone plays throughout the patient’s journey at all levels, from the Hospital CEO to the clinical staff to the receptionist. The inaugural Improving Patient Experience Conference will bring together senior level experts to discuss the future challenges and opportunities involved in ensuring patients experience high quality care and choice.

Topics include:

  • The value of hospital quality in patient choice
  • Can technology make doctors more effective communicators?
  • Consumer experience
  • Shifting trends: how patient experience can be improved using national and international evidence
  • Transforming the patient experience to achieve healthcare’s quadruple aims
  • A multidisciplinary approach to improving the patient experience of discharge


Endorser Endorser Endorser


Janet Wagland

General Manager Community, Brightwater Care Group

Janine McIlwraith

Principal Lawyer, Slater and Gordon

Dr Aline Nassar

RN, Executive Healthcare Consultant/ Former Director of Health Affairs, Sydney

Dr Avnesh Ratnanesan

Chief Executive Officer, Energesse

Alison Verhoeven

Chief Executive Officer, Australian Healthcare and Hospitals Association

Henry Cutler

Director, Centre for the Health Economy

Stephen Mason

Chief Executive Officer, Australian Patients Association

Maree Boyle

Diabetes Educator, South West Healthcare

Glenna Parker

National Clinical Governance Manager, Ramsay Health Care

Liz Cashill

Patient Experience Manager, Melbourne Health

Elizabeth Carrigan

Chief Executive Officer, Australian Pain Management Association Inc. (APMA)

Noel Panilagao

Clinical Nurse Educators, Bupa Aged Care Australia

Michelle Muir

Clinical Nurse Educators, Bupa Aged Care Australia

Katie Doan

Patient Experience Program Coordinator, Melbourne Health

Megan Hoffmann

Nursing Workforce Coordinator, Melbourne Health

Tim Lo

Disability Accommodation Services, Brightwater Care Group

Carmen Barnard

Discharge Planning Nurse, Spencer Clinic Inpatient Unit

Moyez Jiwa

Associate Dean, Melbourne Clinical School, University of Notre Dame Australia

when & where

27 - 28 Apr 2017

Rendezvous Grand Hotel
328 Flinders Street
Melbourne, VIC 3000
03 9250 1888

Book Accommodation with Lido Group
For your convenience Lido Group will manage your accommodation needs. Click here or call 02 8585 0808.


Still have a question?

Lisa Hedlund
Conference Manager
+61 2 9080 4058

Samantha Lister
Sponsorship & Exhibition Manager
+61 2 9080 4432

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