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25th Annual National Workers’ Compensation Summit

Australia’s leading platform for legislative updates and workers’ compensation case studies

28 February – 1 March 2024 | Novotel Melbourne on Collins

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Early Bird rate expires 15 February 2024


The way in which we work is changing, and so too is the place, and how often we work there. Automation is increasing, new forms of work are emerging and hybrid workplaces are now commonplace. One constant though is that employees continue to be injured carrying out their work.

The 25th Annual Workers’ Compensation Summit will look at the evolving workplace and assess how current workers’ compensation schemes reflect modern times. How well do schemes cater to psychological injuries, and how effective are workplace well-being programs in preventing harm? As the political landscape changes, we will analyse WHS policy development and assess their likely impact on workers’ compensation and the health and safety of all workers, irrespective of how, when, and where they work.

Join us in Melbourne on the 28th February for pre-conference workshops, with the main summit sessions taking place on the 29th February and 1st March 2024.


Christian Fanker

Director, Workers Compensation Scheme Design, Policy and Performance, State Insurance Regulatory Authority (SIRA)

Jason Lardelli

Executive Director, Scheme Reform, WorkSafe VIC

Jacqueline Agius

Work Health, and Safety Commissioner, WorkSafe ACT

Robyn Pearce

Executive Director, WorkSafe Tasmania

Jennifer Cameron

Mental Health Implementation Lead, Test & Learn, Workers Compensation, iCare

Andrew Smith

Director, Personal Injury, Haylo People

Dr David Brentnall

Managing Director, Axis

Erin Gooey

Head of Health, Safety and Wellbeing, Medibank

Hayley Vizzone

Head of Safety and Health Service Delivery, Qantas Group

Dr Timothy Doyle

Principal Psychologist, Proof of Character

Nabeel Nizam

Manager, RTW & Compensation Management, Ambulance Victoria

Lidia Stojanovski

Senior Manager Value Based Health Care, Victorian Transport Accident Commission

Olivia Pantelidis

General Manager of Care Partnering, Australian Unity

Andrew Douglas

Managing Principal, FWC Lawyers

Craig Simpson

National Manager – Premium Strategy & Analytics, Lockton Companies Australia

Rhea Mercado

Healthcare Humanist, The Intelligent Rebellion

Liv Hewitt

Head of Recover at Work, Goodstart Early Learning

Julian Hodder

General Manager, Injury Management, Australia Post

Tennille Cilia

Managing Director, Preventure ANZ

Winitha Bonney OAM

Thought Leader in Inclusion & Leadership, Winitha.Com

Kaishan Mellis

Tea & Wellness Educator, A Leaf Story

Geniere Aplin

CEO, EML Solutions

John Kilburn

Head of Business & Commercial Strategy, Comtrac

Karly Henry

Senior Safety & Wellbeing Specialist, iCare

Susie Walford

General Manager Federal Self Insurance, EML

David Pickering

General Manager Victoria, EML

Skye Buatava

Director, Strategic Intelligence and Research, Strategy & Programs, SafeWork NSW

Nicola Adam

Manager, Early Intervention and Injury Management, Berry Street

Kathy Hubble

CEO & Founder, Amelio Health


9:00 am

OPENING | Registration & Welcome Drinks

9:30 am

Research shows time and time again that psychological safety is the biggest driver of high-performing teams and individuals and the foundation, the absolute bedrock of inclusive teams and cultures.

In this session, you will learn;

  • What psychological safety is, and isn’t?
  • What microaggressions are and how they differ from person to person and impacts a team’s performance.
  • What psychological safety looks like in the workplace and amongst teams?
  • Actionable and practical steps to create it in the workplace.

Importantly, we will also look at how psychological safety links to respect at work, psychosocial hazards and speak up cultures.

This is an interactive session and there will be time at the end of the session for Q&A – plug it into your diary and see you there.

11:00 am

Morning Tea & Networking Break

11:30 am


12:30 pm

End of Workshop A & Lunch Break

1:30 pm

Complex psychological and physical claims are often exceptionally difficult to manage. Sometimes the claims stretch credulity, and the actions of the claimant can offend and suggest fraud.

What is fraud and what do you do?

When is a claim ‘complex’, are there more of them now than ever before, will that get worse, and how do you develop a sound strategy to prevent them and mitigate the impact on people and premium when they do arise?

What are the red flags before a complex claim is made and what action must you take to prevent it?

The workshop explains best practice and the relevant law and places these new skills under the microscope in fascinating case studies. Workers’ compensation is not law in a silo. Safety, equal opportunity, privacy, and employment law are always present in managing complex claims and can make the difficult circumstances even more unmanageable. Knowing how all the law interacts and what is the best people practices means more than avoiding claims – it is a methodology that improves retention of talent, productivity and reduces conflict and risk in your workplace.

2:30 pm

Afternoon Tea & Networking Break

3:00 pm


4:00 pm


9:00 am

OPENING | Opening remarks from Chair

Susie Walford, General Manager Federal Self Insurance, EML


9:05 am

KEYNOTE ADDRESS | Updated Plans for 2024 – Future Trends & Challenges for the Industry

Jason Lardelli, Executive Director, Scheme Reform, WorkSafe VIC

9:35 am

  • All states having individual and differing regulations, and interventions for workers compensation.
  • How do different states regulate and govern employee workers compensation claims, what has been tried and tested that can be implemented nationally.
  • Cross-border arrangements and obligations from all states to ensure that workers are covered under workers compensation schemes.

10:15 am

  • Obligations and Responsibilities of Employers in creating a Safe Workplace Culture.
  • Reducing the Stigma Surrounding Mental Health Claims.
  • Promote and support education and training on matters relating to work health and safety.

10:45 am

REGULATORY ADDRESS| SIRA Updates & Reforms for 2024

Christian Fanker, Director, Workers Compensation Scheme Design, Policy and Performance, State Insurance Regulatory Authority (SIRA)

11:15 am

Morning Tea & Networking Break


11:45 am

  • Value based healthcare to have improved outcomes for injured workers and ensures that injured employees receive the best care possible.
  • Measuring the value of medical treatments and interventions, VBHC helps insurance providers and employers allocate resources effectively.
  • The opportunity for insurers to innovate models of care and payment models to support better outcomes.

12:15 pm

  • Co-designing a VBP model with TACs VOC provider panel.
  • How did piloting a VBP model in VOC Rehab impact Return-to-Work outcomes for TAC clients?
  • The importance of data analytics and automated data collection processes.
  • VOC provider feedback and experience during co-design and pilot implementation.


12:45 pm

  • Workers Compensation Professionals face challenges serving injured workers in intricate systems.
  • To secure the industry’s future, we must exemplify responsible leadership, and re-imagine HR practices focused on nurturing talent, fostering cultures of trust, and igniting the passion in professionals.

1:25 pm

Amelio Health Program

Kathy Hubble, CEO & Founder, Amelio Health

1:35 pm

Lunch and Networking break


2:35 pm

  • Enhancing organisation reputation through modern investigations and understanding the ongoing transformations in investigative practices that ensure increased accountability.
  • The use of AI to combat the myriad of investigative challenges – The Perils and Pitfalls and what it means for your investigators and business as a whole.
  • Mobility, Security, and the Cloud – Confronting the changing paradigm of modern workplace investigations.


3:05 pm

  • Proactive safety measures and training programs can reduce the frequency of workplace injuries.
  • Ensuring that injured workers receive appropriate rehabilitation and support for a full recovery is critical.
  • Implementing effective return-to-work programs and coordinating efforts to ensure injured employees can transition back to the job seamlessly.

3:45 pm

CLOSING | Closing remarks from the Chair

Susie Walford, General Manager Federal Self Insurance, EML

3:50 pm

END OF DAY ONE | Afternoon Tea & Networking Break

6:00 pm

The Crafty Squire
127 Russell Street, Melbourne VIC 3000

9:00 am

OPENING | Opening remarks from Chair

David Pickering, General Manager Victoria, EML


9:05 am

  • Operational claims team that is seeking to make changes to the way case management has been traditionally delivered to understand how to deliver more person-centred approaches.
  • Early initiatives have looked at how we can connect injured workers to recommended treatment as quickly as possible.
  • How we can give injured workers more choice in their recovery journey and the role of capability building for both Case Managers and employers.


9:35 am

  • What our workforce wants?
  • Drivers to attract and retain key industry talent.
  • Insights from HAYLO People’s Workers Compensation Talent/Salary Survey


10:05 am

  • What are the changes in legislation that will impact on Victorian workers and employers?
  • The aftermath of 2023/2024 rate changes and Victorian capping increases.
  • Strategies and tools to ensure you’re ready for what lies ahead.

10:35 am

  • The importance of transforming workplace wellness
  • Strategies and tools for educating employees about health and well-being, successful educational initiatives, and engagement tactics.
  • The use of data analytics to make informed decisions about workplace wellness programs.
  • Discuss key performance indicators (KPIs) and metrics for evaluating the effectiveness of engagement strategies in reducing claims and promoting well-being.

11:05 am

Morning Tea & Networking Break


11:30 am

  • How to implement a program that accommodates both physical mental and health through the same single-entry point.
  • What is the profile of injuries and how were they stratified into different care pathways.
  • How successful was the program and was there a return on investment.


12:00 pm

  • Role of clinical psychologists in workers compensation
  • Injured workers, what to do with psych injuries.
  • Trauma, harm, and mental health injuries in workers compensation

12:30 pm

Lunch and Networking break

1:30 pm

  • The importance of facilitating the return of injured workers to the workplace and the benefits for workers and employers.
  • Core elements of a successful return to work program, and the role of occupational health and safety professionals.
  • Key performance indicators (KPIs) and metrics to assess the success of return-to-work programs, with objectives of continuous improvement and program evaluation.
  • The significance in supporting injured workers and maintaining a healthy and productive workforce.

2:00 pm

  • Delays or disputes in the claims process can have ethical implications, as injured workers may face financial hardships while awaiting resolution.
  • Balancing the need for thorough investigations with respect for an individual’s privacy rights.
  • Determining appropriate and ethical standards for medical treatment and rehabilitation.

3:00 pm

CLOSING| Closing remarks from the Chair

3:50 pm

END OF SUMMIT| Afternoon Tea & Networking


Packages Price
2 Day Conference$2895+GST
2 Day Conference + Both Workshops$3695+GST
2 Day Conference + Workshop A$3295+GST
2 Day Conference + Workshop B$3295+GST
Extras Price
Additional Dinner $350+GST
Packages Price
2 Day Conference$3895+GST
2 Day Conference + Both Workshops$4695+GST
2 Day Conference + Workshop A$4495+GST
2 Day Conference + Workshop B$4495+GST
Extras Price
Additional Dinner $350+GST

Dinner is included in Conference Package

Super early bird rate expires 15 January 2024
Early bird rate expires 15 February 2024

Corporate/Government/Regulators/NFP Rate Super early bird Early bird Full rate
Conference only $2,495 + GST $2,695 + GST $2,895 + GST
Conference plus one workshop $2,895 + GST $3,095 + GST $3,295 + GST
Conference plus two workshops $3,295 + GST $3,495 + GST $3,695 + GST
Standard (Insurance and Service Providers Rate) Super early bird Early bird Full rate
Conference only $3,495 + GST $3,695 + GST $3,895 + GST
Conference plus one workshop $3,895 + GST $4,095 + GST $4,495 + GST
Conference plus two workshops $4,295 + GST $4,495 + GST $4,695 + GST

Event Code of Conduct

This code explains our expectations and rules, which includes general good practice behaviour – because actions can impact others and everyone has a role to play in getting it right.

Anyone not following these rules or behaving in an unacceptable way will be asked – and expected – to stop doing so immediately and may be removed from the event. Read our Event Code of Conduct here.


ConnectMe • Networking enhanced

All of our events utilise a bespoke dynamic smartphone app, ConnectMe – which guarantees attendees a premium event experience. Logins are sent prior to the conference commencement allowing you to check who’s attending, schedule in meetings and catch ups, participate in live Q+A and interactive polls, and much more. ConnectMe ensures you never miss a beat prior, during and post event.


Our Commitment to Sustainability

In Australia, we are committed to running our events in an environmentally and socially responsible way. Across Informa Connect we are focusing on the short and long-term sustainability impacts we have on customers and colleagues alongside the communities we work in.

We recognise that it’s not just about the way we produce our events and products but recognising that we have a role to play in providing a space to work in partnership together with our markets to inspire the sustainable development of the industries we serve.

To read more on our latest sustainability reports and Faster Forward initiatives – click here.

when & where

28 Feb - 01 Mar 2024

Novotel Melbourne on Collins
270 Collins St,
Melbourne VIC 3000
03 9667 5800

Book accommodation with HotelMaps
To access the best available rate, book here.


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