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Urgent Care Clinics Conference

Navigate the $1 Billion Healthcare Transformation: Urgent Care Strategy, PHN Partnerships & Government Funding

16 – 17 June 2026 | Swissotel Sydney

BUY A PASS Register Your Interest Download Brochure

Early bird rate $1,395 + GST - expires on 1 May 2026 // See Pricing below

overview

Australia’s urgent care landscape is rapidly evolving. With 90 Medicare Urgent Care Clinics now operational and 50 more launching by December 2025, the sector is experiencing unprecedented growth backed by $644 million in new government funding.

The Urgent Care Clinics Conference is the only dedicated national forum positioned at this unprecedented change. An unmissable gathering for urgent care professionals, industry leaders, innovative practitioners, and forward-thinking healthcare administrators for two intensive days of learning and networking. This comprehensive event combines cutting-edge clinical insights with practical business strategies, designed specifically for the unique challenges facing urgent care providers in today’s rapidly evolving healthcare landscape.

Attendees can expect an immersive experience featuring expert-led sessions, interactive workshops, and peer-to-peer learning opportunities that address both clinical excellence and operational efficiency.  The event also provides unparalleled networking opportunities, connecting attendees with potential partners, suppliers, and collaborators who are shaping the future of urgent care delivery.

Key Conference Topics

  • Measuring UCC Effectiveness – What impact UCCs are having on ED presentations, patient outcomes, and cost-effectiveness based on early data
  • Getting UCCs Up and Running – How PHNs choose locations, run tenders, and work with communities to open new clinics
  • New Funding Rules Coming – Changes from fixed payments to performance-based contracts starting October 2025
  • Staffing Your UCC – Why some clinics can’t find doctors while others have GPs lining up to work there
  • Should UCCs Share Space with GP Clinics? – Pros and cons of co-locating versus running standalone urgent care
  • Walk-ins vs Bookings – Different ways UCCs handle patient appointments and what works best
  • Federal vs State UCCs – Managing when you have both types in the same area
  • Collaboration and Building Local Partnerships – Working with hospitals, ambulances, pathology labs, and radiology services
  • Improving Access in Regional Areas – How UCCs help when there aren’t many after-hours GPs around
  • Tech Problems and Solutions – Dealing with telehealth gaps, phone triage, and getting the right IT systems
  • Rolling Out 50 New UCCs – Managing the big expansion happening between October and December
  • Teaching Practice Managers the Ropes – Helping managers understand how the UCC business model works
  • Keeping Quality High – Making sure all UCCs deliver good care no matter who runs them or how they operate

 

Who attends?

  • Primary Health Networks (PHNs) – Commissioning and oversight bodies
  • Government – Federal and State Government Representatives – Policy makers and funding authorities
  • Healthcare Corporates & Major Providers
  • Emergency Department Leaders
  • Healthcare Practitioners & Clinical Leaders
  • Investment & Development Professionals
  • Real Estate Investors and Facility Developers
  • Academic Researchers – Health economists and policy analysts
  • Practice Managers – Seeking to understand the UCC model

 

What Makes This Event Unique

🎯 Only Dedicated UCC Conference in Australia

This conference focuses exclusively on urgent care clinic implementation, operation, and optimization—delivering specialized content you can’t find elsewhere.

⏰ Perfect Timing During Critical Transition

Positioned during the “niche transition period” when 50 new UCCs are launching and performance-based contracts begin October 2025—when insider knowledge is most valuable.

💰 Access to $644 Million in New Funding

Now is the time to be networking with decision makers and representatives controlling the next wave of UCC funding and expansion decisions.

🏥 Complete Ecosystem Representation

The only forum bringing together PHNs, government policy makers, major healthcare corporates, ED leaders, and successful UCC operators in one room.

Speakers

A/Prof Lindsey E. Fish

Chief, Division of Urgent Care, Medical Director, Federico F. Peña Southwest Urgent Care Clinic, Denver Health and Hospital & Associate Professor of Medicine, Division of General Internal Medicine, University of Colorado

Sarah Sinclair

Assistant Secretary – Urgent Care Branch, Primary Care Division, Australian Government Department of Health, Disability and Ageing

A/Prof John Adie

UCC Training & Education Lead, ForHealth Group

Dr Peter Kopp

Medical Director, Minor Injury and Illness Clinic and Virtual Acute Care Service | Sunshine Coast Health

Dr Simon Rohde

Emergency Specialist, St Andrews War Memorial Hospital & Director, Fast Track Urgent Care

Dr Carolyn Roesler

Clinical Director SA- Head of Governance (Policies & Procedures), ForHealth

Ryan Lovett

Chair, Australasian College of Paramedicine

Dr Piers Truter

Raine Clinician Research Fellow, South Metropolitan Heath Service, Advanced Scope Physiotherapist, Emergency & Orthopaedic Departments, Fiona Stanley Hospital, Advanced Scope Physiotherapist, ED Musculoskeletal Diversion Pathway, Rockingham General Hospital

Dr Srividya Kota

Deputy Co-Chair ‘Urgent and emergency presentations to primary care’ Specific Interest Group and Medical Educator, RACGP, Director of Clinical Training, Queensland Health, Chief Investigator, RACGP 2026 Educational Research Grant and RACMA Candidate

Dr Carmel Mezrani

Clinical Director Community Chronic and Complex Care, Central Coast LHD

Scott Beattie

Director – Bupa Medical, Bupa Health Services

Darren Webb

Chief Community Officer, St John WA

Dr Jane Pearce

Health Consumer & Advocate

Adj. Associate Professor Michelle Murphy ASM

Head of Quality & Patient Experience – Urgent Care, ForHealth

Professor Lisa Nissen

Director and Taylor Family Chair, HERA Program Director - Health Workforce Optimisation, Centre for the Business & Economics of Health, The University of Queensland

Dr Alistair Sullivan

CEO, White Cross Healthcare, Founding member, Royal New Zealand College of Urgent Care

Nicole Carter

Nurse Practitioner and PhD Candidate, Curtain University

Associate Professor Nigel Barr

Discipline Lead Paramedicine, School of Health, University of Sunshine Coast

Dr Rubina Bunwaree

Consultant Emergency Physician & Clinical Lead, Barwon Health North

Agenda

8:50 am

DAY ONE WELCOME | Opening remarks from the Chair

Dr Simon Rohde, Emergency Specialist, St Andrews War Memorial Hospital & Director, Fast Track Urgent Care

9:30 am

Medicare Urgent Care Clinics: Insights and Partnerships

Sarah Sinclair, Assistant Secretary – Urgent Care Branch, Primary Care Division, Australian Government Department of Health, Disability and Ageing

10:30 am

Networking Break

11:00 am

  • Overview of the Caloundra Minor Injury and Illness Clinic (MIIC) Model of Care within the Sunshine Coast Hospital and Health Service, Queensland Health.
  • Clinical governance: Scope of Practice, escalation pathways and risk management.
  • Case mix analysis: Complexity, acuity, and procedural workload.
  • Integration with GPs, the Emergency Department, and Virtual Care.
  • System impacts: ED diversion, patient access and flow, training implications.
  • Clinical Case: end-to-end patient journey

11:30 am

  • Understand how scope‑of‑practice reform can expand capacity and reduce bottlenecks in urgent care
  • Identify key workforce levers that can support a more flexible, responsive urgent care system
  • Explore policy and implementation strategies for sustainable workforce reform in urgent care settings
  • Examine real-world examples of scope optimisation improving patient flow and service delivery

12:00 pm

As Australia’s urgent care footprint expands, workforce capability has become the defining factor in delivering safe, high-quality, sustainable care. In this session, leaders from ForHealth – the nation’s largest urgent care provider and the University of the Sunshine Coast – Delivery Graduate Certificate in Urgent Care, share how a strategic university–industry partnership is reshaping workforce development at scale.

This session explores how academic collaboration and real-world service delivery are being integrated to build a future-ready urgent care workforce.

12:30 pm

Networking Lunch

1:30 pm

  • Overview of the Central Coast LHD urgent care model and its unique approach
  • Key differences between state-funded and Medicare-funded urgent care clinics
  • Challenges in service delivery and integration with broader healthcare systems
  • Learnings from implementation and operational experiences
  • Opportunities for improvement and future directions for the model

2:00 pm

  • Insights into the clinical capabilities of paramedics and their role within urgent care teams
  • Exploring a multidisciplinary approach to ensure all team members, including paramedics, utilize their skills effectively
  • Common myths about paramedics in urgent care and clarifying their contributions to patient care
  • How to identify the right type of paramedic and experience level for urgent care settings

2:30 pm

Speaking opportunities available. Contact Lily Doherty [email protected]

3:00 pm

Afternoon Tea

3:30 pm

  • Understand a consumer perspective on urgent care centres and how these are considered within all available health services that provide care on demand
  • Describe the ideal approach to working with consumers in providing urgent care
  • Integrate consideration of consumer care seeking needs and expectations into urgent care service design
  • Understand the need for consumer informed education strategies to compliment urgent care uptake

4:00 pm

  • How do we define urgent care clinics, and why is a clear definition critical?
  • What are the key components that contribute to the success of urgent care centers?
  • Examining workforce composition: What is the right balance of doctors, nurses, and other professionals?
  • Comparing funding models: State-funded vs. Commonwealth-funded – what are the implications?
  • Assessing equipment and skillsets: What is essential for delivering effective urgent care?

4:45 pm

Closing remarks from Chair

4:50 pm

Networking Drinks

9:00 am

DAY TWO WELCOME | Opening remarks from the Chair

Dr Simon Rohde, Emergency Specialist, St Andrews War Memorial Hospital & Director, Fast Track Urgent Care

9:10 am

  • The history and development of urgent care in New Zealand: How the model evolved to meet community needs
  • Insights from clinic owners on the challenges and successes in establishing and running urgent care centers
  • Understand the New Zealand standard for urgent care: Why it was created and its role in ensuring quality care
  • Key lessons from New Zealand’s journey that can inform urgent care practices internationally

9:40 am

  • Practical learnings from inside Bupa-run clinics
  • The Bondi tragedy: A proven case for hospital system relief
  • Beyond siloes: The true value of public–private collaboration

10:10 am

  • Insights from a PHN in managing and expanding urgent care clinics
  • Lessons on integrating urgent care into local communities and existing health services
  • Collaborating with stakeholders like GPs, state-run urgent care centers, and hospital EDs
  • Key takeaways from navigating challenges and building effective healthcare partnerships

10:40 am

Networking Break

11:10 am

  • Case study of six federally funded, privately operated urgent care centres offering a community-focused alternative to hospital emergency departments
  • Unique “one-roof” care model integrating urgent care, GP, dental, pathology, and X-ray services for streamlined patient experiences
  • Partnerships with insurers, enabling affordable, accessible care with minimal out-of-pocket costs
  • Emphasis on continuity of care
  • Lessons learnt from this urgent care model

11:40 am

  • Taxonomy and terminology in urgent care
  • Evidence supporting NP-led care models
  • Barriers to implementing NP roles
  • Opportunities to optimize NP integration and effectiveness

12:10 pm

Networking Lunch

1:40 pm

  • The integration of the urgent care centre within a larger health service, focusing on resource sharing and reducing duplication
  • Learnings from the nurse practitioner and advanced practice physiotherapist-led model, including the use of telehealth for medical support
  • How does the service complement the nearby tertiary hospital and support a vulnerable community while reducing ED demand?
  • The impact of staff cross-training and shared roles on workforce collaboration, efficiency, and safety
  • The effectiveness of partnerships with adjacent hospitals and the potential for further integration to improve care delivery

2:10 pm

  • The unique role of Aboriginal Community Controlled Health Services (ACCHOs) in urgent care
  • Insights from ACCHOs involved in urgent care clinics across Australia
  • Key lessons and learnings from Indigenous-led healthcare approaches
  • Case studies showcasing impactful community-driven initiatives

2:40 pm

  • How do we measure success with urgent care centres? what are the key indicators that matter?
  • How important is virtual care and emerging technologies in urgent care across Australia and how can it be better leveraged?
  • Practical steps to improve service integration and triaging processes
  • Education – how do we bring staff to the level they need to be to operate at full scope of practice in UCCs? How do we educate the wider health sector and consumers about the value of UCCs?
  • Where are the gaps in care provided by urgent care? e.g. mental health?
  • Why are clear pathways and links between services important?

3:25 pm

Closing remarks

3:30 pm

Afternoon Tea & Conference Close

Sponsors

exhibitors

Pricing

Packages Price
Package (Two Days Conference)$1695$1395+GST Early Bird Rate Early Bird Rate
Virtual Pass$1595$1295+GST Early Bird Rate Early Bird Rate
Extras Price
Workshop $200+GST
Packages Price
Package (Two Days Conference)$995+GST
Extras Price
Workshop $200+GST

Event Pricing

  • Early bird rate $1,395 + GST – expires on 1 May 2026
  • Full rate $1,695 + GST – from 2 May 2026

when & where

16 - 17 Jun 2026

Swissotel Sydney
68 Market St,
Sydney NSW 2000
(02) 9238 8888
www.swissotelsydney.com.au

contact

Still have a question?

General Information & Registration
Customer Service
+61 2 9080 4307
[email protected]

Sponsorship & Exhibition Opportunities
David Espitia
+61 2 9080 4311
[email protected]

Speaking Enquiries
Frankie Brewer
+61 439 780 927
[email protected]

Marketing & Media Enquiries
Paul O’Connor
[email protected]

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