Join us on 14-16 October 2020 at the Sheraton Mirage, Gold Coast, for the 30th annual Credit Law Conference.
Bringing together financial services institutions, regulators, professional service organisations, industry associations, and market disruptors, the annual conference and networking event is a critical platform to discuss the future of credit and lending in Australia.
This year’s expert speaks will provide commentary on the key issues currently afflicting the industry, topical and invaluable information and insights to inform, as well as strong thought leadership to ensure better consumer outcomes.
In the wake of the Royal Commission into Misconduct into Banking, Superannuation and Financial Services, this year’s comprehensive agenda will also shine a light on the implementation of Commissioner Hayne’s recommendations, with a strong focus on ensuring better consumer outcomes.
In a year of reform and re-establishing trust, the Credit Law Conference 2019 is a critical platform for open dialogue and is a not-to-be-missed event for Australia’s law firms, regulators, banks, credit unions, NBFIs, P2P lenders, financial services ombudsmen, and consumer lenders and advocates.
Date: 4 September 2019
9:30 WORKSHOP REGISTRATION | Tea & Coffee
10:00 WORKSHOP 1 | ASIC
Looking for a mortgage: consumer experiences and expectations in getting a home loan
Examining the ways in which findings and insights from ASIC’s research can help inform current and proposed reform processes for brokers and home lending. The workshop will be run by ASIC.
Tim Gough, Acting Executive Director, Credit, Retail Banking & Payments, Financial Services, ASIC
Susanne Noack, Senior Manager, Credit, ASIC
11:30 Networking and refreshment break
12:00 WORKSHOP 2 | AFCA
The fairness revolution: decision making through a lens of fairness.
Hear from Banking and Finance Lead Ombudsman Evelyn Halls and Senior Manager Michelle Kumarich about the focus on fairness at AFCA and research being undertaken to articulate how fair decisions are made. Meeting the expectations of financial firms and complainants into the future means unpacking fairness and finding the key to applying it consistently. In this engaging session, we will workshop case studies to highlight what this looks like.
Evelyn Halls, Ombudsman, Banking and Finance, AFCA
Michelle Kumarich, Senior Manager, AFCA
1:30 Lunch and networking break for Workshop Attendees