Looking at the future of the credit card and why ‘millennials’ are choosing debit over credit

A picture tells a thousand words and the imagery used in, and presentation of, advertisements is just as important as the language used within them. The session will recap ASIC’s recent action, the common pitfalls, and what good looks like in relation to advertising.

CCR will significantly change the lending landscape in Australia and we discuss the implications for consumers and lenders alike. Looking at evidence from CCR pilot studies and learnings from overseas regimes we discuss who will benefit from positive data sharing and use.

Invaluable insights into what causes financial hardship and why Australian households are experiencing serious debt overload.

Will tougher penalties impact lending behaviour? We discuss rebalancing stake-holder interests to manage risk and reputation.

The digital space provides challenges for mortgages and we take a closer look at the legal considerations around providing credit online today.

10 years since the collapse of Lehman Brothers we reflect on what Australia has learnt from such a crisis and how it still influences decisions around risk today.

Australia still takes cautionary steps when it comes to mortgage innovation and with the amount of innovation occurring in the digital space with open data we discuss how ‘useful data’ informs risk takers today.

Regardless of the model used to originate business credit shared key legal issues arise. Exploring some of these issues that are unique to small-business lending, which include, determining the purpose of the loan and whether certain consumer laws apply, we look at
licensing and digital contracting issues among other prudential regulations. We examine what constitutes a “business purpose” for a loan and ask will companies like Amazon lending to small businesses and making informed decisions based on useful data change the game?

Has regulation become self-defeating? We discuss the obligations of the regulator and the regulated in these challenging times for the industry. There is a need for both but are we in need of a Financial Regulator Assessment Board? The Murray Inquiry recommended such a board be in place to provide further oversight and we debate the current regulatory architecture and why such a board is necessary, whilst acknowledging the current Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry.

Open banking will give the consumer greater control of the data that banks and other financial institutions currently hold. This session will examine the implications around retrieving data from a financial services provider to share with a third party whilst looking at the institution’s obligations to the consumer. Looking at the United Kingdom and South African models we learn from their lessons so far what is best practice.

We examine the positive impact of customer advocacy when an organisation gets it right and discuss what that internal process looks from bank to bank. Looking at the difference in approach between institutions we discuss the role the advocates are playing towards better consumer outcomes and how they may be called to play a greater role going forward.