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29th Annual Credit Law Conference

Royal Commission, reform and re-establishing trust

4-6 September 2019 | Sheraton Mirage, Gold Coast

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Special Rates Available For Consumer Advocates & Legal Aid // See Pricing Below


Join us on 4-6 September 2019 at the Sheraton Mirage, Gold Coast, for the 29th annual Credit Law Conference.

Bringing together financial services institutions, regulators, professional service organisations, industry associations, and market disruptors, the annual conference and networking event is a critical platform to discuss the future of credit and lending in Australia.

This year’s expert speaks will provide commentary on the key issues currently afflicting the industry, topical and invaluable information and insights to inform, as well as strong thought leadership to ensure better consumer outcomes.

In the wake of the Royal Commission into Misconduct into Banking, Superannuation and Financial Services, this year’s comprehensive agenda will also shine a light on the implementation of Commissioner Hayne’s recommendations, with a strong focus on ensuring better consumer outcomes.

In a year of reform and re-establishing trust, the Credit Law Conference 2019 is a critical platform for open dialogue and is a not-to-be-missed event for Australia’s law firms, regulators, banks, credit unions, NBFIs, P2P lenders, financial services ombudsmen, and consumer lenders and advocates.




Tim Gough

Acting Executive Director, Credit, Retail Banking & Payments, Financial Services, ASIC

Evelyn Halls

Lead Ombudsman - Banking and Finance, AFCA

Jon Denovan

Special Counsel, Dentons

Catherine Wolthuizen

Customer Advocate, Retail and Small Business, NAB

David Locke

Chief Ombudsman & CEO, AFCA

Karen Cox

CEO, Financial Rights Centre

Professor Deen Sanders OAM

Partner, Deloitte

Jaime Lumsden Kelly

Solicitor Director, The Fold Legal

Elise Ivory

Partner, Dentons

Julian Fenwick

Chair, RegTech Association

Lisa Schutz

CEO, Verifier

Gerard Brody

CEO, consumer Action Law Centre

Amanda Storey

Director of Legal Practice, Consumer Action Law Centre

Pauline Vamos

Director, The Banking & Finance Oath

Christine Cupitt

Executive Director, Policy, Australian Banking Association

Dr Marina Nehme

Senior Lecturer, Faculty of Law, UNSW Australia

Susan Mitchell

Chief Executive Officer, Mortgage Choice

Narelle Smythe

Partner, Clayton Utz

Amber Warren

Partner, Dentons

Andrea Beatty

Partner, Piper Alderman

Samantha Carroll

Practice Director, Governance, Compliance & Regulation, Ash St. Legal & Advisory

Bradley Lynch

Senior in house Counsel, People's Choice Credit Union

Greg Ashe

Director, QED Risk Services

Karl Turner

Chief Operating Officer, AFIA

Christian Mikula

Group Senior Specialist Major Projects, Financial Services, ASIC

Michael Anastas

Partner, HWL Ebsworth

Rachel Walker

Senior Associate, Dentons

Rod Cameron

Partner, Hicksons

Jill Lawrence

Assistant Director, Advocacy , ASBFEO

Anna Fitzgerald

Group Head of Corporate Relations, Prospa

Adam Lane

Managing Director, Tradeplus24

David Carter

Partner, Dentons

James Moore

Partner, HWL Ebsworth

Hong-Viet Nguyen

Partner, HWL Ebsworth

Joshua Annese

Partner, Piper Alderman

Scott Jamieson

Head of Compliance, 86 400

John Davison

Managing Director, Dentons Risk Consulting, UK and Middle East

Susanne Noack

Senior Manager, Credit, ASIC

Michelle Kumarich

Senior Manager, AFCA

Scott Ainslie

Regional Director, Financial Services - ISAC

Event Images

View images from this year’s Credit Law Conference 2019

To visit the full album on Flickr, click here.



Date: 4 September 2019


Looking for a mortgage: consumer experiences and expectations in getting a home loan

Examining the ways in which findings and insights from ASIC’s research can help inform current and proposed reform processes for brokers and home lending. The workshop will be run by ASIC.

Facilitated by
Tim Gough, Acting Executive Director, Credit, Retail Banking & Payments, Financial Services, ASIC
Susanne Noack, Senior Manager, Credit, ASIC

11:30 Networking and refreshment break


The fairness revolution: decision making through a lens of fairness.

Hear from Banking and Finance Lead Ombudsman Evelyn Halls and Senior Manager Michelle Kumarich about the focus on fairness at AFCA and research being undertaken to articulate how fair decisions are made. Meeting the expectations of financial firms and complainants into the future means unpacking fairness and finding the key to applying it consistently. In this engaging session, we will workshop case studies to highlight what this looks like.

Facilitated by
Evelyn Halls, Ombudsman, Banking and Finance, AFCA
Michelle Kumarich, Senior Manager, AFCA

1:30 Lunch and networking break for Workshop Attendees

when & where

05 - 07 Sep 2019

Sheraton Grand Mirage Resort, Gold Coast
71 Sea World Drive
Main Beach QLD 4217
07 5577 0000

We have secured the Credit Law 2020 accommodation rate of $295* per room per night, including breakfast for one, for conference attendees at the Sheraton Grand Mirage Resort Gold Coast for the nights of the 13-15 October 2020 inclusive.

To book this rate, click here.

* Room availability and rates are subject to availability and valid until Friday 11 September 2020, unless sold out prior.


Still have a question?

Veronique Henrisson
Conference Producer
+61 (02) 9080 4054

Andrew Sinkovich
Sponsorship Manager
+61 (02) 9080 4008

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