Register your interest


Register your interest


28th Annual Credit Law Conference

Restoring Consumer Confidence in the Digital Age

5 – 7 September 2018 | Sofitel Gold Coast Broadbeach

Register Your Interest Download Brochure


The Annual Credit Law Conference brings together financial services institutions , regulators, professional service organisations, industry associations, and market disruptors to discuss the future of credit and lending in Australia.

Now in its 28th year, the Credit Law Conference curates content on significant issues afflicting the industry, topical and invaluable information and insights to inform, whilst providing strong thought leadership to ensure better consumer outcomes. The speaker faculty will not disappoint this year and the event is a must-attend for law firms, regulators, banks, credit unions, NBFIs, P2P lenders, financial services ombudsmen, and consumer lenders and advocates.

Restoring consumer confidence in the digital age will explore what we need to do as lenders to restore confidence in our products and services around lending and how we navigate this with the challenges of emerging technology and greater digitisation.

We explore:

  • Open banking
  • The Banking code of practice
  • The Australian Financial Complaints Authority (AFCA)
  • Comprehensive Credit Reporting
  • Responsible lending
  • Small Business lending practice
  • The future of credit
  • Fraud & cyber-security
  • Digital Mortages
  • Financial hardship
  • Lessons learnt from the GFC 10 years on
  • Achieving better consumer outcomes through customer advocacy



The Hon Helen Coonan

Chair, Australian Financial Complaints Authority (AFCA)

Michael Saadat

Senior Executive Leader – Deposit Takers, Credit & Insurers, ASIC

Philip Field

Lead Ombudsman, Banking & Finance, AFCA

Colin Neave AM

Customer Fairness Advisor, ANZ

Tony Pearson

Chief Economist & Executive Director, Australian Banking Association

Phil White

CEO, QBE Lender's Mortgage Insurance

Anne Scott

Principal Adviser, Australian Small Business & Family Enterprise Office

Clare Petre

Independent Customer Advocate, NAB

Adrian Ahern

Group Customer Advocate, Westpac

Richard McMahon

Senior Manager Deposit Takers, Credit & Insurers, ASIC

Fleur Grey

Senior Specialist, Deposit-takers, Credit & Insurers, ASIC

Christine Cupitt

Executive Director, Policy, Australian Banking Association

Professor Justin O’Brien

Director, The Trust Project

Jo McKinstray

Customer Advocate, ANZ

Dr Hilary Ray

Partner, Cowell Clarke

Scott Stierli

Senior Legal Counsel, Aussie

Katherine Forrest

Partner, King & Wood Mallesons

Dr Andy Schmulow

Senior Lecturer, The University of Wollongong

Dr Brendan French

Group Customer Advocate & Executive General Manager Customer Advocacy & Remediation, CBA

Chris Green

Group Senior Manager - Credit, ASIC

Katherine Temple

Senior Policy Officer, Consumer Action Law Centre

Alex Twigg

Co-Founder & CIO, Judo Capital

Julian Fenwick

Managing Director, GRC Solutions & Chair, The RegTech Association

Chris Deeble

Associate, The Fold Legal

Amanda Storey

Director of Legal Practice, Consumer Action Law Centre

Tommy Kiang

Senior Policy Manager, COBA

Helen Gordon

CEO, Australian Finance Industry Association

Scott Ainslie

Regional Director Australia & New Zealand, Financial Services ISAC

Rod Cameron

Partner, Hicksons

Gregory Mowle

Lecturer, The University of Canberra

Joshua Annese

Partner, Piper Alderman

Matt Duncan

Head of Credit Strategy & Infrastructure, NAB

Suanne Russell

Practice Leader Business Lending, Westpac

Paul Abbey

Chief Risk Officer, MoneyPlace

Karen Cox

Coordinator, Financial Rights Legal Centre

Simon Elwig

Head of Lending, Coredata

Brandon Khoo

Executive General Manager, Diversified Institutions Division, APRA

Craig MacKenzie

Co-Founder & Director, Granite Home Loans

Elise Ivory

Partner, Dentons

David Carter

Partner, Dentons

Amber Warren

Partner, Dentons

James Moore

Partner, HWL Ebsworth

Hong-Viet Nguyen

Partner, HWL Ebsworth

Michael Anastas

Partner, HWL Ebsworth

Andrew Galvin

Partner, HWL Ebsworth

Andrea Beatty

Partner, Piper Alderman

Christine Pearson

Executive Director, Policy, Australian Banking Association

Event Images

View images from Credit Law Conference 2018





10:00 WORKSHOP 1 | Australian Securities & Investments Commission (ASIC)

Chris Green, Group Senior Manager – Credit, ASIC
Richard McMahon, Senior Manager, Deposit Takers, Credit and Insurers, ASIC
Fleur Grey, Lawyer, ASIC

11:30 Networking and refreshment break

12:00 WORKSHOP 2 | Loan file ‘audit’ – ‘From intro to default’

Elise Ivory, Partner & Rachel Walker, Senior Associate, Dentons

1:30 Lunch and networking break for Workshop Attendees

when & where

05 - 07 Sep 2018

Sofitel Gold Coast Broadbeach
81 Surf Parade
Broadbeach QLD 4218
Tel: 1800 074 465

We have secured the Credit Law 2019 accommodation rate of $290* per room per night, including breakfast for one, for conference attendees at the Sheraton Grand Mirage Resort Gold Coast for the nights of the 3-5 September 2019 inclusive.

To book this rate, click here.

* Room availability and rates are subject to availability and valid until Friday 2nd August 2019, unless sold out prior.

Sheraton Grand Mirage Resort, Gold Coast
71 Sea World Drive
Main Beach QLD 4217
Tel: 07 5577 0000


Still have a question?

Veronique Henrisson
Conference Producer
+61 (02) 9080 4054

Andrew Sinkovich
Sponsorship Manager
+61 (02) 9080 4008

Get all the latest on Informa news and events

Informa Australia is the nation's leading event organiser. Our events comprise of large scale exhibitions, industry conferences and highly specialised corporate training.

Find out more