Heidi Madden

Acting Chief Operating Officer at Australian Criminal Intelligence Commission

Speaker

Heidi Madden is the Acting Chief Operating Officer and substantive Executive Director, Intelligence and Information Systems at the Australian Criminal Intelligence Commission (ACIC). She leads the delivery of national information systems and services used by more than 70,000 law enforcement and partner agency personnel across Australia.

With over 20 years of experience in the Australian Public Service, Heidi has held senior executive roles across the ACIC, Climate Change, Health, Finance, Agriculture and Employment portfolios. She has a strong track record leading enterprise technology, digital transformation and whole-of-government initiatives, combining deep technical expertise with strategic leadership.

Originally from regional New South Wales, Heidi holds a Bachelor of Information Technology (Information Systems) and a Graduate Certificate in Public Policy and Finance. She is passionate about innovation, collaboration and building high-performing teams that deliver meaningful outcomes for government and the community.