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Contract Claims, Variations & Disputes Masterclass

Training Course: A Complete Guide to Contract Issues Management

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Key Learning Objectives

  • Understand the aspects of contract administration that impact claims and disputes
  • Establish what issues/claims are and when they occur
  • Properly identify potential contract issues
  • Ensure claims are properly presented and supported by relevant facts
  • Establish how claims should be quantified and valued
  • Understand what contractual requirements are in relation to claims
  • Determine an effective claims management procedure
  • Understand obligations when assessing claims
  • Discover specific negotiation and behavioural skills to reduce the amount of time and energy spent on claims
  • Understand the possible behavioural outcomes and learn an approach to avoiding negatives
  • Gain insights into the nature of the various approaches to contractual dispute resolution

About the Course

How many times have legitimate claims for money and/or time been overlooked or rejected because they have not been identified or substantiated?

This practical course is based around carefully designed case studies that highlight what should happen, where people have gone wrong and best practices that you can utilise. It aims to ensure your issues are identified, managed and agreed within the restrictions imposed by any agreement or contract.

Where the contract or agreement provides little or no guidance regarding claims or disputes, the course will discuss what options are available, and how they should be implemented.

The management of contract issues includes a number steps which should be followed to ensure the best possible outcome is achieved. Therefore, the course will consider what information is required to properly substantiate and justify entitlement.

The course will also look at how that information should be presented, what methods of evaluation are available and when to use them. It mixes updates in theory and concepts with practical wisdom.

Who Will Benefit

This practical masterclass is based on testing, applying and refining one’s knowledge with real scenarios. It launches immediately in to applying the instructor’s expert knowledge and insights into tricky, complicated claims and disputes. It is structured around case studies.

It will benefit anyone working in the building, construction, engineering, production or supporting industries who is involved with the administration and management of contracts, from the principal or contractor side.


Beverley Honig

Live Online Training

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Catering to meet all your learning needs:

  • Get high quality practical training from our expert instructors
  • From Face To Face, Online and Blended Learning, get a superior solution for your learning needs
  • Learn live online in an interactive environment
  • Invest in yourself. Invest in your team.

Register today for our Live Online Training courses and fi nd out how they can help you transform the way you work. Contact one of our training consultants on to find out more.

View Live Online Training Brochure

How In-house Training works?

Interested in exploring how our In-house Training works?

Cost-effectiveness aside, one of the biggest benefits to our clients of in-house training is the opportunity to customise and tailor the content, delivery method and exercises of a training course to their exact needs. In order to achieve this, we follow a collaborative approach to bring the client & the trainer together to explore needs, shape content and define outcomes.

This video will give you an insight into the process and how bespoke courses are achieved. For more information please contact Holly on +61 (02) 9080 4454 or email

The CMP Certification Framework

The CMP provides a robust method of up-skilling and recognising an individual’s expertise and experience in contract management and procurement. Our combination of in-class teaching, facilitation, knowledge based testing and workplace evidence based examinations has been carefully crafted to not only teach knowledge and skills, but to also demonstrate how individuals can apply their knowledge to work based situations. This Certification is recognised by IIBT and World Commerce & Contracting.

Informa Corporate Learning is a Learning Partner of the World Commerce & Contracting which is a not for profit association and the only global body promoting standards and raising capabilities in commercial practice.

The International Institute of Business & Technology Aust (IIBT) is a highly respected, Government approved, Australian provider of higher education and VET programs. Their suite of programs includes a University level Diploma of Business Administration, equivalent to the first year of a business related undergraduate degree at Australian Universities.


IIBT and Informa Corporate Learning joined together to provide a pathway for those who complete Informa’s CMP at the Master level. All CMP Masters will receive Recognised Prior Learning (RPL): 2 units of credit in the 12 month, Higher Education, University level Diploma of Business Administration.

  • Business Law (BL101)
  • Management in Organisations (MGT101)

*This is a Higher Education Diploma equivalent to first year university NOT a Vocational Education Diploma.

Click here for more information.


Beverley was extremely engaging and delivered the course in a way that made it enjoyable to learn more about contract management. I thoroughly enjoyed the course.
PMO Support Office, Digital Transformation Agency (DTA)

This course brought together a lot of knowledge I had but now will give me the ability to act more confidently in my role in contracts.”
Contracts Specialist, Woodside

Trainer is very experienced and shared valuable knowledge and practical aspect on the subject. She was very interactive and explanations were clear and concise.
Supply Chain Coordinator, MODEC Management Services, Singapore

Watch webinar

How AI is Changing Contracts

Contract Management is evolving to be one of the key business risks in an organisation. From contractors to Employees, AI is rapidly being deployed to ensure efficient and effective governance.

Our expert course instructor, Beverley Honig, a leading Businesswomen, Contract Management expert, and author of ‘Making Contracts Work’, delivered an insightful webinar that will help you explore:

  • Using AI to improve contract management excellence
  • Ways to prevent value leakage and manage legal risk in your Contract Management Process
  • How performance management can be improved
  • How to improve quality and save time and costs through a CMO

Using & understanding contracts as tools for ensuring deliverables

Our expert course trainer Sean McCarthy delivered an insightful webinar on “Using & understanding contracts as tools for ensuring deliverables”.

You’ll learn:

  •  Overcoming some of the common challenges associated with managing contracts
  •  How contracts act as tools for achieving set outcomes across deliverables or projects
  •  The importance of contract interpretation and building confidence in dealing with contracts

Course Outline

Review of key contract administration elements (and contract provisions regarding contract administration) that can impact claims

  • The concept of Privety
  • Terms of contract versus conditions of contract in the claims process
  • Waiver versus forebearance
  • Order of precedence
  • Other relevant points

Review of claims and the claims process

  • When do claims arise?
  • Most common claims relating to costs and or time
  • Basic/complex claims
  • Common subject of claims (non or part payment of variations/late payment/D&D/poor or inadequate contract documents etc)

Comparing and contrasting claims and how they could have been avoided in the first place

Claims management

  • Collect and review data regularly
  • Highlight potential issues as they arise
  • Identifying specific claims
  • Following the timing within the contract/or be reasonable
  • Issue with applications for payment
  • Maintain communication to achieve agreement
  • Activity: How should a potential claim be handled?

Troubleshooting a complex, multifaceted construction industry claim – learn from what went wrong, and how the ‘impasse’ was eventually satisfactorily resolved:

  • Consider entitlement – is it reasonable?
  • Issue notices in accordance with contract
  • Can it be valued using the contract?
  • If contract is not an option what basis can be used (discuss alternatives)
  • Supporting documents
  • Activity: What should be considered when valuing claims?
  • Case study: Best practice management of defects – the contractual remedies and the practical procedures for ensuring they are realised

Claims assessment

  • Consider entitlement
  • Sufficient information
  • Basis of calculation reasonable
  • Comply with contract when notifying (ref: Construction Contracts Act)
  • Can claim be passed on – if so is further info required

Addressing disputes

  • Various approaches to dispute resolution process
  • Explanation of the various steps of the process
  • The contract administrator’s role in each stage
  • Overview of managing lawyers who are involved in the process
  • Management reporting of the progress of dispute resolution process
  • Explaining the various alternatives – Escalation, facilitation, mediation, arbitration litigation etc
  • Case study: Understanding and resolving an international contracting dispute without lawyers

Claims specific negotiation and behavioural skills

  • Using ‘soft’ skills in the context of very ‘hard’ negotiation circumstances
  • How to deal with the ‘tough guy’ in an arising dispute claims situation
  • Tactics you can expect to encounter when the going gets tough – and how to counter them using both technical tactics and behavioural knowledge
  • Key principles of the behavioural approach to claims negotiation
  • Principles of Cognitive Behavioural (self) LeadershipTM in claims negotiation

Activity: Negotiation workshop
In this workshop activity participants will be guided through an exercise based on a ‘real life’ experience/case study. At the end of each stage of the exercise, participants will be told what happened in the real case. This information will then be used as the basis for progressing through the next stage of the workshop

On-site & in-house training

Deliver this course how you want, where you want, when you want – and save up to 40%! 8+ employees seeking training on the same topic?

Talk to us about an on-site/in-house & customised solution.


Still have a question?

Sushil Kunwar
Training Consultant
+61 (0)2 9080 4395

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