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Health Insurance Summit

Australia’s Leading Event for Private Health Insurance Innovation, Policy, and Industry Insights

21-22 July 2026 | Crown Promenade Melbourne

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Early bird rate expires 30 April 2026

overview

Request the 2025 Post Event Report

Welcome to the Health Insurance Summit 2026, Australia’s premier gathering for health insurance executives, hospital leaders, policymakers, regulators, medical specialists & clinicians, health services providers, expert advisors and innovators.

As Australia’s private health insurance sector works to improve outcomes for consumers—addressing healthcare affordability, enhancing care coordination, and strengthening prevention programs—this summit provides the essential neutral ground where industry leaders can engage in candid dialogue, forge strategic partnerships, and collaborate on the complex challenges that no single organization can solve alone.

2026 Speakers

Kate Williams

Health Insurance Managing Director, Bupa

Milosh Milisavljevic

Chief Customer Officer, Medibank

Dr Rachel David

CEO, Private Healthcare Australia

Rhod McKensey

Chief Executive Officer, nib Health Strategy & Services

Dr Lachlan Henderson

Chief Executive Officer, HBF Health Ltd

Ian Whitehead

CEO, Latrobe Health Services

Paul McBride

Assistant Secretary for the Private Health Strategy Branch within the Health Systems Strategy Division, Australian Government Department of Health, Disability and Ageing

Judith Day

Director, Healthcare Management & Partnerships, Bupa

David Nowell

National Manager Provider Relationships and Strategy, Australian Health Service Alliance (AHSA)

Dinah Rowe-Roberts

General Manager - Commercial, Finance & Strategy, Australian Unity

Christopher Zinn

CEO, PHIIA

Misael Valdes Triana

Chief Operating Officer, Honeysuckle Health

Natira Drayton

Market Leader Healthcare, Civica

Joanna Green

Principal, Hive Legal

Ravinder Carothers

General Manager, Health Funding, Strategy and Performance, St John of God Health Care

Greg Morris

Chief Executive Officer, HIF Australia

Rebecca Harwood

CEO - Health Insurance, Australian Unity

Daniel Erasmus

CEO & Consulting Actuary, Insight Actuaries

Nicole Pritchard

Accredited Practising Dietitian and Head of Health Programs, Digital Wellness

Lisa Robins

CEO, Patients Australia

Charlotte Hudson

Market Access Manager, Dexcom

Cathy Ryan

Group Director | Health – Funding, Information & Analytics, Cabrini Health

Tracy Shepherd

Head of Health Services, Phoenix Health Fund

Amy Villalobos

Chief Operations Officer, CBHS

Paris Petranis

Partner, K&L Gates

Vanessa Baic

Special Counsel, K&L Gates

Dr Katharine Bassett

Director of Health Policy, Catholic Health Australia

Sherron Madden

Clinical Services Manager, Teacher’s Health

Agenda

8:00 am

This session will be a working look at the problems health funds are trying to solve. In facilitated focus groups, representatives from major health funds will lead brainstorming and discussions sessions on some key areas of concern. The discussions will share what has been achieved, what has been learnt but what still needs to be solved. This is an opportunity to explore some of the improvements which could be made to health insurance as an industry.

The roundtables will be an opportunity to ask questions of the funds, brainstorm ideas and work through big questions together.

Roundtable 1: nib

9:00 am

DAY ONE OPENING | Opening remarks from the Chair

Christopher Zinn, CEO, PHIIA

9:10 am

KEYNOTE | The Future of Health Insurance in Australia: Navigating Change in 2026 and Beyond

Kate Williams, Health Insurance Managing Director, Bupa

9:35 am

HEALTH FUND EXECUTIVE LEADERS PANEL

Dr Rachel David, CEO, Private Healthcare Australia

Dr Lachlan Henderson, Chief Executive Officer, HBF Health Ltd

Greg Morris, Chief Executive Officer, HIF Australia

Rebecca Harwood, CEO - Health Insurance, Australian Unity

10:20 am

Networking Break

10:50 am

KEYNOTE | The Economics of Prevention: Building the Business Case for Wellness Investment

Milosh Milisavljevic, Chief Customer Officer, Medibank

11:20 am

Results in the Real World: Chronic Disease Management & Value Based Healthcare

Daniel Erasmus, CEO & Consulting Actuary, Insight Actuaries

11:45 am

KEYNOTE | Consumer insights on private health in Australia

Mr Iain Anderson, Commonwealth Ombudsman

12:15 pm

  • How can health funds transition from inpatient to flexible out-of-hospital care while still supporting high-cost inpatient needs?
  • Navigating the shift to a payer-to-partner model to enable more adaptable care solutions
  • Addressing the mental health and psychiatrist shortage: Opportunities for health funds and hospitals to collaborate and innovate
  • Supporting shorter hospital stays with models like Hospital in the Home and hospital substitution
  • How can health funds incentivize and reward the adoption of innovative care models?
  • Tackling the financial challenges of new care models: How can funds and hospitals share risks and commit to long-term solutions?
  • Scaling successful initiatives for broader impact

1:00 pm

FIRESIDE CHAT | One Fund’s Change Management and Digital Transformation Journey with Civica

Natira Drayton, Market Leader Healthcare, Civica

1:25 pm

Networking Lunch

2:50 pm

  • Who is the health consumer today? Exploring evolving demographics, life stages, and diverse community needs
  • Understanding consumer feedback: Key concerns, complaints, and insights from multiple perspectives (patients, hospitals, and health funds)
  • Leveraging data and outcomes: Aligning PROMs, PREMs, and diverse data sources to enhance health fund strategies
  • Improving engagement: Strategies to meet patient needs, engage younger generations, and address power imbalances with specialists
  • Debunking myths and evaluating loyalty programs: Building trust and fostering long-term member retention

3:35 pm

Networking Break

4:05 pm

This presentation will explore the learnings from the integration of digital solutions with trauma and PTSD clinics for better outcomes

  • How a co-designed resilience app is transforming mental health support in rural areas
  • How AI and digital tools are reshaping access to preventative care
  • How these partners are addressing high psych admission rates through innovative approaches
  • What have the real-world results been?

4:35 pm

Using data to explore innovative models of care

5:05 pm

Closing Remarks from Chair

5:10 pm

Networking Drinks

6:30 pm

Networking Dinner

9:00 am

Welcome to Day 2!

9:10 am

KEYNOTE | Latest updates from the Department of Health and Aged Care

Paul McBride, Assistant Secretary for the Private Health Strategy Branch within the Health Systems Strategy Division, Australian Government Department of Health, Disability and Ageing

9:40 am

  • Private National Efficient Price: how the hospitals are feeling about it, what are their barriers?
    • What exactly are the funding issues and how will the PNEP have tangible effects?
    • What are the responses and thinking of the funds? Are they supportive of exploring the concept and what it might bring?
    • What are the expected benefits and the expected issues?
    • What aspects of the actual proposal need work?
    • Insights from a public hospital experience of this
  • Risk equalisation – what’s actually happening? what are the proposals and how would it improve things? would changing the dial improve the whole system for everyone?
  • Type C- what will be the impact on private hospital viability and the cost of premiums?

10:30 am

Networking Break

11:30 am

COLLABORATION CASE STUDY | Partnership on no-gap program

12:00 pm

SPONSOR SESSION | Analysing data on CDMPs to determine ROI

Misael Valdes Triana, Chief Operating Officer, Honeysuckle Health

12:20 pm

  • How do nursing EBAs drive operating costs and wage competition with the public sector?
  • What is the ripple effect on private health insurers and premiums?
  • Are broader cost pressures for private hospitals easing, and what challenges remain?
  • What strategies can hospitals and insurers adopt to address these financial pressures?

12:50 pm

Networking Lunch

2:00 pm

Exploring how technology can be leveraged in new ways to support members in becoming more confident and independent in their health management.

2:20 pm

  • What does real prevention really mean and look like?
  • What successful collaborations between health funds and clinicians are already in place, and what lessons can be learned?
  • Which strategies are proving effective, and where are the challenges?
  • How can we overcome the stigma of “managed care” while promoting preventative health initiatives?

3:05 pm

Closing remarks

3:10 pm

Conference concludes

Pricing

Packages Price
Package(Two Days)$3599$2899+GST Early Bird Rate Early Bird Rate
Virtual Pass$3499$2799+GST Early Bird Rate Early Bird Rate
Extras Price
Workshop $550+GST
Networking Dinner $260+GST
Packages Price
Package(Two Days)$2699$1999+GST Early Bird Rate Early Bird Rate
Virtual Pass$2599$1899+GST Early Bird Rate Early Bird Rate
Extras Price
Workshop $550+GST
Networking Dinner $260+GST

Early bird rate expires 30 April 2026

Kieser Breakfast Showcase


KIESER BREAKFAST SHOWCASE & REAL-WORLD CLINIC TOUR
Kieser South Melbourne | 41 Cecil Street, South Melbourne
Wednesday 22 July 2026 | 7:45 – 8:45am

Kieser is proud to host the Breakfast Showcase and Real-World Clinic Tour as part of the 2026 Health Insurance Summit.

Delegates are warmly invited to join us at Kieser South Melbourne clinic to see how clinician-led strength training can deliver measurable health and economic outcomes.

This interactive session offers the opportunity to:

  • gain firsthand insight into how a Kieser clinic operates
  • explore evidence-based programs designed in partnership with health funds
  • understand how our interventions can reduce surgical pathways and prevent hospitalisations
  • review real-world outcome data demonstrating improvements in function, independence and long-term member health
  • discuss scalable models that align with fund priorities of quality care and cost efficiency.

Attendees are welcome to trial our Swiss-engineered strength training machines, observe program delivery, and connect directly with our clinical leadership team.

A light breakfast will be provided during your visit.

Kieser South Melbourne is a short walk from the Crown Conference Centre.

Sponsorship & Exhibition Opportunities

Reconnect and re-engage with your industry peers at the 25th Annual Health Insurance Summit.

There are many opportunities for networking including social events such as the PHI Networking Dinner, networking drinks, refreshment breaks and lunches, making this not just a conference… but an all encompassing industry “experience”.

Event sponsorship or exhibiting will allow your organisation to:

  • Build relationships with potential and existing clients
  • Generate leads from a high-level, targeted audience
  • Close sales in a more personal manner than via phone
  • Demonstrate your product in person
  • Network with the industry
  • Build brand awareness

To see what is on offer please contact:

Danielle Newman
Senior Business Development & Partnership Manager
+61 2 9080 4318
[email protected]

2025 Video Highlights

2025 Speaker Interviews

Who attends

  • Private health funds
  • Private healthcare providers & hospitals
  • Public health providers & hospitals
  • Federal government
  • State government agencies and departments
  • Medical specialists and clinicians
  • Health services companies
  • Medical device companies
  • Consulting and advisory
  • Actuaries
  • Health insurance agents and intermediaries

To stay informed of speaker announcements, early bird discounts and the official agenda release register your interest below.

Register Your Interest

Testimonials

“One of the best events for getting the whole system in the room and convening a discussion across representatives”
– 2025 delegate

“We’ve proudly sponsored the Summit for five years now, and the return on investment has been outstanding. It initially helped us break into the private health insurance sector and continues to play a key role in strengthening our relationships and positioning within the industry. Sponsoring and attending events can be stressful, but the Informa team go above and beyond to alleviate that. They’re professional, approachable, and down to earth—which makes all the difference”
– 2025 sponsor

Event Code Of Conduct

We want everyone who comes to our events to have a great experience. This code explains our expectations and rules, which includes general good practice behaviour, and how to report anything witnessed or experienced that goes against them. Read our Event Code of Conduct here.

ConnectMe + Streamly

ConnectMe • Networking enhanced

All of our events utilise a bespoke dynamic smartphone app, ConnectMe – which guarantees attendees a premium event experience. Logins are sent prior to the conference commencement allowing you to check who’s attending, schedule in meetings and catch ups, participate in live Q+A and interactive polls, and much more. ConnectMe ensures you never miss a beat prior, during and post event.

 

Streamly • On-Demand video vault

Streamly is a new video platform from Informa Connect – hosting hours of session recordings from our events and more. Select the Streamly add-on at the checkout to receive year round access to exclusive On-Demand session recordings from all of our related healthcare events*. Login information will be sent post event. For more information visit our Streamly page.

* Note: In a minority of cases, speakers may request their sessions to be excluded from Streamly access.

Sustainability

Our Commitment to Sustainability

In Australia, we are committed to running our events in an environmentally and socially responsible way. Across Informa Connect we are focusing on the short and long-term sustainability impacts we have on customers and colleagues alongside the communities we work in.

We recognise that it’s not just about the way we produce our events and products but recognising that we have a role to play in providing a space to work in partnership together with our markets to inspire the sustainable development of the industries we serve.

To read more on our latest sustainability reports and Faster Forward initiatives – click here.

when & where

21 - 22 Jul 2026

Crown Promenade Melbourne
8 Whiteman Street
Southbank VIC 3006

* note well that the venue space is NOT the same as last year’s event. The best entrance for the conference will be via Crown Promenade on Whiteman Street, however the Crown Conference Centre is further into the Crown Complex. Follow directional signage to Crown Conference Centre.

contact

Still have a question?

General Information & Registration
Customer Service
+61 2 9080 4307
[email protected]

Sponsorship & Exhibition Opportunities
Danielle Newman
Senior Business Development & Partnership Manager
+61 2 9080 4318
[email protected]

Speaking Enquiries
Frankie Brewer
+61 439 780 927
[email protected]

Marketing & Media Enquiries
Paul O’Connor
[email protected]

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