Tag: patient journey

Healthcare

Dr Avnesh Ratnanesan: Improving Patient Experience

In the lead-up to the inaugral Improving the Patient Experience Conference, we had chat with one of our speakers, Dr Avnesh Ratnanesan. Avnesh is the founder and CEO of Energesse which specialises in improving the patient experience and customer experience for organisations in the health and care sectors. We spoke with Avnesh about why the patient experience…

23 Jan 2017, by Lisa Hedlund

Healthcare

The role and major challenges of a medical legal counsel

Legal counsel plays a key role in patient care and experience and we are delighted to have Fiona Burns, Legal Counsel, Sunshine Coast Hospital and Health Service presenting an address at the 2017 Medico Legal Congress. Fiona will discuss the essential role of documentation in providing clinicians and patients with legal support. At Informa Insights, we had…

19 Dec 2016, by Thomas Beauchamp

Healthcare

Nurse led discharge: Leading the way to improve patient flow and care transfer

Since 2004 in the UK, nurse led discharge has featured and been slowly developed as part of NHS Policy initiatives to improve discharge planning. It has been a reactionary process to policy pressure rather than a clinically led development. Hence the imperative to improve discharge planning has been very broad and to this end the…

27 May 2015, by Informa Insights