Tag: patient experience

Healthcare

Professor Moyez Jiwa on Technology & the Patient Experience

With the inaugural Improving the Patient Experience Conference approaching, we sat down with Professor Moyez Jiwa, Associate Dean of the Melbourne Clinical School at the University of Notre Dame Australia, to discuss his research and how technology can improve the patient experience.   Can you tell me about your research? My research explores ways to improve outcomes…

24 Jan 2017, by Lisa Hedlund

Healthcare

Dr Avnesh Ratnanesan: Improving Patient Experience

In the lead-up to the inaugral Improving the Patient Experience Conference, we had chat with one of our speakers, Dr Avnesh Ratnanesan. Avnesh is the founder and CEO of Energesse which specialises in improving the patient experience and customer experience for organisations in the health and care sectors. We spoke with Avnesh about why the patient experience…

23 Jan 2017, by Lisa Hedlund

Healthcare

Dr Aline Nassar & Healthcare Professionalism

In the lead-up our inaugural Improving the Patient Experience Conference we spoke with Dr Aline Nassar, Executive Healthcare Consultant and Former Director of Health Affairs of the UAE to discuss her work and what professionalism means in a healthcare setting.   Can you tell me about your current role as Executive Healthcare Consultant and your former role as…

13 Jan 2017, by Lisa Hedlund

Healthcare

The role and major challenges of a medical legal counsel

Legal counsel plays a key role in patient care and experience and we are delighted to have Fiona Burns, Legal Counsel, Sunshine Coast Hospital and Health Service presenting an address at the 2017 Medico Legal Congress. Fiona will discuss the essential role of documentation in providing clinicians and patients with legal support. At Informa Insights, we had…

19 Dec 2016, by Thomas Beauchamp

Healthcare

Looking beyond ‘data’ for eHealth interoperability

eHealth, as defined by WHO, is the transfer of health resources and health care by electronic means. Australia’s eHealth strategy, outlined initially in 2008, adopted an incremental and staged approach to developing eHealth capabilities to: leverage what currently exists in the Australian E-Health landscape; manage the underlying variation in capacity across the health sector and…

1 Sep 2014, by Informa Insights

Healthcare

Patient-centred care key driver to improving healthcare quality

The National Safety & Quality Framework, released by the ACSQHC, identifies patient-centred care as a key driver to improving the safety and quality of healthcare in Australia. Many organisations support a patient-centred approach, making it a priority to involve the patient, consumer or carer into their systems and practices. Patient-centred care has many benefits including…

16 Oct 2012, by Informa Insights