Tag: financial hardship

Energy & Utilities

Watering down the barriers – Sydney Water’s approach to customer hardship intervention

Rising utility prices have contributed to a dramatic rise in the number of consumers struggling to meet their utility repayments. Recent reports state that consumer complaints to state Energy & Water Ombudsman are on the rise, but how are¬†retailers navigating the complex challenges of balancing commercial objectives with regulatory requirements and social obligations? In the…

27 Mar 2015, by Informa Insights

Social Policy

The pantry to the welfare sector

In the last financial year Foodbank Australia has experienced an 11% increase in community groups seeking food assistance. In the lead-up to the National Emergency Relief Summit, we had the chance to speak to Gerry Andersen, CEO at Foodbank NSW about the reasons behind the rising demand, what families are most affected and the biggest…

4 Feb 2014, by Informa Insights