Tag: Energy & Water Ombudsman

Energy & Utilities

Watering down the barriers – Sydney Water’s approach to customer hardship intervention

Rising utility prices have contributed to a dramatic rise in the number of consumers struggling to meet their utility repayments. Recent reports state that consumer complaints to state Energy & Water Ombudsman are on the rise, but how are¬†retailers navigating the complex challenges of balancing commercial objectives with regulatory requirements and social obligations? In the…

27 Mar 2015, by Informa Insights